Customer Reviews of Kia of South Austin
Review type:
Kia Day!
by Jonathyn Murry on 06/15/2022Liked How friendly our salesman was!First time buy - very kind!
by Meagan on 05/28/2022This was my first time buying a car but my dealer was a very cool, relaxed guy, who didnt mind answers my questions. Made the whole experience a simple, stress-free purchase.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Good place and good people
by Rose on 05/26/2022I love my new car and I had a good experience buying it. Very kind, helpful, and proactive customer service. :)Great Service
by Kia Owner on 05/25/2022Purchased a new car from here and was very impressed by the level of service they provided. They were very helpful and made the process quick and simple.Thank you for the great rating! We are thrilled that you had a great car buying experience!
Disorganized Experience
by Nana SUV on 05/18/2022Our experience with this dealership was very disappointing and chaotic. When we arrived we told the young salesman we had a pre-approval on a loan from our bank, so the banking process should be seamless. We waited for over 4 hours, had to… reapply for a loan through KIA, because the finance department failed to secure our loan with our bank before the bank closed. We also didn't get the rear storage cover that we told our salesman we wanted because the parts department was also closed. We were exhausted by then and had to wait on the car in make ready We finally left the dealership at 8pm because they were closing. We then sat in the dark with an unfamiliar new Sorento while the salesman quickly added the KIA app on my phone. We started our 2 hour drive home when the salesman called us in a panic stating he couldn't find the trade-in keys that we had personally given him. We pulled over on the interstate highway, and searched the car and determined we didn't have them. Our salesman was very disorganized and didn't listen.Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Friendly and helpful Salesman
by Gary G on 05/13/2022Very happy with my car and experience at this dealership. Fastest financing experience I've ever had buying a car.Thank you for the review, Gary! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Easy peezy
by Buyer on 05/12/2022Made the experience easy and fastThank you for being our customer, we appreciate your kind words!
Helpful
by dwschaeffer on 05/12/2022They were professional and made buying a used car from them a good experience!Thank you! We are thrilled that you had a great car buying experience!
The know how to get it right
by DDS on 05/12/2022Great group of individuals, we were only at the dealership an hour and a half, we were signed and had all the paperwork done and filled out. Other places we have gone have taken more than the full day, so great place that will not be time… consuming, 💪We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Fantastic staff and service
by Linda C on 05/12/2022The sales staff was pleasant and not pushy. They took care of all of our questions and needs and got us out as soon as possible.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Welcoming sales team and fair
by Shane on 05/03/2022I had a wonderful experience at Kia of South Austin. Lewis was my saleperson who had a perfect balance of being insightful, asking questions and knowing when to give me space. With low inventory, I was kept aware as new cars were coming.… And, while all other Kia dealerships in Austin area, including North Austin, Round Rock, New Braunfels and even San Antonio were taking advantage of customers charging $10k over MSRP, Kia of South Austin was the only single dealership being fair to their customers. I will never consider visiting any other unethical Kia dealership in the areaThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Loved working with S Austin Kia
by K Hogg on 05/03/2022We shopped around at other Kia dealers in the area. South Austin Kia had the best price and made the whole process straightforward and simple so that we didn’t have to spend hours at the dealership. They took the extra time to educate us on… the new car and make sure we were comfortable before driving the car off the lot. Everyone was great!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great Service
by Damaris on 05/01/2022I truly enjoyed my experience with Dalia, the Sales rep. She was transparent and honest about pricing, and made what's mostly an intimidating experience super enjoyable. She even upsold me on a trim that I hadn't even considered..... but… once she showed me the car and all the features I was convinced!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Sales
by Pat and Charles on 04/29/2022Amazing care from Kia getting my new Telluride— Anthony Hill was so patient and attentive in spending practically the entire day with us putting together the best deal and making sure we understood everything about our new car. We could not… have received better care — if you want a new car, Anthony is the best!! We even called him a couple of weeks later to ask questions about a used Kia for our daughter being sold privately. The entire South Austin Kia team was really so friendly and helpful! Follow-up amazing—Super happy!!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great Experience
by Vy and Jacob on 04/28/2022I loved how willingly the workers are to help out with a car purchases and trying to find what is in your budget and what not. They had so much patience’s with us and really helped us out a lot. I love my new 2022 Kia K5!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Travis is a star!
by Terrence F on 04/27/2022Travis made our purchase phenomenal. He was extremely knowledgeable and friendly. As long as he is with Kia of South Austin, I Will recommend Kia to all of my friends and family!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Accommodating an urgent sale while having medical complications
by John on 04/27/2022This dealership went above and beyond to sell my a beautiful brand new Niro at no markup over MSRP despite the vehicle shortages. I had just got out of major surgery a couple days beforehand and they let me do everything but sign online so… I would have to spend very little time out of my house in my bathrobe with 4 tubes and blood collection bottles coming out of my body. They got the car all ready to go and personally dropped it off at my house the next day. Even bought my old vehicle at a fair priceThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Sold me a lemon
by Chuck on 04/26/2022To stay away from here and really loo at what they’re buying. Very shady dealershipThank you for your feedback about the sales issue you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Moises and Kalani were outstanding!
by Chris Byer on 04/20/2022As the title states, they were the reason I purchased from them. They made it quick and efficient and were honest from the start. Will recommend to all I know.Chris, thank you for the recommendation and kind words for Moises and Kalani!
Five star experience :)
by Ken on 04/18/2022I believe that I got a very fair amount for my trade and I’m happy with what I paid for my new suv. Everyone was very friendly and easy to work with.Thank you for the review, Ken! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Great customer service
by Humberto on 04/12/2022Great customer service ! Anthony is an asset in this dealership.Congratulations on your new car, Humberto! Thanks for the review and kind words for Anthony.
Kia of South Austin invites you to visit our new and used dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Kia cars and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area’s most trusted Kia dealers.
ESPAÑOL
Kia of South Austin le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Kia y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Kia en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your kind words for our staff, we appreciate it!
by Customer Service on 06/16/2022