Vandergriff Chevrolet
Today 8:30 AM - 10:00 PM
Customer Reviews of Vandergriff Chevrolet
Review type:
Vandergriff Chevrolet
by Rangel2025 on 03/26/2025
Well organized dealer location
316 reviews
Sort by:
Truck Owner
by Kay on 08/16/2018updated 08/24/2018We had a key fob copied for our new to us truck. Everyone was very nice & attentive. We will be back if we need anything else!!Great Experience
by CFoster on 08/15/2018My experience with Brian and Cotton at Vandergriff was excellent. They made the process run smoothly and they were extremely helpful.Best dealership in Arlington
by Retana52 on 08/15/2018My wife and I had looking at an Equinox for a few months and finally decided to head in and look at a few. We made an appointment with Jeff and let him know our situation and he was ready to help us every way that he could! He helped us get… the deal we came in looking for and we left more than satisfied with the service. We are definitely getting all our vehicles from this dealership and recommending everyone we know to go thereWonderful experience
by dkcourt on 07/25/2018updated 08/09/2018They have written a new book on how to buy a car. Great deals! Good experience from sales, sales manager, to the finance person. Great service, you may go in just to look, but the deal will be so good you will buy. Very happy customer!Great
by Amanda on 08/08/2018I went an hour early to my appt. they were able to fit me in. Everything was a great.Recent service
by Courtney on 08/04/2018I called the service manager last minute before they closed one night. It was an emergency, I needed to get my truck into the shop to get fixed so I could get back on the road to work. Jason and his employees got me in the next day & within… two days the job was done. Fast, quality service. I’d recommend this dealershipNew Car Detailed
by 1 on 07/30/2018Family had spent the previous week at a Florida beach and we needed the inside and outside cleaned. This 2018 Traverse was just purchased a couple of weeks ago and I wanted it returned to showroom clean. Vandergriff Chevy did a very good… job and I would recommend this service to others.Warranty
by Johnnie on 07/18/2018Work completed on time & the following through was somplete.Outstanding
by Randy_Yorke on 07/16/2018A very great and timely job and the work I had done on my Equinox.In and Out...Prices Can't Be Beat!
by Great_Experience on 07/11/2018Great experience, even with so-so credit, we got the monthly payment we wanted and everyone was great! We weren't in there all day, like some dealerships!Thank you for the great review! We are happy to hear that you had a fantastic experience with our team. We truly appreciate the chance to earn your business!
Great sales team
by 1 on 07/10/2018Right when we walked through the door salesman Terry Shook took care of us and he stayed very late on a Friday night to find us the right financing. Everyone there through the whole process was great. 5 out of 5 stars!Thank you for the five star review! We are happy to hear that you had a great experience working with Terry. We truly appreciate the opportunity to earn your business!
Purchase
by Les2007 on 06/07/2018updated 06/15/2018I had an awesome experience with Vandergriff! I had a salesman name Jocelyn and another young alone with her who was in training at the time. They both were professional and sold me a car in a timely manner. I give them a five Star for… their service.Thank you for the great review! We are so happy to hear that our team went above and beyond for your car buying experience. We wish you many happy miles in your new Chevrolet!
Speedoterrific
by Chuggingalong on 06/11/2018Car running like a well oiled machine after the excellent service Received!!!!!Impressive Salesman
by Trinigut on 05/21/2018Eduardo Mendez is an excellent salesman, not pushy and was very knowledgeable about all the vehicles I was interested in buying. Helped me get the new car I wanted. Finance guy Cotton was very helpful and treated me and my son well Highly… recommend this team Thank you Martina Morales from Lubbock TxThank you for your review and recommendation! We are thrilled to hear that Eduardo and the rest of our team took excellent care of you. We wish you many happy miles in your new Chevrolet!
Professional Crew
by Chevygal3 on 05/13/2018The service rep I had was very professional and explained the service needed clearly.Great Car Buying Experience
by Nancy00 on 05/02/2018updated 05/10/2018From the moment that I made an online inquiry to the time I drove ,y new car off the lot, I experienced nothing but exceptional service and friendliness. The entire experience was done with ease, and the process was expeditiously executed.Thanks for the five stars, Nancy! We are thrilled to hear that you had a fantastic experience at our dealership. We hope to work with you again in the future!
Appreciation
by Very_Happy1995 on 04/23/2018Thank you for just being there when I neeced them.... I feel that my sales rep Juan Angels is an excellent sales person & made me feel verty comfortable during my process of purchasing my new car....& Austin was a very friendly & very good… @ explaining all the papereork & signature needed.... I would recommend your dealership to family & friends.... & keep on buying any of my future car's from you all.... Again thank you for a satisfying & very much appreciated experience...Out of Town Buyers BEWARE!
by kvaughn on 04/23/2018An offer was made, agreed upon in good faith, and mutually verified in a detailed written quote between myself and Vandergriff's sales representative for the purchase of a new 2018 Chevrolet Tahoe in exchange for two trade in vehicles (a… 2008 and a 2015 Tahoe, both in excellent condition). After traveling over 350 miles to Vandergriff with both trade in vehicles, our sales representative informed us that he mistakenly entered inaccurate mileage into their system by leaving off a digit, causing a variance of exactly $5,000 or approximately 12% above the previously agreed upon price. This happened after the inspection of the trade in vehicles by Vandergriff staff. No concerns or contradictions were ever communicated by Vandergriff or its representatives in any form or at any time, including during our time on site, concerning the quality of either trade in vehicle. The mileage on both trades were verified and sent to Vandergriff's sales representative on multiple occasions, well before travel, including actual pictures of both odometers as well as verbal confirmation. Upon communicating that the new terms would not work for us, Vandergriff's sales representative offered an additional $1,000 on one of our trades and an individual who identified himself as the Sales Manager (apparently not the same individual identified as such on the Vandergriff website) offered an approximate $500 on the other. The representative's alleged mistake rendered our bank's financing useless as it would have put us at least $2,500 over the maximum value of our bank's auto loan check. We left a reasonable $1,000 in the bank check limit for overages, which we offered unsuccessfully in addition to $500 we agreed to put down before we arrived as a deposit to hold the vehicle. These facts literally left us with no path forward and no choice but to decline Vandergriffs final offer and return home at a personal loss of approximately $550 including transportation and lodging costs associated with a trip for which we had no other purpose. Other unquantifiable expenses include credit impacts from the pursuit of financing, loss of time/productivity, and emotional impacts from the somewhat traumatic experience. We have reason to feel that this, and other, highly unethical bait and switch tactics were potentially employed by Vandergriff's sales representative and Sales Manager. Their behavior and perceived low level of sincerity concerning their "mistake" certainly did nothing to reassure us to the contrary. Our main objective in writing this complaint is to inform other potential buyers, especially remote buyers who are naturally at higher risk, so they are aware of Vandergriff's actions in our case and may attempt to avoid the same unfortunate outcome during their experience.Excellent Service
by ACUgrad1955 on 04/17/2018Paul, the service rep who helped me explained the whole procedure in detail and gave me an estimate for the service. He gave me an approximate time for it to be done. He called later to say he had been able to lower the cost. When I picked… up the car, everyone finished the payout and brought my car to the door washed and ready to go.audineGreat Service
by ErinDashon on 04/16/2018I really appreciate how they kept me in the loop when they had my car, I knew there would be a wait but they got my in a loaner car within minutes and had me on my way. The guy I worked with was Paul Jennings and I really felt like he had… genuine intentions unlike most people trying to see how much they can make you spend. I definitely will be back to keep my car updated.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Traverse
About our dealership
Thank you for your feedback! We're glad to hear you found our dealership well-organized. We appreciate your support and look forward to serving you again!
by Vandergriff Chevrolet on 03/28/2025