Customer Reviews of Family Toyota of Arlington
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8 sales reviews
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Unless you're in their family, don't bother with these guys!
by J Howdeshell on 07/24/2024After finding cars on Edmunds to review in person, I was referred to this dealership for purchase. Not only did I end up purchasing a different model and year, I also wound up suffering nonsense. The salesman Jesse R. was more interested in… explaining to me the dynamics of the Sales competition he was engaged in with another salesman, and his life story, than showing me any of the cars. I had to lead him through the vehicles and options rather than him knowing to do so. After taking home my new car, I was called back to the dealership (over an hour out of my way) to sign the Title paperwork again because they had put a different car's VIN on the Title in my name. Taking the car back separately for window tinting (their guy wasn't there on day of purchase to complete the initial off-the-truck detailing), the job was done exceedingly poorly while I was treated like a nuisance for having brought in my new car for servicing. Any complaints or observations made in their presence was promptly dismissed for my being female and these males "knew better" than I (not my first car, etc.). Until this dealership acts more responsibly toward their customers, I do not recommend them for any purpose. There are too many other dealerships to choose from for such bravado in Sales and Service.It was fun
by Lucky651 on 10/26/2018They made it fun very friendly people. Everyone should go there.Great Experience
by tshaw11 on 06/01/2018I wasn't planning on getting two cars but I got such great service and kindness from our salesperson Nick that we decided that we'd buy two cars on the same day. Nick and the rest of the sales team really listen to what we want and were… not pushy. We got exactly what we wanted in a very family friendly and respectful environment. I would highly recommend this placeGreat experience! Highly recoomend this dealership!
by Jere2911 on 11/26/2017I truly had a great experience in purchasing my 1st brand new suv. The Client care manager Derrick Mickens & Josh was very knowledgeable and made every effort to make sure I was well informed about the suv I was purchasing. The best way to… describe this team is they go above and beyond your expectation!!Great Salesperson
by Loyalforlife on 10/25/2017Raven went above and beyond to assist us with are purchase.Good experience
by traderheel on 05/05/2017saw advertised price for a used vehicle I had been searching for, Arrived at Family Toyota and ask to speak to a sales person, DONTHA heard me ask the receptionist and promptly spoke up and stated he would assist me. No high pressure, just… a very soft spoken kind individual, the kind of guy that makes you feel fortunate to have met him, outstanding service, did not hesitate to take my offer to management, Would not hesitate to do business with Dontha and Family Toyota againMisleading
by Lboorse on 12/31/2016I was given online quotes and promises for beating prices of other dealers none of which were honored. It was confusing and and when I got and checked over my contact I realive how much I had been overcharged, which is my fault for not… making sure when I was there. The person who handle the financial paperwork was vague and wouldn't give clear answers. He handed me several blank contracts and told me to sign them because they like to have that part done and then they will give me copies, I knew that was wrong but I thought surely they aren't going to be that dishonest. They offered me a lease deal which was supposed to be 199.00 a month and ended up being 350.00 a month. I am so disappointed to say the least.Great experience
by Camry2017se on 11/04/2016Very simple and transparent process.
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About our dealership
Toyota Dealership In Arlington, TX – Family Toyota Of Arlington
Toyota Sales, Service, and Parts
Here at Family Toyota of Arlington, we specialize in providing Arlington, Fort Worth, and Irving, TX area drivers with a superb selection of new Toyota cars and trucks at low prices. We stock the entire lineup of new Toyota's, including popular models like the Corolla, Camry, Camry Hybrid, Prius, RAV4, RAV4 Hybrid, and more. No matter your budget or credit history, we are sure to have a new or used car that fits your needs and lifestyle. Here at Family Toyota of Arlington, we aim to please; that is why our dedicated teams of Toyota specialists are standing by, ready to assist you with new or used Toyota sales and financing, Toyota auto service, and genuine Toyota auto parts. No matter what new Toyota you choose know that all new Toyota's include Toyota Care, a no-cost 2 year or 25,000 miles maintenance plan and roadside assistance. Give us a call today at (682) 990-3331!
What sets us apart
3-Day NO QUESTIONS ASKED 100% MONEY BACK GUARANTEE. It comes with a FREE 60-day, 2000-mile warranty, FREE 125 point quality inspection, FREE CARFAX vehicle history report. We use real-time Internet price comparisons
Complementary Cappuccino, Popcorn, Donuts, Bottled water and Lavish waiting areas.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (3)
- English
- Vietnamese
- Spanish