Customer Reviews of AutoNation Ford Arlington
Review type:
Annual Service Outstanding
by Suezyque on 05/09/2025Peggy Chaney is the best at taking care of her customers. She looks for the best price and doesn’t try to sale things you don’t need. She even washes my truck when I take it in.Good service and timelines
by Linga madhira on 02/28/2024My ford f-150 had multiple issues and had warranty. Went to service center to check those issues. They have done excellent job on the issues and we’ll communicated about the timelines and all. Special thanks to Amber who is my service… representative. She had done amazing job. Thanks for the team.Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Peggy in service
by Sheath22 on 12/08/2023From my first call to the dealership to discuss addressing what I was led to believe was a warranty item by my mechanic until the day my car was delivered back to me, my service associate, Peggy, communicated well with me, and helped me… with determining the best course of action for my vehicle. She was kind, patient, considerate, well informed, and had a very professional demeanor. She was a pleasure to work with, and provided excellent service.Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by Marybeth on 12/03/2023I’ve never had more world class service. Shoutout to Victor for going the extra mileHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
F150 PowerBoost
by Shadow1 on 11/29/2023I arrived without an appointment and was attended to immediately by Amber who did a great job fitting me in for an oil change, tire rotation and two recalls. I was in and out within an hour or so.Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Fast, reliable service
by Ronin2Cold on 11/23/2023Fast appointment secured. Realistic wait time communication. Great advisor helping along the way. I love FordHello, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall Service/Oil Change Service
by Vman1952 on 11/20/2023The entire process from phone appointment set-up to actual service of vehicle to pickup and delivery was outstanding!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great service from Ethan!
by AAnderson on 11/20/2023Ethan was the best service advisor I have ever dealt with. Didn't try to oversell me on things I didn't need and offered great pricing on the service i needed.Hi Aanderson, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast Service
by David H on 11/10/2023I brought my 2018 Ford Explorer in for its 80,000 miles maintenance service. It was very easy to make an appointment online. I arrived at 7:00 AM and was greeted by the service advisor, Amanda, who was very courteous and professional.… Within an hour the car was ready and I was back on the road at 8:00 AM. Great service!!!Hello David, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Customer friendly
by Satisfied on 11/06/2023My recent visit to AutoNation Ford was exceptional. Mr Jaime Hielland was very professional and helpful - as usual. This dealership is head and shoulders over others that I traded withHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford recall repair Five Star
by Auto repair on 11/01/2023Mr Morrison scheduled a pick up and return of my vehicle, due to the health issues of my 94 year old wife. I did not have to hire a person sitter and make the trip to Auto Nation. What a blessing.The car was serviced as promised and… returned. Mr Morrison demonstrates the concern Auto Nation has for it's customers.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Safety Coordinator
by Capollo Free on 10/12/2023Jay the Customer Service Representative was very personable and professional. The auto technician took great care of my vehicle and performed requested services in a professional manner.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient, Trustworthy Service
by Rusty H on 10/02/2023Convenient online appointment scheduling. Was able to get an oil change, inspection and a recall item taken care of in just a few hours. Very knowledgeable service advisor kept me updated on vehicle's progress and when the car would be… ready to pick up. Have been coming here for years. I always feel I can trust Autonation Ford in Arlington with my Ford car. Great customer experience every time.Hi Rusty, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Service department
by RKG#201 on 09/28/2023Service writer, Jamie, knows his stuff. Excellant customer service.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Arlington. If you ever need help, just give us a call. Happy motoring!
Great experience
by Hector H on 09/23/2023I'm extremely happy with the service. Jay took care of me, he's a true professional. He went above and beyond and I'm not even a customer, I just took my vehicle in on a recall. 100 percent recommend AutoNation Ford in Arlington.Hi Hector, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Arlington. Thanks for the recommendation, and have an amazing day!
Auto Nation Ford Service Advisor
by Donovan B on 09/21/2023I highly recommend Dave Morrison if you walk into Ford for any service needed on your vehicle. He went above and beyond to ensure my car was taken care of on time and prevented me from having to get a loaner vehicle for work! BEST SERVICE… ADVISOR EVER- ONE OF THE MAIN REASONS I WILL RETURN WHEN NEEDED!Hi Donovan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil Change
by RMC2010 on 09/19/2023Service attendant - Amber was on it with updatesHi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Arlington. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tesha McMillian
by Mrs. Tesha on 09/19/2023I was told exactly what is wrong with my car!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Andrea G on 09/16/2023Employee was very nice respectful, got offered a ride home and got my car delivered when it was finished, service was good and quick.Hi Andrea, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Recall Repair
by Oldgeezer53 on 09/13/2023When I received the recall notification for my vehicle I was able to get an appointment quickly. The service staff were courteous and the work was performed within the time frame I was promised. The entire experience was very professional… and was done quickly.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Edge driver door side lower panel
by Edge2021 on 09/13/2023Joshua Hromek was very professional and communicated throughout the entire process.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Arlington. If you ever need help, just give us a call. Happy motoring!
by Niki Abney on 05/12/2025