Customer Reviews of Jacky Jones Ford Lincoln
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The following reviews are more than two years old. They are not included in the overall rating.
18 sales reviews
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New F-150 Lightning
by Billy P on 12/31/2022Jacky Jones Ford was easy to deal with. Fair trade value on my trade, and new 23 Lightning was sold at MSRP while many other dealers are placing ADM fees to make a fast buck. Fair, honest people. Ask for Chance Hodsden, he'll treat you… right.Jacky Jones Ford
by GMStick on 11/28/2022This is a top-notch dealership! As a Ford retiree, and having worked in Ford sales and marketing, I can tell you this is one of the best of the best. Everyone is friendly and helpful, and very honest. From the top of the house (dealer… principle/owner), down to the shop floor. They treat you like family. They are in it for the long-haul, and realize the importance of repeat business.Owner
by Michael on 04/19/2022Best car buying experience ever and service and warranty was fast and expertly done I couldn't be happierOrdered a New 2021 F-150 from Jacky Jones
by BeeKeeper on 12/23/2021updated 12/29/2021I shopped around for several months before ordering a new F-150 from Jacky Jones. I shopped locally, around the state and with dealers in several other states. Jacky Jones offered the best price, helped me find all available factory… incentives and did everything they said they would. Some dealers took advantage of high demand & low inventory by putting a "market adjustment" markup above the sticker price. Even though I have previously purchased two vehicles for one such dealer, I plan to never buy from them again. It was well worth driving the extra miles to Jacky Jones. I highly recommend them and plan to visit them again when I purchase another vehicle.Buyer
by Knoxford on 09/23/2021We recently pitched a 2020 Ford Ranger that we saw online from Jacky Jones dealership in Tennessee. We live in Metro Atlanta and was apprehensive about buying a vehicle out of state. We spoke to Mandi on a Saturday afternoon and she was… fabulous walking us through the process that would take place and ensured us the vehicle would be delivered to us on Monday. Everything she told us took place and was the easiest car deal we have ever had. We could not be happier with the whole experience and the vehicle we purchased.Great Experience
by Lep070205 on 09/15/2021Dealer of Integrity. They held the truck for me, on simply a handshake, till I was able to come back later in the afternoon after an appointment. They would not accept money to hold it. I like that you can trust them to be a dealership of… their word. Much Respect!owner
by JUNEBUG on 03/31/2021I won't buy another vehicle from anybody else ever again. This was my first experience with jacky jones in sweetwater, and it couldn't have been any better. Everybody was extremely nice, courteous, helpful, and friendly! From my awesome… sells rep, mandi devine, to finance, to the owner of the dealership. Thanks for such a great experience!!Purchase of 2021 Lincoln Navigator
by PH Navigator on 03/17/2021My wife owned a 2014 Navigator and were extremely pleased with it. We decided it was time to buy a new one and started looking around and researching. We looked at comparisons with comparable high-end SUVs and there was no comparison. We… learned a lot from a dealership in Knoxville but decided to check at Jacky Jones based on recommendations from family members. We reached out to Jeff King and learned that they had the car we were looking for on the lot . We sent him our specs and he told us what he could sell it for. It was better than we expected. We drove down to look at it and let them evaluate our 2014 Navigator and got a trade-in better than we expected. Needless to say we traded and have been pleased with the car and have enjoyed dealing with Jeff and Mike. We couldn’t be any happier.Jim Jones
by Jim Jones on 01/17/2020it was a smooth transaction with NO pressure. Salesman was very helpfulMy new f150
by Jared Evans on 11/27/2019Buying our new Ford from Jackie Jones Ford in Sweetwater was how a car buying experience is suppose to feel. From the sales man, thank you Shauz Daniels, to the finance department. The attention to detail and going out of their way to meet… our needs went above and beyond our expectations.Amazing service
by Silverd on 08/03/2019Chase O’Connor was by far the most helpful and user friendly person I’ve ever had the pleasure of talking to and doing business with. He answered all my questions, sent pics and even a walk around video in the interior and exterior. On top… of that he picked me up from the airport and took me to the dealership so i could pick up my truck. Amazing service and I highly recommend any to do business with them.My Experience
by Rebecca on 06/20/2019I had a great experience at Jacky Jones. No pressure. Great service and ease in buying a car.Good experience buying from Jacky Jones Ford in Sweetwater
by RonaldCS on 06/17/2019Very good experience. Dealer salesman listened to our needs and went the extra mile to find just the right car based on what we wanted.Jacky Jones Ford
by Sbcrane on 07/05/2018Very pleasant not pushy Ray Simpson is a great sales person i’ve bought two other cars from him so when I decided to get another car got Ray again he and Mike I think that was the other guys name took their time explained a lot of things no… rush through at allSeamless Experience
by binderbitzen on 04/17/2017Went in for service on a 2003 Mountaineer but looked at certified pre-owned vehicles while I was there. Made the decision to buy while there. Process was smooth, sales rep was professional, and deal was completed in a short amount of… time. Unusual to find a Jeep Compass on a Ford lot but price was right and condition was excellent.Great experience
by agunia44 on 03/23/2017Best car buying experience hands down. Thank you Mrs. Lori for your kindness, full tank of gas and snacks:)2013 Ford Focus Hatchback
by Foucs11 on 03/04/2017updated 03/13/2017I am very pleased with the way that everyone at Jacky focus1Jones treated me from start to finish. I had not purchased a vehicle in 17 years and they made it very easy. Thank you Ray and Scott.Best Car-Buying Experience I've Ever Had
by larrymcj on 06/05/2011updated 08/02/2025To qualify this review...we don't know anyone at this dealership. We recently retired to East Tennessee because we like the area, weather and the people. And the people at Jacky Jones Ford-Lincoln-Mercury are no exception...they make you… feel like family the moment you walk in the door. At age 65 I've purchased MANY new cars (probably more than I should have ) but I have NEVER (and I truly mean this) had a more pleasant purchase experience than I did at Jacky Jones. Since 1978 we've owned mostly foreign cars (Toyota, BMW, Mercedes, and Lexus) and still the way we were treated here was better than any of the other dealerships. In all honesty, the actual procedure of purchasing a new car is about the same at any dealership. You have to make the purchase decision yourself, but then the processes are identical (all the paperwork, finance, etc.). Where I feel the Jacky Jones dealership differs mostly is in how you are treated. Never once did I feel any high-pressure sales, and I always felt like I was treated with genuine respect. This went a long way toward making my decision to purchase an automobile here. Lastly, I felt the trade deal I received from Jacky Jones was more than fair. We both had to give a little to consummate the deal, but I felt they actually went out of their way to make an offer they probably didn't have to make just to sell one more car. I am more than pleased with our new purchase and I will highly recommend Jacky Jones Ford-Lincoln-Mercury.
Ford F-150
Ford Ranger
Ford Explorer
Ford F-350 Super Duty
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About our dealership
Our Mission...
is to conduct our business with integrity and commitment, which are the core values of our business philosophy. By providing an exceptional experience to our guests and exceeding their expectations in our sales and service areas, we hope to create a lifelong customer!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service