Customer Reviews of AutoNation Nissan Memphis
Review type:
Great Experience
Best Customer Service Experience
by Browngirl on 05/12/2025I am grateful for the customer service I received at AutoNation Nissan on Hacks Cross. They are people who know how to right a wrong with a smile and no hesitation.Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Great Experience
by steck09 on 03/29/2024Steve O did an amazing job finding me the right car and great price. I really appreciate all his efforts.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Survey
by DeShon W. on 02/07/2024He was very good, showed he cared about the customer, very knowledgeable of the vehicle.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Jesse o. on 11/28/2023We were greeted with kindness and everyone was very respectful and made this a very easy and smooth serviceHi Jesse, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
My Pathfinder journey..
by Richard on 11/09/2023As promised and on time.Hi Richard, thank you for taking the time to let us know how we did. We hope you have a great day!
Oil change
by Erica Bates on 11/04/2023The services I received from AutoNation Nissan was absolutely excellent.The service staff was absolutely fantastic. Very professional & friendly. The service I received was very quick.Hi Erica, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Sheila S on 11/03/2023They kept me updated every step of the way also took care of some extra things I wanted taking care of.Hi Sheila, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AutoNation Nissan Memphis
by Lisa Carol on 10/24/2023A+ Experience in buying a new Nissan Pathfinder from this dealership. Our sales associate, Reginald Norfleet, was extremely helpful and friendly during our visit while shopping for a vehicle and buying the new vehicle. He did a thorough… review and demonstrated all of the controls and settings on the vehicle. He helped us set up our phone connection and seat settings before we left the dealership. We are very grateful to Ed Lewis, Reginald Norfleet, and the staff of AutoNation Nissan Memphis for providing great service and a fantastic buying experience!!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
by SandraP on 10/21/2023My sales consultant Derion was great. Very knowledgeable and very helpful.Hi Sandra, we're happy you found our staff to be so supportive during your experience here at AutoNation Nissan Memphis. If you ever need help, just give us a call. Happy motoring!
Bad service
by Nissian on 10/19/2023I went in to get keys program. Pay $307. Didn’t workHi, we regret to hear that you had this experience with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (901) 209-1318. We would appreciate the chance to turn your experience around.
Oil Change and Tire Rotation
by Murano65 on 10/16/2023The staff (Martavius, I believe) was very friendly and professional. The services were performed in a timely manner. They even checked other parts as well. They discovered that our filters needed changing. Thank you!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by LInda H on 10/13/2023I had a great experience with Autonation Nissan Memphis. The sales rep showed me cars I was interested in. He did a great job of allowing me to look without pressure. I left and he let me know when the car I was interested in decreased… in price. When I was ready to buy, the whole staff worked quickly and efficiently to get the paperwork finished and me out the door in my new car.Hi Linda, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quality Service
by Quality on 10/06/2023I have been to this location for years, they have always given me complete service. Since time is precious, service advisor have been transparent on what my vehicle needs.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Nissan Memphis. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Thank you !!
by Gina Weatherly on 09/28/2023I bought my Pathfinder & extend warranty at Autonation-Hacks Cross Rd. LaSonya Harding & her team are the best I’ve ever dealt with. The professional, helpful attitude helps you not dread, dealing with a dealership. The “ listening “ to… address concerns & choosing the correct mechanic Johnny Mac, can prevent unhappy customers. I’m encouraged/hopeful the updated replacement part was the issue! So far 👏🏻 Thank you Sonya, team & Johnny MacHi Gina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Service Ever
by Sunshine on 09/26/2023This was my first time visiting this location and when I say from the service advisor to the management team it was the best service ever very detailed and everythingHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ms. Watkins
by Ms. Watkins on 09/13/2023Sonya Harding at AutoNation Nissan Hacks Cross is always professional and knowledgeable. I look forward to my next service date.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Work was done fast
by Kamaron Y on 09/11/2023I took my 2017 Nissan Rogue in for service and found I need an expensive repair. The work was done fast but my vehicle had oil fingerprints all over it and wasn’t cleaned, on the other hand the representative in the service department was… top notch. I marked the I was a waiter at least until I found out the problem, but ended up having to get a ride back home once they told me at the dealership that they would at least keep it overnight to find the problem.Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (901) 209-1318 so we can assist you further.
Work not completed
by Alex Whit on 09/08/2023The reason for the low rating is for the services I asked for were not provided. I thought that setting up an appointment online would be easier so the dealership would know first hand on what I needed for my vehicle. By the time I left… the dealership I realized one of the services I asked for was not performed on my vehicle, but i had no time to come back to get the service done . The staff was nice as always,but I was disappointed in the quality of work . Hopefully next time there will be communication on what's being worked on my vehicle. ThanksHi Alex, we are deeply disappointed by your experience at AutoNation Nissan Memphis. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (901) 209-1318 to discuss what we can do to help.
I love AutoNation Nissan service department
by LAlexander on 08/30/2023I love AutoNation Nissan. Sonya-Manager and Dashara are so awesome! Nissan should be so proud of this team; they are very professional. They truly listen to my concerns, Sonya and Dashara made me feel valued as a customer. I love that. I… always spread the word on social media and to family, friends and colleagues, take your car to Autonation, money well spent! The team is so great! Keep up the good work!Hello, we're happy to hear you had such a positive experience with our team. We always strive to provide personable and excellent customer service. Thank you again for the review!
Simple and easy
by SHAUN on 08/09/2023From the moment I walked into the dealership, everyone was very nice and helpful. I worked with Mr. Reggie and it was a breeze. Mr. Reggie made me comfortable during my process and was able to answer all of my questions during the process.… Jeremiah was such a sweetheart and certainly a comedian. He also made me feel at ease during the process. Mitch worked with me and got me the best possible deal on my trade in and the general manager was also exceptional. He walked around and interacted with customers throughout the dealership and there was another gentleman entertaining small children as their parents went through possibly a buying process.Hi Shaun, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Satisfied Buyer
by Nissan Owner on 08/06/2023Enjoyed working with salesman Young Lee & manager Ed Lewis. Both were flexible and made the process a good experience. Love my new Nissan!Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/02/2024