Customer Reviews of AutoNation Honda 385
Review type:
New 2023 Passport first 6 mo. oil/tore rotation and recall fix.
by Texas Aggie on 11/01/2023Everyone is so helpful. The service manager and all his staff are so nice, professional and friendly. All done in a timely basis. They always help about my new car. I had a Honda Element for 18 yrs. I really like my new car but it is so… electronic but no complaints. It has lots of safety features. The sales department was great to work with too. Great management at 385 Honda!!!Excellent Service and Prices
by William Stemmler on 10/25/2023Excellent customer service and prices. I've been a customer for over twenty years an never dissappointedHi William, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda 385. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Chris Higgins is an amazing service advisor!
by Megan Coleman on 08/16/2023The best Honda dealership in Memphis! I moved to Memphis in 2021 and AutoNation Honda has been taking care of me since. I love their online appointment scheduling service, which is very convenient for me. Chris Higgins which is my service… advisor is great! I’m always greeted with him as soon as I pull in through the gate, with the paperwork of my service I’m getting done that day. He keeps me updated throughout the time I’m sitting there waiting on my vehicle. He always makes sure I’m up to date on all my service needs. Thank you so much Chris Higgins & AutoNation Honda!Hi Megan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Fast!
by Jd on 01/25/2023The lobby is very inviting. Seats are spaces out. Free snacks, water and coffee. 1.5 hour oil change wait.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Amazing Service Always
by Knox on 06/02/2022This dealership is where I purchased my first 2015 and second Honda Accord 2019. My family and I have been truly pleased with Honda 385. The service department has very nice workers as you come in. They greet you and ask you the nature of… your visit, and to our service consultant Chris makes sure everything goes smoothly. I/We trust this location with our vehicle. If you're looking for a great service department...go and check out Honda 485.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
General service
by AAA 227 on 03/24/2022Honda respective, we're very nice and professional, once I pulled up Honda was waiting on me. They said it was going to take 2 hours and was ready bye then. Explain what needs to be done next with my car and the price. Even washed the car.… Thank you hondaHi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Consistent and Thorough**
by M W on 03/04/2022I received service on my vehicle at this location several times. Each time the service has been great. Depending on the type of service I received on my vehicle, the wait time has been reasonable. The great service provided has been… consistent. They took time to explain different aspects of the vehicle's maintenance. I will continue to take my vehicle to this location AutoNation Honda 385 Memphis, Tn.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
An oily mess
by Kelvin Hailey on 08/04/2021updated 08/10/2021On July 29, 2021, my wife had the oil change on our 2018 Honda Accord. The vehicle has 19,200 odd miles. On Monday, August 3, 2021, I discovered a large oil leak in our garage floor. I returned the vehicle to the dealership, was told that… oil was on the undercarriage of the vehicle and the vehicle was not leaking oil. On August 4, 2021, I discovered a smaller oil leak on the floor of my garage, and once again I returned the vehicle to the dealership. We have not had this problem before the oil change on July 2021. I received a text message advising me my vehicle is ready to be picked up but was not advising what caused the oil leak. The vehicle runs fine as one would expect from a vehicle that has 19,200 miles.Why bother with an appointment at AutoNation 385? Why go to them at all?
by chrism230 on 01/03/2021I brought my Civic in for an oil change. The AutoNation guys found during their inspection that the brake rotors needed to be turned. My service advisor left me a message saying they could complete the work in about 90 minutes he just… needed the OK. That's where things started downhill ... I attempted to return his call within 20 minutes but was not able to reach him. I was finally able to work my way through the phone tree to get to a Service Dept. person and let them know that I wanted the brake work done. Two hours later no word from anyone so I stopped by to see how much longer. Not only had they not started, it would be another hour before they could get to my car -- the service advisor said it was because of the delay from hearing me -- a three hour delay because of 20 minutes and him not answering his phone!? I did not have two more hours to wait for the work and made an appointment to have the brake work done the next week. I had an appointment at 9:30 a.m. and my new service advisor thought the work would be done around 1:00 p.m. By 1:30 I had not heard from anyone so I worked my way through the phone system to my service advisor and was told it would be two hours before they would be done -- they were just starting to evaluate if the service (that was recommended by them the week before) was needed -- what!? When I asked why the delay I was told it was because of people waiting. I talked to the Assistant Service Manager and expressed my displeasure at the ridiculous amount of time this was taking to do this. He offered to drive the car to me -- hopefully that same day or in the morning. When the Service Advisor called me to say the work had been done he said the car would be dropped off after the morning rush. No word again by noon the next day, so I call back and work my way through the phone system and get the Service Manager. When I asked when I was going to get my car, he didn't know I wanted it back in the morning -- what!? The whole problem with understanding what needed to be done -- he said the appointment system doesn't talk to the work order system. I gave them the date of my original visit when all this came up, so even if their systems aren't integrated they had the info they needed already (and don't complain to your customers about your computer system problems). Both of these service visits were on my days off ... sitting around waiting on these guys to do what they said they would do is not how I wanted to spend my vacation days. All this to say, the AutoNation 385 service department is not worth the hassle. There are many other places to take your car that can do the work and actually have some idea of when it will be done and have some common sense about how to handle their customers. I talked to two other customers waiting for the service guys that overheard my discussions with the managers and they had similar stories of promised times not being anywhere near what actually happened. If I had done this to one of my customers, my boss would have my head!Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please contact us at (901) 209-1308 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Honda 385
Great Service
by Great Service on 11/01/2020Maintenance Service and Recall was done in a timely manner. Great customer service.We appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Frank on 09/01/2020Service appointment was smooth and very timely. My service rep was extremely helpful. No issues at all. Would recommend this dealership to anyone.AutoNation Honda 385
by Dutchman on 08/11/2020I always get great service every time I have my Honda Pilot in for any kind of service or service recall. i always deal with john Tierney, Senior Service, Advisor who goes above and beyond the call for me every time I come in. Goes over… everything that was done to my car & explains any questions I may have. Recommend John to all my friends who have Hondas & that includes my wife who has a new 2020 Honda CRV. Only person I prefer to deal with so I contact John ahead of time to be sure he will be there the day I come in.Dutchman, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda 385. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Martha Pugh
by Marcybud1 on 07/20/2020I think it’s really too bad they could not help meHi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1308 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
oil change
by Keionna on 06/17/2020$95 for an oil change on a 2015 HondaKeionna, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1308 to discuss what we can do to help.
Customer Service
by Kevin Poindexter on 02/11/2020My service was quick and very professional.Kevin, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help. Take care!
Service-John Tierney
by Cynthia on 08/16/2019John always is courteous and knowledgeable!Cynthia, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with John. Please don't hesitate to reach out to us if there's anything more we can do!
Pam wiseman
by Pamela R. on 07/23/2019As always they go above and beyond. We were asked several times while we waited if we needed anything. That is always amazing to know someone sees your waiting and cares.Autonation 385
by Elizabeth on 07/02/2019Professional, timely, a great experience! I won't go anywhere else for service!Honda service review
by TimothyK on 06/24/2019I had a pleasant experience and no complaints.Airbag replacement recall
by Unhappy on 05/27/2019Promised ready by early afternoon. Did not answer phone. Got call back at 6pm. No courtesy car wash.We are deeply disappointed by your lackluster experience at AutoNation Honda 385. If you would be willing to give us another chance in the future, please reach out to our General Manager at (877) 412-3949. We would appreciate the chance to turn your experience around.
Factory recall related Service done Well, thank you Autonation Honda
by Sanjay S on 02/25/2019updated 03/05/2019Very good, at very satisfiedWe are happy you had a pleasant experience here at AutoNation Honda 385. Don't hesitate to call us if you ever need anything. Be safe on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Seth Simpson on 11/03/2023