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AutoNation Honda 385


4030 Hacks Cross Rd, Memphis, TN 38125 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
An oily mess
Written by Kelvin Hailey on 08/04/2021
updated 08/10/2021

On July 29, 2021, my wife had the oil change on our 2018 Honda Accord. The vehicle has 19,200 odd miles. On Monday, August 3, 2021, I discovered a large oil leak in our garage floor. I returned the vehicle to the dealership, was told that oil was on the undercarriage of the vehicle and the vehicle was not leaking oil. On August 4, 2021, I discovered a smaller oil leak on the floor of my garage, and once again I returned the vehicle to the dealership. We have not had this problem before the oil change on July 2021. I received a text message advising me my vehicle is ready to be picked up but was not advising what caused the oil leak. The vehicle runs fine as one would expect from a vehicle that has 19,200 miles.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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