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Customer Reviews of AutoNation Ford Memphis

Review type:

Overall rating

4.4
4.35 out of 5 stars

(17 reviews)


Customer recommendations:

Yes (14)|No (3)

New Ford Bronco Sport

5 out of 5 starsby Mike Kincaid on 04/11/2024

Awesome experience with purchase of new Ford Broncos sport. My sales rep Sidney made the entire process simple!
  • Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

    by Sue Tilly on 04/12/2024

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17 reviews
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  • Don't waste your time here

    1 out of 5 starsby Sackerman on 07/07/2025

    Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose and repair it. Supposedly mike, the lead mechanic/shop foreman, whatever he is has been on it and everything is "normal". Its "normal" but its gotten worse since you had it, please make that make sense for me. So now not only does my transmission make a horrible noise, now my car jerks like he** when you put it in gear...but according to Mike, that's normal. What really should have told me all I needed to know about them is, when I dropped it off I had a nail in my front driver side tire, picked it up 2 months later, there's no nail, and not one single person said anything about it...I mean did yall plug it, patch it, what? Shouldn't yall have mentioned that?! And don't bother calling them, 10 times out of 10 they will NOT answer the phone
    • Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

      by Paige Mason on 07/08/2025

  • New Ford Bronco Sport

    5 out of 5 starsby Mike Kincaid on 04/11/2024

    Awesome experience with purchase of new Ford Broncos sport. My sales rep Sidney made the entire process simple!
    • Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

      by Sue Tilly on 04/12/2024

  • Great Experience

    5 out of 5 starsby nickgrobert on 02/01/2024

    Norm Gilbert is a fantastic sales rep! He has worked with me in the past as well to get me rolling in several work vans. He ensures the transaction is completely hassle-free for me as the purchaser! Will definitely use Autonation for future purchases!
    • Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

      by Nia Sterling on 02/03/2024

  • Thanks Heather

    5 out of 5 starsby Culbreath M on 12/12/2023

    I love to visit the Ford dealership on Mt. Moriah in Memphis, TN. I routinely go there to get my oil changed. It's a lady named Heather who is the absolutely best. Everytime I go there she makes sure that I am 100% satisfied. Her customer service is above and beyond. From now on if Heather isn't there, then I'm going to wait til another day to get my oil changed. I don't want anyone else to help me except her, even though everyone there is nice. Thanks Heather you're the best.
    • Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

      by Harrick Newman on 12/13/2023

  • Super Sales Experience

    5 out of 5 starsby Lenwood on 11/28/2023

    The most prompt, polite sales experience that I have ever encountered. The overall experience was excellent, people and dealership.
    • Hi Lenwood, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Nancy Gorge on 11/30/2023

  • Pain free buying experience

    5 out of 5 starsby Bryan C on 11/27/2023

    This was a top notch buying experience at every level. I was able to preview inventory ahead of time and schedule an appointment online. The selection was reasonable and I found what I was looking for in regards to model, condition, and price. Mallory W. was my sales person and was knowledgeable and great to work with, and Keauntae H. kept it light easy getting through finance and signatures. Both of these folks stand out as being a part of a great experience.
    • Hi Bryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Nancy Gorge on 11/30/2023

  • 8 days - 0 service

    1 out of 5 starsby MemphisMatt on 11/16/2023

    I took my car to AutoNation Ford because I had two recalls to address. The first one was already addressed by Landers Ford but they failed to make thecrepair correctly, so I tried AutoNation Ford. They told me it would take 3 to 5 days to complete. We left our car there for 8 days and they never touched it, so we picked it up and will never return to AutoNation Ford or any Ford dealership again
    • Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (901) 209-1259 to discuss what we can do to help.

      by Andrew Newton on 11/18/2023

  • Auto Nation Ford Memphis

    5 out of 5 starsby Fred Swan on 11/02/2023

    Best Dealer and Service I have ever used. Great bunch of people who care and make the customer first always.
    • Hi Fred, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

      by Heath Knoll on 11/05/2023

  • Ford Edge Service

    5 out of 5 starsby Ladyark on 10/09/2023

    Heather was fantastic to work with while my car was being serviced; her kind and bubbly attitude, her attention and time to explain what my car needed to complete the service and her keeping me informed of progress as I was waiting in the wait room. I will continue to take my car to Heather!!
    • Hi Ladyark, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

      by Serenity Gibson on 10/11/2023

  • Auto Nation From Mt Moriah

    5 out of 5 starsby Chester on 10/04/2023

    John, Andrew, and their team in the service department are the best in Memphis and have always taken care of my issues in a timely professional manner
    • Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Harrick Newman on 10/06/2023

  • The works

    5 out of 5 starsby Kristen T on 09/30/2023

    Always easy to drop my vehicle off and pick it up when ready. Service doesn’t take long to get complete. Drop it off first thing and usually can pick it up by lunch.
    • Hi Kristen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

      by Nora Sutter on 10/03/2023

  • 2015 mustang repair

    5 out of 5 starsby Chandler on 09/28/2023

    Towed my car in on Monday and got it back Wednesday. Great turn around time, and good service.
    • Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Harrick Newman on 10/01/2023

  • Transmission

    5 out of 5 starsby Mrs.Davis on 09/14/2023

    satisfied with y'all work. Y'all have a great staff with pleasant attitudes
    • Hello, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

      by Scott Styris on 09/17/2023

  • Scheduled Maintenance on Ford Bronco

    5 out of 5 starsby LoveMyFord on 09/06/2023

    First recommended service on my Ford Bronce and it was great! Scheduling was simple, Heather and her team were great and made sure I was taken care of. I've tried other Ford dealers in the area but always happiest here.
    • Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

      by Piper Yost on 09/07/2023

  • Customer service

    4 out of 5 starsby R.Payton on 09/04/2023

    Staff was pretty professional. They were attentive to my concerns and questions.
    • Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

      by Neil Snied on 09/06/2023

  • I just wanted an oil change

    3 out of 5 starsby KoolKev on 08/26/2023

    I came in and asked for an oil change. They were courteous and I waited. When they were done, I came to the counter to pay and she said it would be over $100. I looked at her and asked why is this oil change $100? She seemed confused and answered, "I guess they rotated your tires too". I said I didn't ask for that. After she deducted the tire rotation, it was still over $80 for the oil change. So why would I continue going to the Ford dealership to get my oil changed? It's not worth it.
    • Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Memphis take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1259 -- we hope to hear from you soon.

      by Ash Scott on 08/30/2023

  • Satisfied

    5 out of 5 starsby Rodgers on 08/11/2023

    Automation serviced my car with an oil change and tire rotation. They immediately saw me and took care of within a decent amount of time. The attendant was extremely helpful and polite.
    • Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

      by Ash Scott on 08/16/2023

The following reviews are more than two years old. They are not included in the overall rating.
83 reviews

  • Good and fast

    4 out of 5 starsby Daniel F on 07/31/2023

    My rep was very thorough and didn’t waste any time.
    • Hi Daniel, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Gabi Porter on 08/04/2023


  • Oil Change

    4 out of 5 starsby Michael on 07/27/2023

    Pleasant but could have been done faster.
    • Hi, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

      by Nia Sterling on 07/30/2023


  • Purchased f 250

    5 out of 5 starsby Outstanding on 07/04/2023

    Great excellent easy fast purchase at auto nation ford Memphis .this makes my second purchase from them I love the service and professional quality help you receive here at automation ford
    • Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

      by Piper Yost on 07/06/2023


  • Mr John Charles Wilson

    5 out of 5 starsby JC Wilson on 06/24/2023
    updated 06/30/2023

    I’m very pleased with the service received as well as the service manager. He was polite kept me informed and got me in and out in an hour. I came in to have my truck serviced, oil changed, tires rotated.
    • Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

      by Lily Veronica on 07/03/2023

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About our dealership

We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
  • Complimentary Coffee
  • Complimentary WiFi