Customer Reviews of AutoNation Ford Memphis
Review type:
New Ford Bronco Sport
Don't waste your time here
by Sackerman on 07/07/2025Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose and… repair it. Supposedly mike, the lead mechanic/shop foreman, whatever he is has been on it and everything is "normal". Its "normal" but its gotten worse since you had it, please make that make sense for me. So now not only does my transmission make a horrible noise, now my car jerks like he** when you put it in gear...but according to Mike, that's normal. What really should have told me all I needed to know about them is, when I dropped it off I had a nail in my front driver side tire, picked it up 2 months later, there's no nail, and not one single person said anything about it...I mean did yall plug it, patch it, what? Shouldn't yall have mentioned that?! And don't bother calling them, 10 times out of 10 they will NOT answer the phoneHi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
New Ford Bronco Sport
by Mike Kincaid on 04/11/2024Awesome experience with purchase of new Ford Broncos sport. My sales rep Sidney made the entire process simple!Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Experience
by nickgrobert on 02/01/2024Norm Gilbert is a fantastic sales rep! He has worked with me in the past as well to get me rolling in several work vans. He ensures the transaction is completely hassle-free for me as the purchaser! Will definitely use Autonation for… future purchases!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Thanks Heather
by Culbreath M on 12/12/2023I love to visit the Ford dealership on Mt. Moriah in Memphis, TN. I routinely go there to get my oil changed. It's a lady named Heather who is the absolutely best. Everytime I go there she makes sure that I am 100% satisfied. Her customer… service is above and beyond. From now on if Heather isn't there, then I'm going to wait til another day to get my oil changed. I don't want anyone else to help me except her, even though everyone there is nice. Thanks Heather you're the best.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Super Sales Experience
by Lenwood on 11/28/2023The most prompt, polite sales experience that I have ever encountered. The overall experience was excellent, people and dealership.Hi Lenwood, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Pain free buying experience
by Bryan C on 11/27/2023This was a top notch buying experience at every level. I was able to preview inventory ahead of time and schedule an appointment online. The selection was reasonable and I found what I was looking for in regards to model, condition, and… price. Mallory W. was my sales person and was knowledgeable and great to work with, and Keauntae H. kept it light easy getting through finance and signatures. Both of these folks stand out as being a part of a great experience.Hi Bryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
8 days - 0 service
by MemphisMatt on 11/16/2023I took my car to AutoNation Ford because I had two recalls to address. The first one was already addressed by Landers Ford but they failed to make thecrepair correctly, so I tried AutoNation Ford. They told me it would take 3 to 5 days to… complete. We left our car there for 8 days and they never touched it, so we picked it up and will never return to AutoNation Ford or any Ford dealership againHi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (901) 209-1259 to discuss what we can do to help.
Auto Nation Ford Memphis
by Fred Swan on 11/02/2023Best Dealer and Service I have ever used. Great bunch of people who care and make the customer first always.Hi Fred, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ford Edge Service
by Ladyark on 10/09/2023Heather was fantastic to work with while my car was being serviced; her kind and bubbly attitude, her attention and time to explain what my car needed to complete the service and her keeping me informed of progress as I was waiting in the… wait room. I will continue to take my car to Heather!!Hi Ladyark, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Auto Nation From Mt Moriah
by Chester on 10/04/2023John, Andrew, and their team in the service department are the best in Memphis and have always taken care of my issues in a timely professional mannerHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The works
by Kristen T on 09/30/2023Always easy to drop my vehicle off and pick it up when ready. Service doesn’t take long to get complete. Drop it off first thing and usually can pick it up by lunch.Hi Kristen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
2015 mustang repair
by Chandler on 09/28/2023Towed my car in on Monday and got it back Wednesday. Great turn around time, and good service.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Transmission
by Mrs.Davis on 09/14/2023satisfied with y'all work. Y'all have a great staff with pleasant attitudesHello, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Scheduled Maintenance on Ford Bronco
by LoveMyFord on 09/06/2023First recommended service on my Ford Bronce and it was great! Scheduling was simple, Heather and her team were great and made sure I was taken care of. I've tried other Ford dealers in the area but always happiest here.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Customer service
by R.Payton on 09/04/2023Staff was pretty professional. They were attentive to my concerns and questions.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I just wanted an oil change
by KoolKev on 08/26/2023I came in and asked for an oil change. They were courteous and I waited. When they were done, I came to the counter to pay and she said it would be over $100. I looked at her and asked why is this oil change $100? She seemed confused and… answered, "I guess they rotated your tires too". I said I didn't ask for that. After she deducted the tire rotation, it was still over $80 for the oil change. So why would I continue going to the Ford dealership to get my oil changed? It's not worth it.Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Memphis take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1259 -- we hope to hear from you soon.
Satisfied
by Rodgers on 08/11/2023Automation serviced my car with an oil change and tire rotation. They immediately saw me and took care of within a decent amount of time. The attendant was extremely helpful and polite.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Good and fast
by Daniel F on 07/31/2023My rep was very thorough and didn’t waste any time.Hi Daniel, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
by Michael on 07/27/2023Pleasant but could have been done faster.Hi, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Purchased f 250
by Outstanding on 07/04/2023Great excellent easy fast purchase at auto nation ford Memphis .this makes my second purchase from them I love the service and professional quality help you receive here at automation fordHi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mr John Charles Wilson
by JC Wilson on 06/24/2023updated 06/30/2023I’m very pleased with the service received as well as the service manager. He was polite kept me informed and got me in and out in an hour. I came in to have my truck serviced, oil changed, tires rotated.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Sue Tilly on 04/12/2024