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Customer Reviews of Bates Ford

Review type:

Overall rating

4.2
4.2 out of 5 stars

(10 reviews)


Customer recommendations:

Yes (8)|No (2)

Purchased a Ford F-150

5 out of 5 starsby Tom on 06/11/2025

My wife and I purchased a Ford F-150 from Bates Ford. The entire process was extremely easy and hassle free. The sales person was very knowledgeable about all the features of the truck and took the time to answer all our questions. If you’re in the market for a new truck, please give them a shout out. You won’t be disappointed. Price was great, selection was excellent and the sales team was very friendly. Thank you Team Bates we love our new truck.🇺🇸
  • Hi Tom, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

    by Savy Robinson on 07/07/2025

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The following reviews are more than two years old. They are not included in the overall rating.
40 reviews
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  • wow

    5 out of 5 starsby bluescruizer on 02/22/2018

    My experience buying my car from Bates Ford was by far the most streamlined and easiest buying process I've ever had once the price was agreed upon. The day I bought it, they had it all prepped and ready for me so I was able to drive it home. A very good experience.
  • Bates Ford - Great Dealership

    5 out of 5 starsby FordFlex6 on 11/22/2017
    updated 12/01/2017

    We were very pleased with Bates Ford. The salesperson was so friendly, informative, but also patient and not pushy. They gave us plenty of time to think about our purchase. The sales manager was also great to us. We will certainly recommend this dealership to others.
  • Love my Escape

    5 out of 5 starsby Quade21 on 08/28/2017
    updated 09/08/2017

    It went so smoothly with the help of salesman Steve Kress, I would certainly recommend Bates Ford.
  • service was excellent

    5 out of 5 starsby mtjexcusion on 05/05/2017
    updated 05/15/2017

    Everyone in the service dept. did an excellent job and kept me inform of time frame and issues.
  • Friendly and helpful sales staff

    5 out of 5 starsby jacks93 on 07/13/2016

    The dealership was not high pressured environment. They were very helpful in offering options to help make sure our purchase was the right one. Gary Daub was very helpful in getting us information, answering all our questions, assisting through the entire process and following up with us. Very good experience. Thanks Gary!! Definitely would buy from them again.
  • Quick, painless vehicle buying experience.

    5 out of 5 starsby ssgray250 on 07/01/2016

    Picked vehicle out on line. Had them get everything ready for us so at to have a quick transaction. Was a pleasant experience.
  • Great service

    5 out of 5 starsby Fordlebanon on 06/28/2016

    Great service. Wait time a little longer than expected but staff was busy. Also believe your construction affected how quickly service was provided so sure service will be faster when construction is complete. Thanks for your customer service with a smile. Mike Moak
  • Quick and courteous

    5 out of 5 starsby Fastchange on 06/17/2016
    updated 06/24/2016

    I came in about 12:45. Most techs at lunch but 1 guy was there. He took my car And was finished in less than 30 minutes. Quick and courteous.
  • Great people, Great Service...

    5 out of 5 starsby DanielT98 on 06/20/2016

    My wife and I had an appointment with Mike Mohr,who treated us with the outmost respect,found the exact vehicle we were looking for. After the test drive a quick few forms to fill out and we were on our way with our new vehicle. Bates Ford is the only Ford dealership that we visited where we were not immediately surrounded by pushy salesmen, but instead you are immediately treated with respect.
  • Great Service, Friendly Staff

    5 out of 5 starsby CLHolland on 04/22/2016

    We bought a 2013 Boss 302 Mustang. We are very happy with our purchase. The staff was amazing! The entire process was easy. We will be coming back to the dealership in a year or so to purchase our next vehicle which will be a Ford Dooley truck.
  • The Extra Mile

    5 out of 5 starsby jrramsey12 on 04/08/2016

    Ray, Johnny and Paul always go the extra mile to help their customers. You can always count on them to get your vehicle serviced.
  • Great serviices

    5 out of 5 starsby Oldfarmer18 on 04/08/2016

    Staff efficient, service quickly performed and satisfactorily. Can hardly wait for improvements to building to be completed.
  • Service with a smile!

    5 out of 5 starsby RickHero on 03/30/2016

    The recall on our vehicle was completed in an efficient and timely manner.
  • thank you!

    5 out of 5 starsby BigRedTruck60 on 03/28/2016

    quick & professional, Tech came in and told me WHY there may be some oil leaking.... he cleaned out a place in the lower part of the engine that would catch & keep oil. thanks! f
  • First time owner of a new vehicle

    5 out of 5 starsby Fusionguy4858 on 02/15/2016

    I bought a 2016 Ford Fusion. There isn't a better place to purchase a vehicle. Everyone was extremely helpful and provided outstanding service. If I were to purchase another vehicle I would go back to Bates Ford.
  • Great service from all we dealt with.

    5 out of 5 starsby Queensis on 02/12/2016

    I purchased a QX56 infinity Joey was very professional and also very friendly. The staff has been very helpful in getting the vehicle complete. I am very happy at this time!
  • Bates Ford - 5 Stars All the Way

    5 out of 5 starsby jrramsey12 on 11/23/2015

    Johnny and Ray, in the Service Department, always take good care of me when I take my F-150 there for service.
  • One the best, easiest, and most fair deals i have ever worked.

    5 out of 5 starsby jezemon on 09/08/2015

    I recently bought a new F150 after having worked a great deal on a Ram truck. I like the ford better and researched the Ford specials and called the internet manager to ask some questions. I went down to visit in person. I was assigned to a very nice, easy going sales guy named Terry. I like to do car deals a certain way, all about interest and payment so I laid out what I was trying to accomplish. At first it seemed too far fetched, but after working with e quickly and diligently, they got me a better deal than the one I had on a Ram. And they do it in a very fair, professional, friendly and direct way. I couldn't ask for a better experience.
  • Awesome dealership! Goes above and beyond.

    5 out of 5 starsby JojosTaurus on 09/04/2015

    This is the second Taurus I've purchased from Bates and the third car total, we always receive excellent service and are treated well by everyone. Ronnie Kelley is very professional and goes above and beyond to make our experience a good one.
  • Warranty work

    5 out of 5 starsby Jspears6849 on 08/31/2015

    Worked with me on a problem that had been difficult to diagnos but were able to resolve it under warranty.
  • manage

    5 out of 5 starsby authorized4208 on 08/03/2015

    2015 f150 service was great & scott was excellent to work with
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