Bates Ford
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Customer Reviews of Bates Ford
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Purchased a Ford F-150
by Tom on 06/11/2025
My wife and I purchased a Ford F-150 from Bates Ford. The entire process was extremely easy and hassle free. The sales person was very knowledgeable about all the features of the truck and took the time to answer all our questions. If… you’re in the market for a new truck, please give them a shout out. You won’t be disappointed. Price was great, selection was excellent and the sales team was very friendly. Thank you Team Bates we love our new truck.🇺🇸
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Purchased a Ford F-150
by Tom on 06/11/2025My wife and I purchased a Ford F-150 from Bates Ford. The entire process was extremely easy and hassle free. The sales person was very knowledgeable about all the features of the truck and took the time to answer all our questions. If… you’re in the market for a new truck, please give them a shout out. You won’t be disappointed. Price was great, selection was excellent and the sales team was very friendly. Thank you Team Bates we love our new truck.🇺🇸Hi Tom, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Had issue with Brand New Superduty and they solved it
by cciustn on 03/18/2025updated 03/27/2025Purchased a 2025 super duty and had an issue after I took it home they made everything right on the vehicle and I'm very happy.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great to work with!
by JulieGa on 02/13/2025Bates Ford is a great place to buy a car. Wesley and Rich made the car buying experience pleasant and stress-free. Mike, Nathan and Jonathan were great, also. Highly recommend this dealership.Hi Juliega, thank you so much for your positive comments about Bates Ford! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Buyer beware
by Mr. Hatchett on 11/23/2024Upper level management is untrustworthy, particularly Robert Shepard. Sent paperwork to complete purchase. Salesman and finance manager confirmed receipt of paperwork. Salesman sent me a video of vehicle. Shepard called to confirm deal then… said he would call back. Never called back or return my calls or voice mails.Hi, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (615) 444-8221 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
2023 lincoln
by 2023 lincoln on 10/28/2024updated 11/05/2024My salesman ( RICH ) was very friendly, helpful, and easy to talk with. NO PREASURE. Just a real good guy. If you have not been there you need to go, just to see the 1964 FORD truck. Great olace to do business. Tell RICH, I said HELLO… THANK YOU, JIMHello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Great Sales Experience
by aleonardi1 on 07/25/2024My wife and I were in search of a great value pre-owned vehicle and happened upon Bates Ford on the Internet. When we arrived we were greeted by Wesley Martinez. Wesley took the time to identify our needs, and my wife is very specific, and… after showing us a few vehicles, he found her the perfect car, a 2020 Lincoln Continental that we now own and love. He was responsive throughout the whole process and is available for any questions after we made the purchase. Highly recommend!Amazing experience!
by Butch Baker on 03/18/2024Matthew was a wonderful salesman! We would definitely ask for him again. Nathan in finance was awesome also. The entire experience was terrificWorst Experience EVER
by Rick on 02/24/2024The worst dealership experience we have ever had, every aspect from the misinformation of what was included in vehicle, shaming us about not getting the extended warrantee, seller not making enough commission, vehicle itself needed… mechanical work not completed by the dealership prior to the purchase. Sean Lehutsky (our salesman) rudely augured with us about All-weather floor mats that were not in the vehicle but clearly listed under the dealerships notes of included items, Luckly I had printed out the full description to prove the oversight. After we left the dealership, my recently purchased vehicle was immediately serviced at my local Dodge dealership which took a week to correct problems. NIGHTMARE from the moment we walked in the BATES FORD dealership until we left.New car Owner
by Shepherd on 02/22/2024Great experience and great service. Bunky and Jay in sales were awesome. Nathan in finance was quick and thorough. Was finished with the sale in minimal time. Thanks again Bates Ford. I highly recommend making the drive to Lebanon.Bates made buying my truck a pleasure
by John W C... on 09/29/2023My salesman, Wes, was great. He made the process smooth and easy.
The following reviews are more than two years old. They are not included in the overall rating.
40 reviews
Service
by wendyl33 on 06/19/2023Prompt and great staff. Need after hours for better service.Great experience
by Linda E on 12/27/2022Excellent experience!! Everyone at the dealership was beyond nice and we were treated like family. Zach was our salesman and could not have been any nicer. Very relaxed no pressure environment.Don Deering
by Don Deering on 10/01/2018updated 10/12/2018Use Bates Ford Service Department for my maintenance and repairs, my recent visit was for a Service Engine Wrench Light was coming on, called and they told me to bring it on in which I did. They diagnosed the problem very quickly and made… necessary repairs and I was on my way, Service Manager Paul Tubbs and his staff are always very professional, friendly and make you feel at home each and every time I have visited their Service Department over the last two years.Bates Ford Service Department
by Gregory on 09/18/2018I was extremely pleased with my last service appointment at Bates Ford. Ray Porter is a top notch employee with awesome customer service skills!My Ford Ranger
by Fogwoodworks on 08/12/2018updated 08/24/2018My service was professional, quick, and a good value for the money.F-150 owner
by F-150 truck on 08/02/2018Very un-professional. Bad experience with safety issue with my new truckAwesome
by RGSmith on 07/30/2018Awesome place awesome staff. Very helpful went above and beyond to get us our EscapeF 150 scheduled repair appt.
by Hal Buchanan on 07/04/2018Initially O had concern that my service appt a scheduled previous week had taken a lower priority over some folks that had shown up with a service concern prior to my arrival even though I was there by the assigned appt time. It eventually… worked out and I believe they did the best they could.2011 Armada from Bates Ford
by Rebersole on 03/21/2018updated 04/03/2018By far the best car buying experience I've had. The staff was very helpful and went above and beyond to eliminate the few concerns I had.Oil change
by Mawmawtn on 04/02/2018Everyone was nice and friendly! Clean also! I did have a two hour wait for a simple oil change but the waiting room was crowded so that may have been what they were having done also!
About our dealership
Hi Tom, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
by Savy Robinson on 07/07/2025