Rusty Wallace Honda
Customer Reviews of Rusty Wallace Honda
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Best car purchase experience ever!
by Maria C on 06/25/2025Anson helped me make my purchase. He did not pressure me in any way. He only helped me to find the car that best suited me at a price that I was comfortable with. He was personable, patient, and very helpful. All the staff at this… dealership was so nice and helpful. This was the best experience I have ever had at a car dealership in my nearly 50 years of buying cars. I love my new car and will look for Anson on future purchases. I will recommend him and Rusty Wallace Honda to friends and family alike.Don't trust them, get your car checked out by an independent mechanic.
by Maksym Shatruk on 09/30/2024updated 10/07/2024When I bought a used car KIA SOUL 2014, the seller assured me that the car was diagnosed by their mechanic and the car was in perfect order! Since this is a fairly reputable company selling cars, I believed them and did not check the car… with an independent mechanic ... After 20 miles that I drove this car, strange sounds appeared in the form of a whistle, as well as vibration throughout the car and a knock from the rear if you hit a bump ... I called the seller from whom I bought this car and he said that he could help solve these problems.... but he never called back ... Such a rich company could have helped solve the problems, at least in free diagnostics ...Untrustworthy!!!!!
by Kirsten on 09/07/2024updated 09/19/2024Untrustworthy! My fiancé and I have had a horrible experience with this dealership. We recently purchased a Rav -4 from Rusty Wallace Honda and paid for the car in cash. Jennifer Littleton, the Financial Director, was counting our cash and… stated we were “short $500”… when we asked her to recount it was magically all there. However, on the final paperwork the $500 is still missing. When we brought this issue up to Travis Wolford, the sales manager, the issue was made to seem like we are lying. However, we have audio recorded evidence of Jennifer Littleton confirming the correct amount given in cash. This is the 6th vehicle purchased from them in our family, but rest assured it WILL BE THE LAST.Passive aggressive used sales manager
by MikeD on 03/17/2024After this sales experience, my wife and I will never be back for sales or servicing. Bought my wife’s car here in 2020 and have had regular maintenance here for my car and hers, but again, no more. Sales manager was very passive aggressive… and down right disrespectful. I understand it’s a seller’s market still, slowly changing, but sales managers that act like this have somehow lost their way and become the typical “used sales manager” that we have read about or see in sitcoms. Sadly, this is the very reason Carvana, Carmax, and others have taken some of the market share of sales. They may hit their target sales but I and everyone I know will not be part of those future sales nos. I can appreciate the haggling experience if it’s done the right way. In fact, I continued my search this way. I did not want to pay extra for “no haggling” prices. Take my advice. Drive an extra 30 min toward the airport. Yes, it will still take effort and time (3 hours before I had keys to new car, lol), but you'll have a much better experience and feel like a human being when you leave. In the end, I’m glad I had this terrible experience at Rusty W. It helped me find the right place to go for my next purchases. My kids will be driving soon!
The following reviews are more than two years old. They are not included in the overall rating.
13 sales reviews
Outstanding Service
by Cojames151 on 12/01/2018As a 19 year old kid making my first big car purchase usually would not be easy. If it was not for the awesome service provided by Rusty Wallace Honda, and especially the absolute superstar that is Adam Ezell I would still be searching for… my dream car. Rusty Wallace did not have the 2018 Civic SI that I wanted at the lot but Adam Ezell worked endlessly to find the car that I wanted and at the price I wanted! Why would I ever want to buy anything but a Honda when I have awesome people at Rusty Wallace Honda and a very down to earth person such as Adam Ezell to make sure my family and I are taken care of. You absolutely cannot make a car buying decision without stopping in and talking to Adam, then you will understand why my whole family now drives 2018 Hondas. Thank you so much Adam you are a rockstar!Adam Ezell Rocks!
by James_White on 12/01/2018This was our third vehicle from RWH, and third buying from Adam Ezell. I always know what I'm going to get when I deal with Adam and RWH. They care more about your business than any other dealership, and they always give you the best… possible deal. Go see Adam if you want a great car at a great price!new car purchase
by Marty on 11/27/2018worked great with me on time and great deal on new truckFord Fiesta piece of junk
by needgoodcar on 02/22/2017I am critical of the car and dealership that sold it to me. Bought it used from RWH dealership in Knoxville, TN. If I ever have a chance to buy a new car it won't be from them. I think that because I didn't finance it and paid cash (they… make more if you finance it), they pushed a bad car on me. From the moment I drove it off the lot it has had problems. First the engine light and seat belt light came on and stayed on. Took it back and they gave me a loaner car. When I went back to pick it up after it was "fixed", it wouldn't even start , so RWH took it to a Ford dealership where it stayed for about a week. The Ford dealership replaced a battery and some sort of vacuum line which was covered by RWH. It set idle for a couple of days and wouldn't start until the third try so I don't know what is wrong with it now. I know used cars come under the "buyer beware" but reputable dealers like RWH should have to back their products more. It's not like I paid them 500 bucks at a "buy here, pay here" lot. $7625.00 is a big chuck of change for me.Very satisfied
by holtpowell on 12/15/2009I recently bought a new Honda Pilot from Rusty Wallace Honda on Callahan Drive in Knoxville. The main person I dealt with was Will Witucki. He was very professional and straightforward. The negotiation took place over several days and he… gave me his cell number so that I could talk to him anytime. He was very responsive and worked with me in a fair way to arrive at a final price on the model we wanted that had to be obtained from another dealer. The vehicle was very well prepared for delivery and Will's explanation of features was helpful. I highly recommend him and the dealership to anyone.Very Unhappy
by sophia6 on 08/03/2009We recently were trying to buy a new car with the dealer on Calhoun Drive. We previously had bought one car there and referred two people-which both people had purchased cars because we were so happy with our experience there. However,… this time it was entirely different. We did exactly the same thing we did last time to purchase a vehicle. Our contact was an associate named Will and whenver we contacted him, he was always off. So we test drove the vehicle without him. Then , when we decided to purchase the vehicle, he still was not at work on another day so we had to wait until he contacted us. When he did, we advised him on what we could pay and what we wanted. He searched for a car and said he could not find the one we wanted, but he had one on the showroom floor that we could buy at a higher cost. My husband offered to split the cost since we were not planning to spend more money. They refused, he and the sales manager and told us to pick up our $500 deposit. We went to another dealer and found exactly what we wanted without all the problems and attitude of the sales people. I hope someone else will not have the problems we had.Happy with Rusty Wallace Honda
by love_my_honda on 05/06/2011updated 08/05/2025I have purchased several Honda vehicles from Rusty Wallace Honda (CRV, Element, Ridgeline and Odyssey). My wife and two daughters enjoyed the experience as we were not pressured and the prices were low (competitive). Big plus, they are… close to our home and the service department has been excellent.sales person review
by cdani on 03/13/2014updated 08/05/2025My 2003 Honda accord was destroyed in a car accident. Travis H. went above and beyond being a salesman to assist me in finding a replacement car. The service he provided was exceptional. The whole dealership is to be commended on service.Best Carbuying experience ever
by knoxhancock on 03/04/2014updated 08/05/2025My sales consultant, Tyler B. gave us great service with no pressure. He was patient and caring to us in helping us find that peefect family car. Everyone at Rusty Wallace Honda gave us the greatest level of hospitality. I would recommend… them to anyone looking for a great car buying experience.Terrible Experience
by cmos1218 on 04/05/2014updated 08/05/2025Be carefully when you make payment. They will not tell you extra item details included. For example, when we made payment, the financial manager Tony P. showed me a brochure of a so-called "ECP" and several options to purchase. Do NOT be… fooled by any these kind of insurance, care, protection, etc. He did not tell you you have the right to not buy at all and you do not have the right to cancel at all. If you bought any of them, you found it's really a cheating .... They will not tell you ANY service or warranty you bought from this dealer will NOT NOT REFUND. When we found the problem and contacted them, their response, especially that guy above is very rude. We will never come back to them. We contacted HONDA USA, and HONDA told me they accepted refund portion of the services. Then you know what, they are lying to HONDA USA. They did not refund at all. This is the most terrible purchase experience I ever had in the US since I came here. We would rather spend more on some other dealers. I know someone will argue with me, I have experienced their rudeness for half of a year, I have not and will not use any of their service even though I have been charged around $1800 extra, I do not want to say any more.Not impressed
by yags on 07/29/2013updated 08/05/2025I used email system to find the best price for my new CR-V. Rusty Wallace Honda was definitely not interested in making a deal with me. One email with a quote and not a response to my counter offer. Someone else who took me seriously over… email got my attention and business.Salesman and manager are honest
by crappycorolla on 11/23/2011updated 08/05/2025I believe they did the best possible deal they could for me. I had been at the dealership before but chose to buy a new Mazda then. I wish I had got a Fit then. My dealings with Mazda where bad. This dealership seemed very honest a few… years ago and my daughter went to it to have part of a used car painted and was impressed by them. They went out of town (200 miles) to get the exact color and car I wanted and at a better price than I expected. They gave me thousands more for my trade in too!These guys and gals are good!
by jimbo_fan on 10/28/2011updated 08/05/2025I have purchased three Hondas (one Ridgeline, two CR-Vs) in the past five years from Rusty Wallace Honda, each from a different salesperson. In every case, my method was the same. I first obtained internet quotations from all three… Knoxville Honda dealerships using the Edmunds.com website. Then with the three quotations and the Edmunds TMV in hand, I negotiated a deal below the TMV with the internet salesperson at Rusty Wallace Honda. For every purchase, the experience was pleasant and enjoyable. I found the sales staff to be low-pressure, honest and informative. For the most recent Honda purchase, I assisted my elderly mother to replace her Subaru Forester that had been totaled in an accident. The Rusty Wallace internet salesperson, Jimbo, discussed our needs using a clear, slow voice for the benefit of my mother. He then suggested that we do two thingsa) consider the Honda CR-V and b) test drive a new Subaru Forester for comparison! He stated, Both are excellent cars, and you must make the choice. Following his suggestion, we visited the Subaru dealership across town and then returned to Rusty Wallace to purchase the CR-V. Particularly commendable was the nearly 60 minute after-sale review of the vehicles features and operation. Jimbo explained and demonstrated each important function of the vehicle and then allowed my mother to practice until she felt comfortable. This teaching method is time consuming, but was clearly effective and tailored to the customers needs. In summary, with the help of Edmunds.com I have consistently found that competitively priced vehicles can be purchased from Rusty Wallace Honda. The dealerships staff includes sales people who have a genuine interest in meeting the needs and desires of their customers. Do your homework with Edmunds.com, and expect your purchasing experience with Rusty Wallace Honda to be enjoyableyou wont be disappointed.
About our dealership
*Locally Owned
*Community Helpers
*Customers First
When you come to us for service, we make sure your Honda receives the attention it deserves – and you Rusty Wallace is a proud member of the Knoxville community. We’ve been working tirelessly to improve the lives of you—our neighbors—for years. Learn more about some of the ways we’ve improved the area over the years.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area