Crown Chrysler Dodge Jeep Ram of Chattanooga
Today closed
Customer Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
Review type:
Another excellent sales experience at Crown CDJR
by Mark on 07/25/2025
I have purchased several vehicles from Crown. Purchased a new 2025 Jeep Grand Cherokee L 4x4 Limited on 7/24/2025. Each time the purchase just gets better. My sales person Jacob Fugate did a really good job in making sure my purchase went… well from finding me the right vehicle to making sure each step of the process went smooth. Always a very good experience in finance department. The General Manager Virgil Edwards always beats my best deals from other Jeep dealers and makes sure I’m completely satisfied. He’s very knowledgeable and just a great guy to work with. He cares about his customers and provides great customer service. This is the CDJR dealership to go to for your best deal and no pressure purchase.
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
318 reviews
Sort by:
Purchasing of a 2018 Dodge Challenger
by Paulworkman44 on 09/04/2018Best purchasing experience I've ever had. Very polite and professional, I would recommend Eddie Bartlett to anyone I know.Service side improved,
by Jcounts1220 on 08/28/2018While I have not been pleased with the flaws in my 2013 Dodge Dart, mostly electronic, the service department was quicker than expected in returning my vehicle. My wife and I were helped by Roy Botts and he was professional and easy to deal… with.All as expected
by wareagle2881 on 08/27/2018I can tell things are starting to change in a positive manner with Chrysler of Chattanooga. The service department made it a priority to work my recall in as soon as possible to ensure i was able to get my daughter to school on time since… there wasnt a loaner available.Awesome Place
by Mike856 on 08/17/2018This is the 3rd vehicle I have purchased from Crown. The salesman Kregg Ware was very frindly and professional. All employees I encountered during my visit were courteous and professional. They were honest about pricing and willing to offer… several options to meet my needed payment. I have zero complaints with Crown so far. They are patient and really want you happy and try hard to make sure you get what you want.Thanks Tim O'Biren, Service Advisor
by Danny33 on 08/17/2018I would like to say thanks to an excellent Service Advisor, Tim O'Brien. I brought my 2014 Jeep Rubicon in for an oil leak that was resolved in an extremely fast manner. Tim kept me informed of the progress of the repairs along with… resolving one additional leak that I was not aware of. Thanks again Tim and keep up the good work!Lagloria Watkins results
by Annw123 on 08/15/2018Tim O'Brein was excellent with assisting me with my device from Dodge. I hope he continues to make your team great. Thanks Tim!!Crown is great!
by Mokaz27 on 08/09/2018Joshua Walker in the service department took care of my jeep patriot and was great! He made sure i left happy! My car drives like new again and the price was definitely lower than id expected from a dealership! Great service I will be back!Eddie Bartlett is excellent in sales
by Jeepreview on 08/08/2018Eddie does an excellent job in sales. He is kind and easy to work with. He has attention to detail and helps with the other departments who are less than cooperative. I cant say buying there was an easy process but Eddie made it better. I… highly recommend him.Recall service
by jda3305 on 07/29/2018I took my 2014 RAM 1500 crew cab to Crown Chrysler in Chattanooga, TN, for a recall service and received excellent service and attention. I was assisted by Robert Franklin of the service department and he explained all that needed to be… done and he also told me that there was a second recall notice that they would take care of. Crown Chrysler is an excellent dealership and employees like Mr. Franklin are an important part of that excellence.Terry Robey
by Shane1225 on 07/27/2018Terry did a great job. This our second Jeep purchased and both sold by Terry. We did have a person who was not friendly sitting at desk. My wife asked for Terry specifically and he was short saying with my wife after her description.… His demeanor changed once we we we're sitting at table in negotiations. Terry, however, duper nice ant pushy.Cometic issue
by HunterDenton on 07/27/2018My 2014 Grand Cherokee had a cosmetic issue with the dash. Roy Botts and Lathan Biggs were exceptional in resolving my issue in a timely and professional manner. I would recommend this dealership and service center for any jeep needs.They stand by their product! Sales AND Service review.
by mcchattanooga on 07/23/2018I bought an 06 Subaru Outback with high miles. There were a few cosmetic issues with the car, but it was apparently in very good shape. Shortly after purchase I took the car to the Subaru dealer and discovered that the previous owner had… rejected the opportunity to replace head gaskets and power steering pump and some other expensive items that needed to be done, leaving this as the responsibility of the next owner. Probably no way that Crown could have known this without removing the engine from the car and when I brought it to their attention, they immediately brought the car back in to evaluate it, gave me a nice replacement car for my use and proceeded to do all of the work that needed to be done and they even found a couple of other things and did those things also. At the end of the entire transaction, Crown definitely did not get the best end of the deal, but they stood by their product and made sure that I was not immediately left with thousands of dollars of things that needed to be done. This is one of the risks that dealerships run into when dealing in the used car market, so those guys definitely don't always make money. My son loves the Subaru, it runs great and we appreciate how they stood by the product. I will return to Crown in the future!Warranty work
by Roger318 on 07/21/2018I brought my 2014 Ram in for an exhaust leak. Tim O'Brien was my service guy and promptly got me started on the fix. He also advised me of future things that would need to be addressed. He kept me updated on what was happening. After it was… done he came with paperwork and got me on my way. I appreciate his work and his friendly attitude.Best service ever!!
by Tequela on 07/21/2018Our car salesman Brandon Herrera was amazing!! He made sure we understand exactly what was going on every step of the way! He made sure that we got the car we wanted all the way down to our must have features Im proud to say Im happy with… my purchase!Purchase of new Ram 1500 Laramie fro Kregg Ware
by Michielleg on 06/13/2018From the moment we met our salesman, Kregg Ware, we felt like family. Kregg showed us many trucks and got to know our likes and dislikes.. when he said I found the perfect truck for you... WOW, he was so right... we fell in love! We went… home to think and showed up two days later, as he was off the next day and only wanted to deal with him. Kregg walked us through each step and had us driving out in our new Laramie in 2 hours! Ill always deal with Kregg from this day on, kudos Crown for a GREAT salesman!Dodge Grand Caravan
by MelissaMark on 06/08/2018Great experience! We were happy to be Noahs first sale! He did a great job!expensive air filter
by sneaker4 on 06/07/2018The service at crown Chrysler was very good and Tim O'Brien was very courteous and helpful. However another service advisor who helped me (don't know his name)told me I needed to replace the air filter in my truck and the cost would be… about $40 so I agreed to have it replaced. When I paid the bill the cost of the filter was $79.I think that when a price is quoted it should at least be close but not almost double the quote. IBest car buying experience from Augusta to Chattanooga.
by bconner11 on 06/05/2018After visiting dealerships in Augusta,Atlanta and even Winder GA. We had the best experience at Crown Chrysler Dodge Jeep. Andrew Madron helped us each step of the way. He responded to my internet inquiry returned all of my phone calls… quickly.crown of chat sales review
by hamelung on 06/05/2018Noah was really friendly and knew a lot of product knowledge, would recommend him for anyone who is looking to buy a vehicle without the pressure and lack customer service that can be found elsewhereFirst Service
by Ronaldg9256 on 06/02/2018Brought my car into Crown for the first service. Sheila Shannon was my service advisor. Took my car in as soon as I got there. Sheila kept me up to date with everything being done to my car.Thank you Mrs. Sheila!
by JeepRenegade16 on 06/03/2018I cannot express how thankful I am to Mrs. Sheila at the service center. She got my warranty to cover my broken relay fan that had gone out. She was full of information and kept me up to date with what was going on with my Renegade. She was… courteous and very friendly. I did not buy my Jeep from Crown Chrysler, but I will always go there first for any car issues, thanks to Mrs. Sheila.
About our dealership