Customer Reviews of Harper Jeep Ram
Review type:
Great staff
by Kristi on 05/22/2025The staff is always friendly at Harper. I’ve been going their for years and I highly recommend themIn and Out
by Who Say Dat on 05/19/2025Quick courteous and completed.Thanks for the 5 star review. We hope to see you again at Harper Jeep Ram Chrysler Dodge!
Smooth as silk
by Ken R on 05/08/2025I had an issue with my cruise control. Set up a service call online. Arrived at the appointed time and they diagnosed and found the problem. The part had to be ordered so when I returned I waited in the lobby while they installed it.… Problem solved. I'm pleased with the service.Ken, we're glad to hear that our team at Harper Jeep Ram Chrysler Dodge was able to resolve your cruise control issue efficiently. Thank you for trusting us with your vehicle's service needs!
Great service
by Jim on 05/10/2025Went in for oil change and they also performed a vehicle inspection. Visit went well and they sent me the inspection report and went over it with me after I had a chance to read it. A couple of issues were flagged but I chose not to have… them done at this time, as I felt the cost was too high and I will get a couple other quotes and compare costs.Jim, we're glad to hear your visit went smoothly at Harper Jeep Ram Chrysler Dodge and that our team provided a thorough inspection. If you have any questions or need further assistance in the future, feel free to reach out!
Good but…
by Jeep owner on 05/02/2025Their service was good and the people are friendly. I wish the email i got told me the exact building to drive to get my oil changed. I go to pull in and there was another customer waiting almost in front of the service garage door. He was… standing holding an umbrella. I parked outside and walked into to tell him i wanted to pull in. After i pulled into garage the attendant told me that i was scheduled to go to the express garage. I check the email i got after i called and made the appointment. There was nothing telling me which exact building to go to but the address of the dealership.Amazing Service Department
by Lee on 04/22/2025Even for a easy service, tire rotation and oil change this team makes you feel important and valued. Always easy to set appointments and fast service.Lee, we're delighted to hear that our team at Harper Jeep Ram Chrysler Dodge made your service experience smooth and valued. Thank you for sharing this feedback!
Great service
by Lee on 04/15/2025Very friendly staff. Always professional.Lee, your kind review warms our hearts! Thank you from the Harper Jeep Ram Chrysler Dodge Team.
Recall Repair
by D B Mabrey on 04/15/2025The actual repair was very good. It took several calls to get an appointment. Evidently the parts were not available until well after the recall was issued by Chrysler. When they were available, dealers only got a few. Once I got an… appointment they made sure that the parts were assigned to me so they wouldn't be used for someone else's car. The repair took longer than I'd expected. However, the people at Harper are very professional and very friendly. They do good work.Kelly knows her tires!
by Robin Sue on 04/10/2025I came in for an oil change and my coupon was honored. I also needed new tires. Kelly was personable and very knowledgeable. She pointed out details that I hadn't considered. She made sure I got quality and the best price.Robin Sue, we're delighted to hear that Kelly provided you with such knowledgeable and attentive service at Harper Jeep Ram Chrysler Dodge. Thank you for sharing your experience, and we hope to see you again soon!
Smoke’n in my jeep
by Adalberto Anguiano on 04/08/2025After waiting two hours for my oil change, I could smell cigarette smoke in my new jeep. 6 hours later my jeep still smells!Services
by James Lawhorn on 04/01/2025Great, knowledgeable service members. Making the service appointment was easy and quick. Service was fast with minimal wait. Harper has a great team!James, we're delighted to hear that our team at Harper Jeep Ram Chrysler Dodge provided you with efficient and knowledgeable service. Thanks for the positive feedback!
Best Service In Town
by Amy on 02/27/2024The service department goes about and beyond each and every time! Thanks to each of you for always providing excellent service!Amy, it's great to know our service department here at Harper Jeep Ram Chrysler Dodge consistently exceeds your expectations! We appreciate the shout-out and look forward to serving you again. Take care!
Excellent Service
by CW on 02/01/2024Knowledgeable, professional, and timely. Thank you for doing what you said you would do!We appreciate your business and your review! Thanks from the Harper Jeep Ram Chrysler Dodge Team!
Quick oil change
by Jimmy Gibson on 08/25/2023Took my 2023 Challenger R/T in for an oil change. Madeline made the process extremely easy. I was in and out in less than 20 minutes! Also she helped me out with an issue I had where I bought the car from a different dealership and… corrected the problem for me!! Awesome job and highly recommend Harper for your service needs!!Jimmy, it's great to know Madeline made your oil change quick and hassle-free at Harper Jeep Ram Chrysler Dodge. We're here for all of your service needs! Thanks for the recommendation!
Service with a smile
by Jerry Wurms on 08/11/2023Took my Jeep Gladiator in for service. Everyone there were very friendly and accommodating. In the past, other dealerships I went to attempted to sell me various services I did not need. Harper dealership is a no pressure organization and… only suggested replacing the air filter at the next scheduled service.Jerry, we're glad to know you had a positive experience with our service team at Harper Jeep Ram Chrysler Dodge. We pride ourselves on being transparent and pressure-free. Thanks for trusting us with your Jeep Gladiator!
Quality, professional warranty work.
by Bruce on 05/31/2023I had purchased the Harper Jeep extended warranty for my 2020 Rubicon JL when I bought it from Harper Jeep in 11/2019 and was extremely pleased with the overall purchase experience. I recently had to bring her in for warranty work(broken DS… visor). I was given an appointment and parts were on hand, repaired same day and garage door opener now works great. The staff kept me updated on the repair and I received my Jeep back within the time estimated. I am very pleased with the service after sale that Harper Jeep of Alcoa of Tn provides and highly recommend them for sales and service needs. BruceThank you for sharing your experience with us, Bruce! We're pleased to hear that you had a great service after the sale experience with our team here at Harper Jeep Ram Chrysler Dodge in Alcoa, TN. It's wonderful to know that we were able to assist you quickly and efficiently with your extended warranty for your 2020 Rubicon. Drive safe, and have a great day!
Recall and Service
by RJ on 10/11/2019I brought in my 2014 Jeep Patriot I just bought in for a few recalls and to see if they can fix a broken head rest. They were great and Dray also told me about a second recall I didn’t know about. They were able to get all the work and I… wasn’t charged a ton for the work that wasn’t a recall. They kept me up to date the whole time while I waited for the work and were very friendly. Also helped me find the parts website where I can order more vanity stuff when I really get into that “Jeep Life”. Thanks a ton and I’ll be buying my next vehicle with you later on.Disappointing service experience
by SandyInMaryville on 08/03/2019On Saturday, July 27, my husband and I stopped in to the Harper Jeep service department in Alcoa to make an appointment for recall and warranty work on our Wrangler and Grand Cherokee. After confirmation of the recall on the Wrangler and… inspection of the Grand Cherokee for the warranty work, an appointment was made for Saturday August 3 at 10:00 AM with a young woman service consultant. We were told the parts for the Wrangler (a passenger airbag) were in stock, and the parts for the Grand Cherokee (carbon fiber trim) would be ordered, and we would be contacted if there were any problems, otherwise we should just come back on August 3 at 10 am to get the work done. We received no contact, so we were there at 10 am on August 3. After around an hour waiting, we were told they had none of the parts, including the airbag that we were told they had a week before. We pointed out to the service consultant on duty this day, a young man, that it was our understanding that the parts would be there, and that we were expected. He assured us he would take care of the problem. To his credit, we received a call when we got home, giving us the information concerning what was being done to order the necessary parts. We had 2 bad experiences when this dealer was Rice Dodge. We were hoping the new owners were going to be better. This has been a disappointing experience. It is our sincere hope that the follow up to this problem is completed to our satisfaction.
We are proud to have the most knowledgeable and honest staff in the nation. When dealing with our team you will receive what has been described as the "easiest car buying experience in the South." Tom & Shannon Harper, the owners of the dealership, are involved daily in ensuring your satisfaction. You can e-mail our owner and receive a personal response, shannonharper@harperdealerships.com
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- After Hours Drop-Off
Kristi, thank you for recommending the Harper Jeep Ram Chrysler Dodge team! It is our pleasure to assist you with your service needs.
by Harper Jeep Ram Chrysler Dodge on 05/23/2025