Marchant Chevrolet
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Customer Reviews of Marchant Chevrolet
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Write a review: Service
5 service reviews
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Great service
by AudreyH on 12/04/2024updated 12/11/2024Helped me complete rebate papers, Gave me quote, got car in and out as promised. Was earlier than promised. Great staff.excellent help
by Nancybutle on 04/12/2017updated 04/25/2017Nancy was very courteous and professional. She is always ready and willing to make whatever is not correct - CORRECT. I would highly recommend that my friends come and talk to her about servicing their vehiclesHD
by bogart6 on 04/13/2017Friendly and knowledgeable personnel. Very trustworthy service department. This speaks well for the dealership. I live a fair distance from this dealership, but like the way they are concerned about customer satisfaction.Certified Used 2016 Chevy Malibu Limited LT
by lisawood on 11/15/2016I wouldn't go anywhere else for sales or service!! Zero pressure and they work with you if you need to go to service!! I feel like family when I am there!! Everyone knows me! This is the 4th car we have bought from them!! Love this car so… much!!Never deal with Nancy in the Service Department
by unhappy91 on 12/31/2013updated 06/04/2025Our truck was vandalized, and per our insurance, was towed to Marchant. We were told the party was very rare (there was only one in the whole country and it was in Kentucky) and it would take 6 days to get it. What? But okay it has to be… fixed. We were in the process of moving to Texas, and I had a job interview and a doctor appointment scheduled on Monday, but since the truck would not be ready until Wednesday, rescheduled. Had the electric scheduled to be turned off, but got an extension. We would wait. On the morning that the truck was promised, we took our loaner truck and got a trailer, packed the house up, ready to take off as soon as the repair was done. about 3 pm I suggested my husband call and see when the truck would be done. He was then told that the part would not be available until the 27th....another week! When were they planning on telling us this change in plans? I'm sitting in a house that someone else is moving into in a few days, with everything packed in a uhaul with no electricity, and obviously this was okay. Bottom line we moved with a borrowed truck. Christmas eve in the afternoon we get a perky phone call saying our truck was 90% done and when would we be in to pick it up? We had told you we were moving to Texas, and you expect us in 20 minutes? So we took Christmas Day and drove back to SC, and turned around and drove our truck back to Texas. VERY expensive trip. And unnecessary if we had been told what we could expect to begin with. The truck is fixed, runs. I have no issue with the repair person who fixed it. But dealing with 'customer service' was a joke. A very bad joke. Never deal with Nancy if you can avoid it. And even if you have to pay more for towing, if you can take your vehicle to another dealership for repairs, I strongly urge you to do it!Looking at this review, and the sales reviews, I wonder why they are only accessible here, and not on the actual Marchant site, which is where people would look for "testimonials". On that site are 4 raving reviews of the dealership, but there is no way to post on that site. Who is going to look here? I posted here, since I needed to let someone know about our horrible experience. But no one else will see it, or the sales reviews. Sad that this company gives customers the chance to review the dealership, but only where few will look
About our dealership
Thank you for your wonderful review! We're thrilled to hear that our team at Marchant Chevrolet provided you with excellent service, from completing your rebate papers to getting your car in and out ahead of schedule. We appreciate your kind words about our staff and look forward to serving you again in the future! Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208
by Marchant Chevrolet on 12/11/2024