Customer Reviews of Myrtle Beach Chevrolet
Review type:
2024 Chevrolet Traverse
by DavidG1993 on 08/07/2024updated 08/16/2024Andrew was very helpful in helping us find our brand new chevy! We went in not knowing what our options were and he made the entire process very easy and understanding. We had a trade in that we were offered considerably less at other… dealerships and we are thankful for the offer we accepted from chevy. Darrell also helped so much with getting us the best rate that fit our budget. All in all it was the best car buying experience I've ever experienced. I will most definitely be back for my next car purchase!Move on
by bonnano on 08/05/2016Service Great...sales not so much.Thank you for sharing your comments. We are sorry to hear that your experience with our sales team has not left you completely satisfied. Our top priority is to always make sure our customers are receiving the absolute best service they deserve. We are taking your issue seriously, and wish to speak with you further. Please contact Scott Urban at 843-450-4696 at your earliest convenience. We appreciate your business, and look forward to speaking with you soon.
Confusing but polite
by Bluehair on 07/07/2016Received a quote from Costco/Affinity Grp. 2 yrs ago for Tahoe on phone. Went to pay and sales manager said price didn't include doc fee. Called Affinity and received better equipped car for less than quote incl. doc. This year got… quote from Edmunds for CT6 @ $52,456 incl. doc. Offered $51,500. Received e-mail frm salesman saying invoice was $52,500 and no counter offer. Pleasant people but find their sales group inept.Thank you for your feedback. It is unfortunate to hear your recent experience with our sales department has not left you completely satisfied. Our sales team takes great pride in being courteous and professional, as well as providing a completely transparent experience. We are taking this matter seriously, and would like to speak with you further. Please contact Scott Urban to discuss this in more detail at 843-450-4696. We look forward to speaking with you soon, and hope you have a great day.
Agree with buyer's post. MB Chevy is cramped for sales and service.Still operating in the 70's in sales and the facility itself
Very Disappointed
by CrumbTraverse on 10/13/2015Our salesman did a fabulous job of selling us the car, however I feel like I was taken advantage of. We just bought a brand new 2016 Chevy Traverse and there is a small scratch on the back next to the lift gate handle. We noticed it right… away and we were told no problem it would get taken care of right away. I expressed we were very busy and I would rather leave the car at the dealership and not have to do the back and forth until the car was fixed. The salesman talked me into driving it home so I did. I received a call the next day to bring it in and it would be fixed. Well we took it back to get it fixed and then went to pick it up on a Thursday when they said it was all set, only to realize the same scratch was there and now instead of it being a light white color it was black and very noticeable. I was told they outsourced the job and the guys response was I was supposed to make it disappear from 20 ft away not completely remove it. At this point I'm completely shocked that I was told this information and to have been told it will be taken care of when in fact its still there. We bought the car on Oct 6th and it is now Oct 13th and we finally have a scheduled appointment in the actual body shop for Nov 16th, 2015. So I have a brand new car that I have to drive for a month and a half with a very noticeable scratch on it and to be quite frank they don't care. I spoke with the general manager to express my utter disappointment and his response was he didn't know anything about it but he could schedule the maintenance so it got taken care of. How does the general manager not know what is going on at his own dealership and not know the staff there is out sourcing jobs on brand new cars. I am baffled by all this and will never use this dealership again, nor would I recommend it to friends, family, or even a general person off the street. I will drive an hour away to another Chevy dealership before I would use this dealership again.I sincerely apologize for any inconvenience these issues may have caused you. We take our feedback very seriously as we are always striving to improve our services. I assure you that we have made some changes since this time and would like the opportunity to earn your trust. Please feel free to call me anytime at 843-448-3105- ext 234.
going the extra mile
by everskeptical on 10/25/2014We needed to turn in a 2011 chevy lease. We were very impressed with the 2014 Impala because of the safety fetchers , but it was priced out of our budget. Our sales person, John Gambone, did the usual by showing us several models and… colors. Then the good part began to roll our way! Yes, we can get the color we wanted already on the lot and with the cluster of driver safety options. No penalty for wear and tear, and best of all, a refund! John searched out all of the incentives which I already knew about, plus some more such as " credit union" membership. The total came in under our expected lease payments!! We exchanged keys and drove away. Happy as ducks. The warning options have already averted several mishaps caused by other drivers. John called to ask how we were enjoying our new car. Our answer was a resounding, Yes we are.We just wanted to thank you for choosing Myrtle Beach Chevrolet Cadillac when it came to buying your vehicle. We are happy that you chose us and are proud that you are now part of our family. Our goal is to make your ownership experience with us the best. If you have any questions or concerns please feel free to contact us anytime. We appreciate your business and look forward to working with you again soon.
Chevrolet Equinox
Chevrolet Silverado 1500
Chevrolet Colorado
Myrtle Beach Chevrolet Cadillac has been proudly serving Myrtle Beach, SC for over 25 years. Since 1989, we have been delivering new and used Chevrolet and Cadillac options to Conway, Georgetown, and Florence, SC. Shop our sought-after inventory of cars, trucks, and SUVs. Happy to assist, our knowledgeable sales consultants will be by your side from initial vehicle exploration to eventual trade-in and everything in between. At Myrtle Beach Chevrolet Cadillac, we have worked hard to earn our positive reputation. As we aim to satisfy the needs of Myrtle Beach drivers, our Chevrolet professionals build long-lasting relationships with each customer who walks through our doors at 1785 Highway 501. Our dealership sells more because we do more, and that’s a fact we stand behind. We look forward to introducing you to our full lineup of Chevrolet and Cadillac models in South Carolina at Myrtle Beach Chevrolet Cadillac.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're happy you found our staff to be so supportive during your experience here at Myrtle Beach Chevrolet-Cadillac. Thank you again for choosing Myrtle Beach Chevrolet-Cadillac and we hope to see you again.
by Sonia Irwing on 08/18/2024