Customer Reviews of Jim Hudson Toyota
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4 service reviews
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by Mike on 06/03/2024Gave a 1000 deposit to secure a vehicle and asked for it back to which they agreed. 3 weeks later still no refund on deposit despite calling twice. Bad follow through!They absolutely are a great dealership
by Pate C on 11/03/2022I’ve been a customer here for a while. Always treated with respect and courtesy no matter who I encounter. Several weeks ago an honest accident was caused by service to my vehicle. Immediately I was assured the JHT would get it… absolutely right. Through the several week process that was absolutely the case. Fil the store manager, Tom the salesman, Mr Hartgraves the service manager and many other professionals in various departments that I can’t remember names of all pitched in and made the situation more than right! I’m thankful for this dealership and forever a customer. Pate C.Terrible Service Center
by BryanT on 07/10/2019updated 07/18/2019I have taken my vehicle to Jim Hudson Toyota multiple times for service in the past few years. Almost every time I have done that, I have had to return to the dealership to have some repair finished, because it wasn't done or finished… correctly. This is very inconvenient, and it takes up a great deal of my personal time. Most recently, I had to replace a my cooling fan, which broke and punctured my radiator as well. Because one of the radiator hose clamps was not sealed properly by the technician, my vehicle's cooling system was compromised, which in turn caused my engine's head gasket to fail due to the engine running hot. Upon returning to the dealership, to have them fix the issue that they caused, which helped to escalate the head gasket failure, I was told that I would have to pay for their incompetence. The dealership has continued to insist that there was once a recall on the head gasket for my vehicle, and they insist that I pay for their mistake from the original repair. While I understand that some parts of a vehicle can be on recall due to a risk of potential failure, that does not always happen with every recalled part. Furthermore, I do not believe that I should have to pay for something that broke on my vehicle as a direct result of their incompetence, especially when there was nothing wrong with my engine when I took it to them in the first place. In addition to this, I was also told that I would be issued a rental car/truck to drive back and forth to work while my vehicle was being repaired, however this has never happened, and they have had my truck for about two months. Furthermore, I would also like to add that the managers of this dealership are very difficult to get in touch with if you have any issues that need to be addressed with them in particularly. And they also consistently fail to follow up with you if they say they will do so at any given time. In conclusion, I do not recommend using the service department at Jim Hudson Toyota, because the repairs may not get done accurately, and you will find that you have to keep returning for issues that were caused by them. They will also try to have you pay for repairs to your vehicle that should be covered by them. As a result of what is going on with my particular vehicle, I am beginning to seek legal counsel to potentially resolve the issue that I have with the dealership, and if I am unable to do so, I will most certainly never do business with JHT ever again!Great Service.
by icannotbelieve on 08/07/2010A+ Service every time! I get my car serviced regularly every 5,000miles at JHT. They give me a promise time when the car will be complete and have never been late. They have never sold me anything that i didn't really need, and If i did… they would actually show me and tell me why. Which i personally like. Also the techinicans/service advisors are very kind, every time I had a question they were more then happy to thuroughly inform me until i could understand. I have nothing but good things to say about this toyota dealership. Thanks fellas!
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About our dealership
Here at Jim Hudson Toyota near Columbia, our mission is to deliver an unparalleled car buying experience. Our friendly and experienced team is here to help make it as easy as possible for you to get behind the wheel of the new or used vehicle you’ve been searching for. Customer service and satisfaction is our top priority and because of this, our car dealership is a multi-time winner of the Toyota President’s Award, an honor we take very seriously. Along with becoming your go to local car dealer, we also have a strong belief in giving back to the Irmo area community and we’re proud to work with and support many local charity organizations.
What sets us apart
Jim Hudson Toyota is a J.D. Power 2024 Dealer of Excellence for the Customer Sales Experience
Amenities
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- Television
Languages Spoken (2)
- English
- Spanish