AutoNation Subaru Hilton Head
Customer Reviews of AutoNation Subaru Hilton Head
Review type:
Warranty items
by Bruce Carrington on 05/07/2025Brandon in Service got me in and out to my loaner vehicle quickly. Two minor warranty items were corrected in one day.Routine Maintenance
by Tim McGowan on 03/26/2025AutoNation Subaru is fantastic. They took me in a little early, kept me informed on work done and had the friendliest staff. I left with a fully maintained car and a car wash on top of it. I HIGHLY recommend them!Hi Tim, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Quality service
by Scott Curley on 01/24/2024Service Department very professional and communicative.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I highly recommend this dealership.
by Kathleen Eyet on 11/16/2023Charles Francis and his team are the best! Wait time less than an hour, car serviced, reasonable cost, car washed and vacuumed, comfortable waiting area. What more could a girl ask for. Thank you.Hi Kathleen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Needed oil change
by Bryan on 07/06/2023Stopped on way done to Georgia needed oil change they got me in with no appointment and out in about an hour.Hello Bryan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Outback
by Barbara on 02/01/2023The service was excellent, everyone was friendly and courteous and kept me updated on my service.Hello Barbara, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service at its best
by Victoria on 01/25/2023My first service appointment was made at the time I purchased my new vehicle. Service rep came outside and greeted me when I pulled up to the dealership service area. It took exactly as much time as I was told it would and cost exactly what… I was told it would cost. All around wonderful service.Hi Victoria, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
30,000 mile check up. Oil change and tire rotation
by Karenhabrams on 01/15/2023Great service. And very friendly and knowledgeable staff. Exceptional experienceHi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!
AutoNation service
by NY-wiki on 01/13/2023I recommend the service department of the AutoNation Subaru Hilton Head dealership in Hardeevile, SC. I recently took my Subaru Outback for the 24,000 mile service for a cost comparable to that of other local car shops (cost further… lowered by a $20 coupon). I also had them look at the rear date that had stopped working. It turned out to be a faulty battery, which had been causing other intermittent problems too. Due to a class lawsuit & great help from Charles, I got a new battery for no cost. Waiting was not a problem in their comfortable, spacious waiting room, well equipped with assorted snacks, water, soda, coffee, magazines, & TV.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Service for my Outback 90K
by Bronze Baby on 01/13/2023I was pleased with Charles Francis, the service advisor; however, the price I was quoted for the service when I made the reservation was $449.95. I was charged $492.72 due to an increase in charges, he said. Then, there was a misc. charge… of $65 for "customer pay shop charge for repair order". What??? I called Charles the next day after I looked at the invoice closer and asked him to explain those charges. I really didn't think his explanation was valid. I had a $100 cpn from their website and think these higher charges were put in to compensate. At this point, I can't only say I maybe recommend this dealership service.We appreciate you taking the time to leave us this feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (843) 962-9813. We hope to hear from you. Take care!
Service for Valve defect
by Wallace on 01/11/2023Had to be towed to the dealership from I95 in South Carolina. Friendly service manager who keptedHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Prompt and Courteous Service
by GreyLegacy on 01/11/2023I made an appointment to have my '18 Legacy serviced with an oil change and tire rotation. The service managers were friendly and efficient, and the car was returned shiny clean.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Battery issue
by QuinFort on 01/09/2023Needed a new battery. Service got me in quickly.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Battery for car was almost $500.00. I checked a few auto parts stores in the area, markup based on my research was 100%. Seems a bit high from my perspective.
2 Subaru owner
by 2 Subarus on 01/09/2023Great follow up to remind me. Great selection of tires to replace worn out original ones. The coupon also made the price more than reasonable.Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Scyler Best Service Advisor!!!
by LovemySubaru on 01/09/2023Awesome team! In and out faster than it takes me to get dressed! Extremely helpful with all of my questions, and the waiting area was very comfortable and accommodating, GOOD Coffee ☕ 👌Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
New tires
by Christina on 01/05/2023I had a nail in one of my tires leading to a slow leak...all four tires needed to be replaced as they were well worn. It was the Friday before Christmas. Spencer went out of his way to make sure he could get them all delivered that… afternoon and installed them as well.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Scheduled Service
by Jerry D on 12/28/2022Charles greeted and said service would be about 2 hours and 25 minutes. I sat in there comfortable lounge and read my book and had coffee, Charles came and said that techs made good time in 1 hour and 30 minutes.Hi Jerry, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Prompt on time service
by Jim12570 on 12/16/2022Had an oil change and new tires installed. They inspected the car for issues and cleaned the car interior and exterior car was ready when promised.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Marvelous
by Karl J on 10/26/2022Responsive. Timely, Professional. Charles Francis did an AWESOME job in getting my other insurance company payment arranged.Hello Karl! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient, honest, quick!
by KATHY THOMAS on 10/05/2022Charles in the service department will have your car in and out with expert care.Hi Kathy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
All service warning lights!!
by Mike D on 09/28/2022I had an issue with my battery and had all the service warning lights come on! Spoke with Charles and he worked me in to test the problem!! They performed diagnostic testing and found a few codes had been set. They recalibrated the… system to clear the codes and has worked out well!! Great customer service on my issue and have always been great on my regular service calls or priority car needs!!Hi Mike, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Bruce, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Niki Abney on 05/08/2025