Century BMW
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Customer Reviews of Century BMW
Review type:
Used BMW purchase
by TonyRRandall on 05/20/2025
I have never had such a smooth and pleasant experience in purchasing my car. The staff at Century BMW treated me as if I were buying a brand new car. They were all friendly and helpful. I would highly recommend them for anyone looking to… purchase a BMW.
114 reviews
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Door Latch Issues
by john496 on 12/25/2010updated 06/12/2025Significant safety issue with the door latches continues to be ignored by the service division - labeled normal wear and tear. A door not latching or staying closed during operation is unheard of and a signficant safety hazard waiting to… happen.Excellent car buying experience
by bmwowner3 on 10/18/2012updated 06/12/2025We recently bought a used BMW from Century BMW seen in Autotrader. Our salesman,Bob W., was wonderful and his customer service and follow up the best. We bought our car site unseen and it was everything he promised and more. When we picked… up our car it was detailed, full of gas and everything that was promised. Bob had taken many calls and questions from us prior to our purchasing. He answered every question and inquiry promptly. When we arrived at dealership, the red carpet was rolled out and we felt as if we were purchasing the most expensive car in their showroom. The general manager also greeted us and we were shown around their beautiful showroom.It was the best car buying experience we have ever had. We will be recommending the drive to Greenville to all our friends and will buy our next BMW from Century BMW. It was worth the 3 hour drive.Great buying experience
by mklare on 03/09/2013updated 06/12/2025We had a great experience working with Jana C at Century BMW. She knows BMW's products very well and was a pleasure to work with. Jana was able to help us build the exact car we wanted with the options we cared about. The Spartanburg plant… came through with the vehicle in record time as well (10 days from order to delivery!) All in all, this was an amazingly great car buying experience. Jana played a large part in how good it was. We will go back the next time we need a car. Highly recommended!Recall means extra visits
by projectnurse on 06/24/2012updated 06/12/2025Our 2009 135i would not run smoothly. We took the car to this dealership to have it diagnosed. They had the car for an entire day and when we returned they said it was "possibly fixed". Within a few weeks the same problem returned. We… almost didn't make it to the dealership as the car was running so poorly. This time they said they need to keep the car for a "couple days" to "diagnose the problem". When we complained they said that there was a "factory recall" on the fuel pump and it should have been changed the first time we visited them. They did not apologize just said that they needed to keep the car for a couple of days. We live over 50 miles from this dealership so making the trip back home was not going to happen as they would not give us a loaner. After much discussion they decided to fix the car that day and they took us to the mall by shuttle. We are not shoppers so this was not really a good option but it was that or sitting in the dealership all day. Additionally, when we returned the car at the end of our lease we were charged $600 for new tires. There was only 12,000 miles on the car and it needed new tires! this means that if you keep a car for a 3 year lease and drive it the allotted miles you will have to replace the tires 3 times during the lease! Not a good value when in our case about 200 miles were put on the car just taking it in for issues that should have never occurred. Also, the only person at this dealership who could accept the car did not return our calls and we had to work around her schedule. We are done with BMW!FIRST COMFORTABLE EXPERIENCE AT BUYING A USED VEHICLE
by musicman1949 on 04/27/2013updated 06/12/2025I felt a sense of true representation of the auto I bought - both in condition of the car and in a good price. They research the surrounding area of 250 mile radius to determine averages of year, mechanical condition, miles driven, accident… and service records, number of previous owners and their locations, and asking prices. This appears to be the best scientific way of judging a car's desireability of ownership. This approach gave me confidence that I was making the best choice. I also used the same analysis with the use of various "auto trading" services for verification. I was allowed "my own good time" in inspecting the vehicle, test driving, and asking questions about it's condition and history. No rushing, no pressure salesmanship, no impatience, always courteous with a "customer comes first" attitude. Also, I'm certain that I received a good deal up front without annoying "price negotiations". I will definitely put this dealer first choice in any future auto buying. Lastly, but not least, I would like to thank my salesman, Greg, for his very kind and professional help. LarryNot the place to find the best value.
by 4BMWOwner on 12/30/2012updated 06/12/2025I bought one X5 and leased one 550i from this dealership. They play hard ball on price. I tried to buy the 550i at the end of the lease for the market value -- they refused. I ended up buying a nearly identical vehicle (except for having… 4K more miles) for about $11K under the price that Century offered. Bob W. is an excellent sales agent. He knows the product and is very professional; however, his management is leading him to provide pricing that is far above what is available in Charlotte or Asheville. If you do not mind paying a premium for the "Century" brand, this is your dealer. If you are willing to drive to Charlotte to Hendrick you can save thousands of dollars and deal with equally professional sales personnel. Enjoy driving the ultimate driving machine!unneeded repairs made
by hnothappy on 11/28/2011updated 06/12/2025I took my car in for an oil change and also complained that the gas mileage was down substantially. Service person agreed to make diagnostics and call me for additional repair. When he called the dealership had already changed the spark… plugs even before diagnostics. Diagnostics proved that an air line had a break in it. I complained to service manager and he just seemed to shrug his shoulders and maintained that plugs needed to be changed regardless. The plugs were approximately 20,000 short of the recommended change schedule.Awful
by doc_r on 04/16/2014updated 06/12/2025They are unresponsive and very disrespectful. (It's not just one employee, so apparently it's cultural.) I can't see how they've received good reviews from others.Customer Service
by billydeyoung on 04/19/2014updated 06/12/2025I purchased a used 2002 Lincoln LS from Century BMW and had unforeseen issues with the car two weeks after purchase. Tommy K was very helpful in making me feel appreciated as a customer as working with me to find a mutually beneficial… solution.Mr. Deyoung, I would first like to apologize for your inconvenience and hope we find something to remedy this situation. Please remember we do a thorough check on each Pre-Owned vehicle sold at Century BMW. After our check you took the vehicle to your own mechanic for a thorough check and it passed with flying colors, so you decided to purchase. The last thing that we want is an upset customer so please give us the opportunity to make this situation better for you and your family.
About our dealership
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 05/21/2025