Century BMW
Today 9:00 AM - 7:00 PM
Customer Reviews of Century BMW
Review type:
Competitive
by Kh863852 on 08/04/2025
Better stock and offers than other dealerships in the SE had. Great staff.
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The following reviews are more than two years old. They are not included in the overall rating.
43 reviews
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Great Service
by mayysuen on 06/30/2016My experience with Pat Lennox at Century BMW was effortless and professional. He was knowledgeable, accommodating and easy to work with. I never once felt pressured in making my decision to purchase my new vehicle. Highly recommend!!Dissatisfied Customer
by Bad_Business01 on 06/27/2016When I first went to the dealership, I bought a 2005 745 LI. The car was just coming in so I had to wait for two weeks before I could even get the car. They said that they were going to run checks on the car and clean it up. Took 2… weeks. When they finally met me with my car, I drove the car for two days and it wouldn't start. They sent a tow truck to pick it up from my home and gave me something else to drive. That took two more weeks. Then I got my car back and the car started smoking and making noises like it didn't want to start. So they took the car back for repair. By that time I'm completely upset with the way the car is running. I called many many times to speak to the store manager and he would never speak to me. Finally I contact someone who was share owner of the business for assistance. She had someone call me back within the hour. They told me to come back they had a 2006 750 LI with less miles waiting for me. Well I went back and bought that vehicle which they charged me more money for and bumped up my payments. This car ran good for about a few months and then all the problems started. I still have this car and it has never ran right since I purchased it. I wish I could go back in time, and never bought the car from this company. It's very sad how they take advantage of people and mislead us when we are spending our hard earned money on these vehicle. The least they could do is give me my money's worth. Well, in conclusion, I would never recommend anyone to buy a vehicle from this company. The cars are LEMONS!!!!! I'm a dissatisfied customer completely!!!!!Courteous & Competent
by TP40BMW on 06/24/2016After the dealership got its telephone system back on-line in the morning, it was smooth sailing from start to finish in getting my BMW's needs resolved. I was very pleased with the results and the charge was much less than I had… anticipated!First Time BMW Owner Service Experience with Century BMW
by mrjpk1080 on 06/17/2016I recently had my car serviced at Century BMW for a windshield replacement. I purchased my first BMW a few weeks ago and have been loving it so far. While driving on 85, a dump truck merged on the highway. I kept my distance, but it was too… late. An inch rock bullet hit the windshield and cracked it. Thankfully, in SC glass replacement is free. I will admit, I am fairly particular about my car. I def. had some anxiety going into this replacement as I knew there was a lot that could potential get damaged with this kind of an install. After setting up my appointment with Jim, I dropped the car of and was promised it the next day. Not only was I impressed that they could overnight the parts and have it ready the next day, but it would cost absolutely nothing. I kept my fingers crossed that everything would be fine, and waited until the call the next day to pick up the car. Upon arrival, everything looked perfect! All window moldings where installed correctly and seated properly, they wiped down the glass, no scratches or scuffs, literally perfect. I have come away very impressed with the Service side of Century BMW. Jim was extremely nice and promptly texted me with updates which was a nice gesture. They couldn't have done a better job and I came away completely satisfied. Thank you!Great Service
by jamesER on 06/17/2016I know that the cost is higher at the dealership, but you get highly trained technicians, first class service and the record support for these high tech cars is important.Amazing Customer Service
by aliaylmer on 05/28/2016I always find car buying a long stressful experience. Century BMW went above and beyond any of my expectations. They were informative with out making me feel pressured to purchase. I worked with Nathan Wilson sales advisor and love my new… BMW. The best decision I have made.10,000 miles service
by rfreeman1948 on 05/27/2016car was not vacuumed,radio blasting when got in it.water running off it.seat out of wack.drove and hour for yhis services.Bait and switch
by jcollins26 on 05/18/2016Horrible experience. Service department quoted a 1 year extended warranty for our 2013 X5 (bought new at Century) that would cover oil and filter service on 4/28. My wife returned to pick up car and was told the 1 year was not available.… She tried to contact me about 2 year warranty but I was unavailable. Instead of allowing her time to decide she was pressured into paying a $727.83 bill that Century will not apply to the cost of the 2 year warranty. You can't treat customers like dirt. We will never use Century again. The GM was made aware of the situation and offered my some credit for tires. We buy tires from a locally owned tire store business that is fair and reasonable.Fast work
by Monthoneuki on 05/09/2016Wasn't expecting it to be done that fast! Jim is one of the best service advisors.Car Service Due Check
by BampinIV on 05/06/2016Experience was great . Car was finished in timely mannor with no issues and the outside was cleaned !Awesome Service Staff
by M6_Driver on 04/18/2016Jonathan Shaffer was very knowledgable and a pleasure to work with.Purchase of M235i Convertible
by 3xBlackBMW on 04/11/2016The dealer posts the MSRP and the sale price of its cars on its website. Its sale prices are very competitive. This makes it very easy and stress-free to make a purchase. The dealer also was able to arrange for me to have the car I was… interested in trading appraised at one of its Charlotte network dealers (close to my home) so I knew ahead of time what they would offer. I got a good price for the new car and a reasonable trade-in price. Additionally, I wanted the wheels swapped from another, similar car - which they did at no charge (while a Charlotte dealer wanted me to pay for the wheel swap). And, they changed the grilles and threw in a set of all-weather floor mats.The most professional I've seen.
by BillVX3 on 04/07/2016Consistently excellent response from the entire team.BMW X5
by UpstateFCP1 on 04/05/2016Excellent service from Century BMW. The loaner car made the process much easier. Service advisor, Jonathan, did a great job at keeping me informed.Great Service
by theswb57 on 04/01/2016honest, dependable, professional and a clean, comfortable waiting areaPoor customer service
by fahrvergnueg3 on 02/15/2016Waiting almost 8 month for getting the refund for a canceled warranty, after making several personal and phone request about this problem is for this kind of dealer ship unacceptable. Even talking to management made no difference and I… never received any appology or acknowledgment. The trust in this business is gone.Expensive undependable SUV, multiple leaks
by unhappyBMWguy on 02/08/2016Car was repaired for oil leak in December. Warranty had expired in October. 28K miles. Dealer provided warranty coverage by exception. Leak stopped for 60 days. Leak started again. Turbocharger is leaking and needs replaced. Dealer to cover… 95% of over $5500 cost. Process will take 4 or more days. No loaner offered. Not exactly what you would expect for a luxury premium branded car. I bought what I thought was peace of mind. It was a mistake. Caveat emptor. Let the buyer beware. Cost per mile of ownership if traded, over $1. Cost of keeping it, worry. Tough choices.We are sorry to hear about your vehicle troubles and would love the opportunity to speak with you directly. At your earliest convenience, please reach out to our General Manager Chad Domonoske at 864-234-6437. We appreciate you patience through this process and look forward to addressing your concerns properly. Hope to hear from you soon.
Service
by smassey2 on 12/27/2015I had just purchased a 2013 BMW as my graduation. I don't know anthing about cars but the place I purchased it had a 3 day return policy. I took the car to Century BMW the next day which was a Saturday. I had no appointment. They told me… they would work me in with maybe a 2 hour wait time. I didn't wait but a hour or so before my car was ready. Which was great considering the number of people waiting and the estimated time I was given. I definitely would be back for all my service needs.RFT tire change
by fahrvergnueg3 on 08/15/2015Had a nail in a brand new BMW RFT and service told me that it can't be repaired, need to buy a new tire for $400. Took the damaged tire to an Bridgstone tire dealer and they repaired it for $ 40, after I spend 10 times that at BMW. Bought a… new car for almost $50k and got a poor choice to spend more money. Trust is gone with that service departmentdisappointed and confused
by ancienttao on 02/25/2015Needless to say that I was looking for a new car to replace my current one. So we did an internet search and found that this dealer had one that essentially matched our requirements. However, when we got there the next day, we were told… that the particular car we looked at was already "SOLD", and wanted us to look at other cars ... this could potentially happen if we waited a few days in between, but that's not the case here. Ok, this could happen, small probability, but could, so I will give it some benefit of doubt. Then what happened next is just confusing. There was 3 people trying to "follow up" with me via emails and phone calls, until I made an appointment with one of them via email and got confirmation about the appointment. When I showed up at the dealership though, the sales person had no idea that I was coming that morning, and the car was not ready etc etc?. What's even more confusing is that I saw my name on their bulletin board for an appointment time that is entirely different than the one we reserved.Buyer beware!
by dizpatchr on 11/04/2014I flew down from New York to South Carolina on January 17,2014 to purchase a used vehicle from this dealership. I sat down to do the finance paperwork with Jim M and was sold a BMW road hazard tire & wheel protection warranty for $1289/5… Year/Unlimited mileage which is listed on my bill of sale which I am currently paying for. I was driving to work on the morning of October 6th 2014 and my tire light comes on and I pull over and notice I got a flat tire due to a nail. I called a tow truck and got the vehicle towed to my local BMW ($185 out of pocket charge). I get inside the dealership and the service rep asked how I would like to pay. I tell him I have a BMW road hazard tire & wheel protection warranty. The tech checks his system and says he doesnt see anything on file and I should contact the dealership I bought the car from. I called and talked to Rodney and explained my situation and he told me to to pay for the tire and the service and the dealership would reinburse me ($573.91 out of pocket charge). I dont know why my warranty that I paid for is not active. Rodney then fedex me a different warranty that he wanted me to sign that was not unlimited mileage no towing coverage, non bmw warranty basically not what I paid for. I contacted Sonic motor group to see if they can do anything about the situation and Vicky contact the manager who called me the same day I contacted Sonic. He appologized for the mixup and promised to call me the next day. Its been two weeks and I havnt heard anything from the manager who promised to call me back. I lost a day of work and weeks of frustration trying to get my money for the towing and the tire/replacement costs. Emails/phone calls and nobody can help me. Whats going to happen if got forbid I get another flat tire? please think of other options before going to this dealership. The lack of communication and unprofessionalism that I recieved I wouldnt want anyone else to experience thatMr. Juice I would like to apologize for the bad experience you had at our dealership. I would like to add a few comments to your review. We did send a check to your house via FedEx for the replacement tire but the check was never cashed. We followed up with a phone call and issued another check ASAP. I admit, our business manager made a mistake by enrolling you in the wrong insurance policy but we corrected our mistake and got an exception to get you the coverage you needed. The last thing we want is a customer to have a bad experience at Century BMW. So, once again I apologize for making this mistake. Thank you your feedback and I hope this helps. Sincerely, Tommy Kuranoff
About our dealership
Hi there, we are extremely disappointed to learn that your needs were not met with the adequate and prompt attention we pride ourselves on. We would appreciate the opportunity to learn more about this situation and work with you on a resolution. Please contact Chad Domonoske, General Manager, at 864-234-6437.
by dlr_custserv on 02/17/2016