Faulkner Buick GMC
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Customer Reviews of Faulkner Buick GMC
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GMC Denali purchase
by Jim Toner on 12/01/2024
updated 12/09/2024
Adam the salesman was awesome! He was a gentleman. The whole team made us feel like family. I don't no how they get there people but they all where great. This will be my dealership here on our. Thanks Adam and team Faulkner.
Jim Toner
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The following reviews are more than two years old. They are not included in the overall rating.
79 reviews
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2015 GMC Acadia
by Sandra111 on 08/26/2015Staff is very friendly, nice and sincere. I didn't feel pressured at all. They make me feel very comfortable to call with questions/issues.Great Experience Overall Life isn't always perfect!
by MarjLynn on 08/05/2015updated 08/14/2015our Buick was delivered to Faulkner with a faulty OnStar Module. The staff in sales & service did everything in their power to get the problem diagnosed and rectified just as quickly as possible. We are now driving our 2015 Buick LaCrosse… with OnStar and we are very very happy. Sorry there was a problem with the factory installed module but so happy the Faulkner group found the problem got it replaced in a timely fashion & got us our new car in perfect condition.Fantastic
by Claire57 on 07/22/2015I was surprised by Leslie, who checked me in, and Joel who performed the maintenance on my Encore. Wonderful people! I also called this morning to purchase a roof rack, although there was none in stock, the gentlemen in Parts had one in… less than two hours. It is being installed as I write thisMr. Green
by BenjaminBabs on 07/10/2015The sales people are very friendly and the lady who works in finance I can't remember her name right now but she is the bomb. (she knows her financing stuff). :)First service at Faulkner GMC West Chester, PA
by gchunt on 06/26/2015Jack Platt was professional, courteous, concerned and professional. Great job by the Faulkner Team. Will definitely continue to take my Terrain to them for service.Faulker...for sure again!
by gowen1206 on 06/09/2015updated 06/22/2015Excellent sales representative! Listened to my wife and to what she needed. After signing, our sales representative demonstrated patience as he instructed both my wife and me on OnStar and all of the Buick Encore's sophisticated electronic… controls. Great Job!!Thank You!
by Keshanak on 06/08/2015updated 06/22/2015Best car buying experience of my life!!! The sales rep, Nick, knew everything about the car and exactly what I would like after talking to me for a few minutes. I'll mostly likely return in a couple of years when I'm ready to upgrade to the… Regal or Lacrosse. I really love my car, its so perfect for me.Great car buying experience!
by Gmapps on 06/03/2015updated 06/11/2015Great customer service and sales support. I live in Middletown, DE and Faulkner was able to arrange for me to pick up some " I owe you" items for my 2015 GMC Acadia from a GMC dealership that is closer to Middletown.Customer Experience with Faulkner of West Chester
by jwebster14 on 05/28/2015updated 06/08/2015My service representative was a pleasure to work with and was quite patient with all of my questions. He took my concerns seriously and demonstrated excellent customer service.Excellant Buick Service
by Amishman on 05/17/2015updated 06/04/2015In for PA state inspections and oil change. Did not have an appointment but I was taken in quickly. Service writer looked at my records and recommended a little longer on oil change as the mileage was low. Appreciate him making… recommendations to save me money. They know I'll be back.good, but get details on financing before signing
by jj19335 on 05/05/2015updated 05/16/2015Overall the expereince was a good one, for a car buying experience. However I did feel like the financing was not open about the percentage rate I would be getting on my loan. I was not actually informed of the percentage rate until I… asked at the time of signing. Had I known earlier what the rate would be, I would have looked to finance on my own for a better rate.Excellent Customer Service
by Paul_Marsh on 05/04/2015It was a pleasure working with Bryant. This is the second car that we have purchased from Bryant and we will continue to work with him in the future.GM Service Plus team at Faulkner
by PontiacChief on 04/16/2015updated 04/29/2015Just down right incredible service,..... You can see that these incredible management and service people have been working on being " The Very Best " for quite some time.Prepare to get it stuck to you if you buy used anything from this company
by Ford0867 on 04/17/2015I purchased a used 2004 Lincoln Aviator, they reassured me multiple times how their top notch mechanics looked it over....I took it to a shop to find over $6000 in repairs needed. These are huge safety issues. Buy nothing used from these… guys, they take your money and could care less about you after the fact!2015 Acadia
by Ricciref on 04/03/2015Lauren greeted us at the door and could not have been more accommodating. She was very professional and courteous and worked with us until we were satisfied. John, the sales manager, was also very easy to work with. Our new car is… awesome! Pete and LorriPurchased a 2015 Buick Regal premium 2 package with white diamond tricoat.
by m1a3r5c7ybr on 03/19/2015updated 03/28/2015I was very pleased as to how easy it was to do business with your dealership and working with your salesman Chris Canavin. I would certainly recommend any of my friends to check with you first before buying a new car.oil change
by PaulTBuick on 03/16/2015updated 03/28/2015Everything was ok other than my bill. I thought my service plan covered my oil changes as i have everything covered with multiple service plans. Outside of that it was smooth, quick and efficient.A great experience!
by Terrence50 on 03/12/2015updated 03/20/2015Daniella did a great job in helping me find a car. Brett was excellent in the delivery and helping me get oriented. Couldn't ask for more.A Dip in the Road
by Driver_C on 03/18/2015Chris Johenning worked with my insurance company to file my report. I just drove into service department after my accident and they took care of me immediately, even without an appointment. They provided me with a ride back home and gave… me frequent progress reports. Whenever I called, there was someone to answer my questions. I only wish the potholes (that caused the damage in the first place) were repaired as quickly.Excellant sales and service and a great no haggle experience!
by BradleyBo on 03/05/2015updated 03/15/2015Tony was able to find the exact car and work out the best possible pricing. He did a great job to accommodate us and found exactly what we were looking for.Truck fix
by Ericdavis on 03/05/2015updated 03/15/2015I called with the problem and they said bring it right over. They called me as soon as they found the problem and said they needed to order the parts and it would be fixed the following day. They even gave me a loner car. My truck was ready… the next afternoon.
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About our dealership
I am concerned by your review and would love the opportunity to address it for you. We want each customer to be completely satisfied upon visiting us and the impression that you received from our dealership was unacceptable. If there is anything that we can do to help address the situation, please don't hesitate to contact us directly.
by faulknerwc on 04/20/2015