Faulkner Buick GMC
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Customer Reviews of Faulkner Buick GMC
Review type:
GMC Denali purchase
by Jim Toner on 12/01/2024
updated 12/09/2024
Adam the salesman was awesome! He was a gentleman. The whole team made us feel like family. I don't no how they get there people but they all where great. This will be my dealership here on our. Thanks Adam and team Faulkner.
Jim Toner
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Service
by AJPSERVICE on 07/07/2025The service team were able to get me in and out in a timely manner. I had purchased a new truck from Faulkner a couple of weeks ago and there was an item they needed to install.Not Honest
by Robert G on 04/28/2025Approximately two years ago, we purchased a 2017 Ford Escape from your dealership. During the purchasing process, I observed certain issues with the vehicle, specifically gaps in the passenger rear door and loose interior plastic at the… bottom. When I brought these concerns to the attention of the sales representative, I was assured the vehicle had not been in an accident. Despite visible issues, the salesperson adamantly denied any accident history, even attributing the car's trade-in origin to a family member of the sales manager or another employee. Trusting the dealership’s integrity, we moved forward with the purchase. The door issue was initially repaired but recurred within weeks, requiring excessive force to open due to the same interior plastic catching. When we contacted the dealership, John Simonelli, the General Manager, offered to inspect the vehicle and address the issue in your body shop. Given our distance from the dealership—an hour to an hour and a half away—this was a significant inconvenience. However, we trusted the dealership's word and refrained from pursuing the matter further at that time. Subsequently, a local mechanic confirmed the vehicle had likely been in an accident, citing signs such as "orange peel" on the paint. Despite this, we opted to keep the vehicle until recently, when we attempted to trade it in. The inspecting dealership confirmed the passenger-side door had clearly been involved in an accident, a finding that not only validated our earlier concerns but also could also diminished the vehicle's trade-in value. At this point, we were advised to contact Faulkner regarding the vehicle’s undisclosed accident history. I reached out to Mr. Simonelli and, while he promptly returned my call, his tone and level of professionalism were disappointing. When we reiterated our concerns and the impact of the undisclosed accident on the vehicle’s trade-in value, he appeared dismissive. He referenced a possible KBB value in excellent shape of around 8100 or so and that if the dealership I was working with was offering me $8,300 to take it. The new dealership WAS NOT OFFERING ME THAT, they said that would be the value in Excellent shape. Mr. Simonelli misunderstood what I said, or I did not articulate it well enough. I clearly stated our expectation that Faulkner Buick GMC West Chester, INC. take responsibility by repurchasing the vehicle and covering the outstanding balance, given the deceptive information provided at the time of sale. Despite my explanation, Mr. Simonelli diverted the discussion to irrelevant matters, such as the age of the purchaser. When I inquired about the relevance of this, he responded with some junk about well if they are minor... What does that have to do with anything !!! He then dismissed our request entirely, stating that the dealership would not take any action. When I mentioned that we would pursue legal avenues, his previously unprofessional demeanor further deteriorated, and he responded in an argumentative manner. Almost to the point of I bet you won't do that. I made it very clear that this is going to cost far more in legal fees for you as opposed to doing the right thing. As the conversation became increasingly contentious, I felt it necessary to end the discussion. We intend to pursue this matter further, including sharing our experience publicly and legally until a resolution is reached. Consumers place trust in longstanding dealerships like Faulkner Buick GMC West Chester, INC. to conduct business transparently and ethically, and this situation reflects a breach of that trust in my opinion. We hope for an amicable resolution to this matter.Excellent customer service
by Craig Davis on 04/21/2025Fast and efficient service from Faulkner’s friendly staffGMC Denali purchase
by Jim Toner on 12/01/2024updated 12/09/2024Adam the salesman was awesome! He was a gentleman. The whole team made us feel like family. I don't no how they get there people but they all where great. This will be my dealership here on our. Thanks Adam and team Faulkner. Jim Toner
The following reviews are more than two years old. They are not included in the overall rating.
79 reviews
GMC Terrain maintenence
by Rotorcraft_Dan on 04/13/2017updated 04/24/2017The dealership always lets me know in advance of the work they need to do. They keep track of periodic maintenance recommendations.Very good buying experience
by Billy88 on 11/24/2016We've had a very good experience with Faulkner Buick GMC dealership in West Chester, PA so far. Both sales guys, Tony and John, are really helpful and friendly. We test drove a new 2016 Buick Encore SUV and bought it quickly because we like… the car and this dealership.Sales Experience
by champ17 on 03/02/2016Our family is has purchased many cars from the Faulkner dealership over the years and have been quite please until the past few years. John Brown was hands down the best sales person that dealer ship had. God rest his soul. Since then… the sales team has fallen off considerably. They do not call back, show no interest in helping the customer get the best deal possible, think they are above customers with their comments and snickers when asked questions. They simply do not care about the customer and if you are a woman look out. Needless to say we will not be purchasing any cars from this dealer ship any longer. We have found a new GMC dealership that is accommodating and very customer friendly.KathleenHurf
by KathleenHurf on 12/24/2015updated 01/12/2016Anthony was a huge help! I am a single mom going through a nasty divorce process. The last thing I needed was my truck to have yet another 1300 dollar repair need. I decided to see if I could buy something instead of fixing my 15 year… old GMC Truck that had 265,000 miles on it. I loved that truck. It was the truck that we brought our children home from the hospital in when they were born. My son was born in Ohio. We purchased the vehicle in 2001 in Iowa. The truck has been everywhere with us as a family. It got me and the children through this divorce for the past three years, but it began to cost us money monthly that as a single mom, I just don't have available. I visited numerous car dealerships and since my credit is bad due to the divorce, I got a lot of raw deals. If it wasn't for the help of Anthony Mazzola from GMC, I would have ended up in a vehicle that I didn't like at a price that wasn't worth it! I am glad to say I am again a continued GMC renter/owner. I enjoyed the quick service and excellent work that Anthony provided. He was professional and personable. He too shared some personal experiences with me about himself which made me feel like I could trust him. I appreciate the guidance. I now drive a leased GMC Arcadia. I plan on buying at some point, but either way, GMC IS THE WAY TO GO. My kids and I see that GMC is a well built reliable vehicle. My children and I have NOTHING from this divorce process, but we feel blessed with a sturdy good looking vehicle that we can count on to get us through our everyday life. Thank you to GMC for making us feel like we had a choice and for making us comfortable with our choice. My children and I will only buy GMC .........Thank you Anthony for helping me and my children!! We are grateful for your outstanding guidance and as far as service you and your group went above and beyond with satisfaction and quick service. It was a pleasure to work with a professional group who cared!!! GMC is awesome!!!Great service
by AnnieMS on 12/23/2015updated 01/09/2016We were greeted promptly. Our salesman Nick Siolek was very knowledgeable, and not at all pushy. We felt very "unrushed" . Nick was able to present several viable options for us after learning of our particular needs, and was very helpful.… We also dealt with the GM Mike who couldn't have been nicer and helpful in every way. A very positive experience. We'll be back for our next purchase.MAINTENCE -- GREAT SERVICE!!
by Ralph66mg on 12/17/2015updated 01/08/2016They REALLY have a Great Operation -- I was greeted nicely by the Service Mgr (Jim K) & taken promptly. The Service Mgr then checked with me half-way done & updated me on progress. He explained options/costs & we then finished up the… job MUCH faster than expected. GREAT EXPERIENCE for a task -- car maintenance -- that I hate worse than going to dentist!Best GMC dealer in the Northeast.
by YoSierra16 on 12/25/2015Brett and John were incredibly understanding, patient and friendly throughout my entire buying experience. Truly the best buying experience I've ever had.Faulkner GMC West Chester - 2016 Terrain
by jdiddy311 on 12/17/2015We dealt with Tyler from Sales and Carl from the finance department and had an amazing experience. I normally hate the process of buying a new car, but they made my wife and I feel like we were dealing with friends. They were very… knowledgeable, listened to our needs and did not pressure us in any way.Service
by Acadia16 on 11/24/2015updated 12/04/2015Brake sensor would not turn off. I dropped car off without an appointment and they fit me in and fixed issue as well as recall issues.GMC Sierra driver seat repair
by GMCdriver2014 on 11/23/2015Always friendly and courteous service. When I scheduled the appointment with Dan he had made arrangements to have a loaner car ready because the repair would take a good portion of the day. When Dan notified me that my truck was ready, I… returned to the dealership, the paperwork was up front and I was ready to go. Dan always takes the time to explain what services were done and what may be needed in the near future. The issue was repaired without a problem. In past visits, Dan has always gone out of his way to determine the vehicle problem and was always able to have it repaired to my satisfaction.Great Experiance with Faulkner Buick
by Jumbo426 on 11/03/2015updated 11/17/2015I am a new member of the Buick team and I am proud to say that. From the moment I walked in I was treated like a king. Nick Siolek , my sales person, was AWESOME. He answered all my questions, he didn't pressure me in anyway and he was… honest all the way thru the process. I will definitely come back to Nick in 2 years when my lease is upWe will be back!
by Allison_S on 10/23/2015updated 11/13/2015I wasn't expecting to have to leave my car for repairs when I came in for my inspection but your Jack made it incredibly easy and even got me a rental so I didn't have to sit for hours with my 9 month old. I will definitely be back.Terrain mom
by Simonabra4 on 09/24/2015updated 11/10/2015Everyone was very nice. I didn't get anyone following me around on the lot. When I was ready to talk, they were available to help.Customer Satisfaction #1
by Greer_Tom on 10/02/2015updated 11/06/2015The entire TEAM from, Mike, John, Ron & Paul understood our situation and went out of their way to accommodate us and deliver what was needed. THANK YOU everyone for all of your expertise and involvement to help us.Thrilled with our new Acadia
by Valerie43 on 08/20/2015updated 10/22/2015Anthony was great! He answered all of our questions perfectly and helped us to make sure we had all of the documents that we needed ready when we arrived! He even helped us out when we needed a front license plate holder for our New York… plates. All in all it was a wonderful experience and we are thrilled with the new car!New 2016 Yukon Denali
by LMN1111 on 10/02/2015Perry Bonifazi handled my new car search with lots of care and attention. He followed up with me and helped me decide what I wanted. Perry was very professional and a pleasure to deal with. Thanks Perry!!! The entire Faulkner Buick GMC… West Chester, PA team was outstanding! Thanks to Maryland, Mike, Brian also!service oil change
by RebeccaHorn on 09/02/2015was told tires 3/32 and rt rear brakes at 2. only 9000 miles on car since purchase and was told by Chris Caravan that they are new tires. asked if these numbers are written done at purchase time . question wasnt answered. the dealer knew 6… quartes of oil was needed for my oil change my coupon only covered 5 I like up front information.
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