INFINITI of West Chester
Customer Reviews of INFINITI of West Chester
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Incredible customer service
by Raul S on 11/12/2021Where do I begin to explain the exceptional customer service that my wife and I had received recently from this Infiniti dealership in West Chester Pennsylvania. This Infiniti dealership by far I would highly recommend to anybody looking to… have a phenomenal experience from start to finish. My wife and l came from Long Island, NY which is a 4 hour drive for a specific vehicle that they had there on there car lot with a wide selection of Infiniti vehicles. From the beginning when we had spoken to the General Sales Manager Mark Cantino over the phone he had made us feel comfortable right from the start. Then Luis Moreno our Sales Consultant that continued to assist us in every way was incredible as well. When we had arrived to the dealership another sales consultant greeted us as soon as we walked in asking if we would like something to drink as we wait as well as a women from the management team greeted us and was getting our paper work ready. This sale team all worked well together and every single staff member was beyond professional there. Paul M. Faralli the Finance Manager helped us through the necessary financial portion of the sale and was very clear with every thing. We had felt they weren’t just there for a sale they were there to help us through the necessary steps on completed our car purchase. Luis Moreno our Sales Consultant had called that following morning to make sure we made it home safe and had asked how our ride was coming back home. This Infiniti dealership also showed that they cared about us as well. The experience was well worth the 4 hour drive. We have dealt with other Infiniti dealerships else where and by far we highly recommend going to this Infiniti location and experiencing phenomenal customer service and Incredible management with exceptional sales team. Thank you all at Infiniti of West Chester for being such an exceptional sales team.Positive Experience
by Patty202 on 09/06/2017This is our third Infiniti purchased at Infiniti of West Chester. I just bought a QX60. Not only do I love the car, the sales experience was very positive. Darrin Hill employed the right mix of availability and space to consider our… options. He has followed up and made himself available for any questions or concerns. Although we won't need another vehicle for some time, I'd definitely make the trip to West Chester.Customer Service from the top...Grateful
by Linda3030 on 04/28/2017The financing of a car ia a new process for me and very confusing. As I was confused and asking many questions the Manager John took over the transaction explaining everything and at the risk of losing the deal agreed that the deal was not… for me. I walked away confident that there are trustworty people in the sales business. GratefulTerrible experience sold me a lemon
by Shane752 on 01/26/2017Bought a 2008 g37s the clutch head gasket and solenoids all went with in 3 months of ownership and they try to claim they knew nothing about it, highly tempted to persue litigation but I don't want someone to loose their job.Bait and switch
by Snake_Oil_101 on 01/03/2017I didn't think I would have to deal with scummy sales tactics at a "higher-end" dealer, but these guys fit the bill. Was told about special deal on a QX80. Drove over an hour to buy. Arrived to over an hour of games with the sales rep… running to the manager who eventually came to tell me, "Oh, those sold like hotcakes, we are all out of that vehicle." Despite the sales person promising they had 3 of them one day prior.Used vehicle purchase
by jshahadi5 on 11/07/2016I recently purchased a vehicle from Infiniti of West Chester and was very pleased with the overall experience. The staff was prompt, friendly, and extremely knowledgeable. I dealt with Darrin Hill throughout the entire process and he was… thorough and continues to follow up with me to this day. The vehicle was a 2011 Range Rover, beautiful inside and out, and purchased as is with no warranty. Less than a month after purchasing the vehicle I encountered a problem and was told to bring the vehicle back and it would be looked at. On the way to the dealership the vehicle let me down and Darrin advised they could offer me a loaner if needed while the repairs were done. Through phone and email I was updated on the status regularly and they were always available if needed and promptly responded, even after hours when the dealership was closed. Even though the vehicle was as is with no warranty, the dealership and Darrin stood behind the purchase and covered the cost of the repair. I received a letter from them shortly after purchase stating that satisfaction is their goal and I can testify to this. The entire process including the facility, staff, loan process, follow up, and standing behind their sales was great and I would definitely recommend them to friends and family interested in purchasing a vehicle, new or used. Thank you for everything that was done to make this a great experience.Excellent Buying Experience
by Frank_Calletta on 08/18/2016From the time we met Darrin our salesman he was extremely knowledgeable and courteous. Once we made the decision to purchase a car, the team members which included, the sales manager and finance representative were extremely competent and… made us feel comfortable with the entire buying experience.Beware
by Robertj291 on 08/11/2016Bought a 1 year old QX50 on 8-6. Rob, the sales guy, was ok. However, the sticker did not reflect prep charge and the usual "etch" charge. I could live with that. I was paying cash, but Paul the fianance guy said he had a special "no… interest" deal and would give free oil changes for life. Said "ok", but checked with Citadel 5 days later. They said this was not true. I sent them a check immediately and paid it off including 10 days worth of interest. Beware of this dealer. We are in our 70's, so I guess we were considered fair game.5th time buyer - Highly recommend them!
by AmyinExton on 08/03/2016Infiniti of West Chester has been a very good dealership in terms of customer service, sales and ongoing maintenance of my cars for the past 12 years. I just purchased my 5th car from them and they were exceptional with ensuring I received… appropriate value for my trade in, the best financing for my situation and the optimal maintenance package for my needs. The sales men were particularly wonderful - following up on my needs even after the purchase. HIGHLY recommend this great dealership!!!Horrible Buying Experience AVOID!
by jubberb on 03/31/2016Went to look at a car that was advertised online. Drove 50 miles to buy the car. When I got there, all of a sudden there was an $850 Dealer Prep Fee on top of the price that was advertised! There was NO MENTION OF THIS FEE IN THE… ON-LINE PRICE! Made a deal contingent upon their service department resurfacing rotors and replacing all brake pads. Then I was told that all cars that are not Certified Owned are sold as-is with no warranty not even 90 days, NOTHING!!!! Fought with the used car manager and bought a 3-year warranty (bought). PUed the car the next day. Detailing on the car was terrible. Took the car into my mechanic for its first oil change and the front rotors were resurfaced and the front brake pads were replaced, BUT THE REARS WERE NOT! Cost me $400 to get that done. This is an Infiniti dealership but I felt like I was buying at a small used car lot from a TYPICAL USED CAR SALESMAN. Only reason I bought the car was it was rare. I would NOT buy from them again nor would I recommend them to anyone else. They just dont care! They lost a customer for life on my deal!Deceptive and Unethical; Go Elsewhere
by pierre_1 on 12/21/2015I went to West Chester Infiniti for a car to replace my car, which had been totaled in an accident. On the night I went in and test-drove the Infiniti I eventually bought: 1) the salesman, Steve C., acknowledged he heard the grinding noise… I heard, and said he would have the mechanics check it out; 2) he didn't show me the engine; 3) when I said I wanted to have my mechanic check out the car, he discouraged me from doing so, saying that W.C. Inifiniti's mechanics had already checked it out, and that any problems would be listed on the sheet he showed me; 4) the salesman said the previous owner had taken immaculate care of the car as if he knew the owner and his habits personally; 5) he said the car would hold good resale value despite its high mileage, and that I could refinance the loan later; 6) John F., the sales manager, personally gave me his card and told me that although the car was not certified, if I found a problem within a short time to let him know and he would "do the right thing" and not let me get stuck with a bad deal. Within 2 weeks of taking possession I discovered, in contrast to the above: 1) the noise was being caused by a damaged catalytic converter, as W.C. Infiniti's mechanics finally confirmed, but they did not fix the problem; 2) the engine is extremely corroded and rusted, and will depress resale value; 3) it is supposedly W.C. Infiniti's policy to encourage prospective buyers to take cars to their own mechanics before purchase--not discourage them, as in fact happened in my case--and there are many problems with my car that their mechanics' report did not show, including: damaged, noisy catalytic converter badly corroded engine broken transmission shifter non-functioning steering-wheel-mounted controls for cruise control and audio system non-functioning clock light steering-wheel bezel which had apparently been touched up to conceal wear 4) the service record does not show the previous service at W.C. Infiniti the saleman had claimed, so he clearly didn't know the owner or his car-care habits; 5) I had difficulty refinancing the (expensive) loan because of the mileage and because the car was already $500 underwater--meaning that with my $2,000 downpayment, the sales price was $2,500 over market value before factoring in its many faults; 6) in partial fulfillment of the sales manager's pledge to keep me from getting stuck with undisclosed defects present at the time of sale, the manager authorized the repair of the transmission shifter, cruise control and audio controls, but the other problems remained unfixed. When I reminded sales manager John F. of the need to complete repairs, including the important replacement of the damaged catalytic converter, he said he would get back to me, and repeated he would "do the right thing," but failed to return my follow up phone calls and email messages. To avoid salesman's misrepresentations, deceptive mechanics' reports, concealment of defects, exorbitant mark-ups, high interest rates, and non-communication after sale, avoid West Chester Infiniti.This dealership is a joke
by bsisman on 11/14/2014It was my first lease, I was naive, inexperienced, and eager to get into my first ever new car. The dealership took advantage of this fact and I ended up in a lease that I have since come to discover is WAY over what anyone else pays. Add… to this the low value they gave me on my trade-in, the lackluster quality of service (I went to Sewell in North Houston once and was blown away by how much better I was treated), and the inability to EVER get in touch with people outside of the service/sales group and you have one very irate customer. The most recent debacle with these guys is that my bill has gone up $70/month (on a lease which should, as far as I am aware, have fixed terms). I can't get a hold of ANYONE to speak to me (one hour on hold with IFS, straight to voicemail with West Houston's finance department, the chat representative through their online support gave me the run around and said "we'll get back to you at some point". Do NOT do business with these people.BUYER BEWARE
by USMC1988 on 07/30/2014After signing final purchase agreement for price of $14000 on a 2005 BMW X5, I took it into Bavarian Specialties for a Pre-Purchase Inspection (PPI). This was agreed upon as condition of agreement before taking final delivery as was the… repair of any found issues. PPI found leaking P/S Coolant Hose and costly sunroof problem. After Infiniti, Bimmerworks, and Otto's BMW all checked out vehicle, I was handed new price of $16150 to cover cost of repairs. This was not agreed upon. I was denied sale of vehicle, even after offering new price of $15000. The vehicle now lists for $16889 on Infiniti's website. I had USAA approved loan with warranty ready to be executed. All this because they want too much money. I hope Joe B knows that his GM is providing very sub par customer service and extorting his clients. This is coming from a disgusted USMC veteran. Better luck to the next customer...Have your guard up
by jsf117 on 02/07/2009In this economy one would think that customer service is at the tops of a car dealers list. Things are so bad that Nissan has gone to the Japanese government for bailout money. This has obviously not trickled down to West Chester Infiniti.… Working through Mark Cantina, I identified a M35 which I thought was an appropriate vehicle for my family. After several visits to the dealer I put 500.00 down to secure the vehicle. Upon taking delivery of the vehicle it appeared that Infiniti of WC did not do what I had asked including fully detailing the car. Upon review of the vehicle there were rust at the passenger rear door, a paint crack in the interior of the driver door, paint bubbles on the rear, where the fender met the corner panel there was paint pealing. At that time I stated what is this? Mark then stated - it is a 3 year old car? I asked Mark directly whether this car was painted -- Not by us? My response - considering that you have Bush autobody just next door, I am suspicious of this vehicle. Net/Net -- I stepped away from the sale of the vehicle that was 2 weeks ago, and I am still waiting for a check to be cut by Kevin for $500.00 (who is the new sales manager -- Ronnie the previous sales manager has been "letgo") WC Infiniti cashed my check without having the sale complete and that was inappropriate. I have called Kevin 5 times now and I will continue to call everyday until I get my money!!!!! In closing have your guard up on this dealership, you can dress things up, serve you coffee in a Starbucks coffee cup, ect but they are still used car dealers completely looking after their own self interests not the customer.Great experience on first leased vehicle
by AscariA10 on 01/14/2013updated 06/04/2025Great all around experience with this dealership. Sean was patient, personable, enthusiastic and knowledgeable. He took his time and did not pressure us. His sales manager, Jake W. followed up (he had been our first contact several months… before). They gave us an awesome deal and delivered the car several hours later.Reseach your what vehicle you want then check with West Chester Infiniti
by rugosports on 03/16/2012updated 06/04/2025Allcar sales professionals take the time to really try to understand how much you want the car that you picked out. Mark Cantino did a great job in trying to work with me.. He knew how much I wanted the car and worked with Management to… try and get me a price that worked for all. As a result, after a series of negoiations I got the car that I wanted. I purschaed a car from West Chester 3 months prior for my son and was back there when I needed to replace my car. As a result as stated 2 vehicles purchased in 3 months. I would certainly reccomend West Chester Infiniti to friends and family. Both buying experiences has been a great , both with the dealership and the car. --------------------------------------------------------------------------------Excellent car buying experience
by melsh1 on 11/02/2011updated 06/04/2025Infiniti of West Chester is by far the best car buying experience I have ever had. I got the most unbelievable deal on a used Subaru Legacy and the whole team I worked with there were very informative throughout the process.Came here from out of state, had a great experience.
by nick1017 on 04/20/2012updated 06/04/2025I'm living out of state and found the car I wanted online. I was skeptical at first because I had to put down a deposit and take a risk with a one way plane ticket to PA. So glad I did! Mark was great, professional and organized. He picked… me up at the airport and bought me a philly cheese steak! At the dealership they were ready for the test drive and even a Starbucks coffee as soon as I got there. I was in a hurry and Mark got me on the road with my new Chevy in about 20 minutes. Such a great experience! Thanks to everyone at Infinity West Chester! When it's time for my next car I will be back!
INFINITI QX60
INFINITI QX80
INFINITI QX50
INFINITI QX55
About our dealership
A lifestyle that comes only with INFINITI, one of the world's most technologically advanced automobiles.INFINITI of West Chester offers a state-of-the-art facility in the Wilmington DE area designed to specifically provide comfort and convenience. We invite you to experience the excitement that comes with test driving any one of the new INFINITI models you will find in our vast collection.Our team of courteous professionals are motivated by not how many cars they sell but by how many customers they satisfy, which they do every day by offering unexpected value with every new INFINITI and a vast selection of pre-owned INFINITI models, plus amenities that you will find only at INFINITI of West Chester.While it's our pleasure to invite you to experience a new level of luxury, we urge you to check out our third party reviews on line where our customers have shared their experience.It's time you made the move to an ownership experience that is truly unrivaled. Visit INFINITI of West Chester
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish