INFINITI of West Chester

It was my first lease, I was naive, inexperienced, and eager to get into my first ever new car. The dealership took advantage of this fact and I ended up in a lease that I have since come to discover is WAY over what anyone else pays. Add to this the low value they gave me on my trade-in, the lackluster quality of service (I went to Sewell in North Houston once and was blown away by how much better I was treated), and the inability to EVER get in touch with people outside of the service/sales group and you have one very irate customer. The most recent debacle with these guys is that my bill has gone up $70/month (on a lease which should, as far as I am aware, have fixed terms). I can't get a hold of ANYONE to speak to me (one hour on hold with IFS, straight to voicemail with West Houston's finance department, the chat representative through their online support gave me the run around and said "we'll get back to you at some point". Do NOT do business with these people.