Today 9:00 AM - 4:00 PM
Customer Reviews of Washington Ford
Review type:
Ford Truck SUV
by Steve V on 07/08/2025
It was easy and everybody was nice
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
132 reviews
Sort by:
Great services and wonderful options
by Jason83180 on 09/11/2015This was my 5th purchase from Washington ford. The 2014 escape we bought is great. My wife loves it. I've never left after a purchase disappointed. Brian Bajorski always does right by me. Great salesmanExcellent sales process
by rharbert9277 on 09/10/2015I enjoyed the low pressure sales approach. Greg provided good information and helped in the selection but never was overbearing and pressuring for a decision.Thank you so much for your wonderful feedback, rharbert9277! We really appreciate your business and hope we can continue to assist you again in the future!
Used Car Buying
by ddragan on 09/06/2015I bought a 2014 Ford Escape Titanium. Paul Sargent was our sales agent. He was very helpful and delivered A-1 service. Also, during the process of buying this vehicle we left and returned a little later to pick up the car. Paul was busy… with another customer and another one of your agents stepped right in to help us finish up the paper work in a timely manner which I thought was very smart customer service. Thank you for making this a pleasant experience.We try to make your experience as simple and convenient as possible for you, ddragan! If there is anything else we can do to assist you, please let us know! Take care, ddragan!
Our wonderful car buying experience!
by Maryjok on 09/02/2015My son was recently in an accident and I needed a reliable vehicle to drive him to his appointnents in. Bob Faust was wonderful! He helped us get a vehicle in our price range without any hassle. Not one minute of our time was wasted. We… also love our 2014 Ford Focus! Keep up the good work!!Excellent service, as promised...
by richm01 on 08/24/2015The service writer and technician and service manager did a great job. AS I live in Macon, GA and had my wife at the Meadows Casino, I couldn't spend a lot of time at the garage. Cuddo's to your staff mentioned above, but one person… deserves a butt chewing. Please understand I take very good care of my F-350 diesel Platinum long bed with an ARE cap. I quit counting after I hit $74,000. on the MSRP (includes cap and customizing). As this is a full cab, I always carry a couple towels on the back seat to protect the black PLATINUM seats. When I picked up my truck in stall 31 I was shocked to see the container of two (2 1/2 gallon) bottles of UREA on my beautiful seats(and not under the towel), and yes, the box was dirty as are my seats NOW! Enough said, you get the message!?
by MerleFord on 08/24/2015Waited an hour for tech to replace a wiper blade. Glad I inquired or it might have taken longerThank you for your honest feedback. We know we can always improve, so we will continue to work hard to be better for all our valued clients. Thank you so much for your business and we look forward to assisting you again down the road!
great service department
by Fj5959 on 08/14/2015Love everyone in the service department. Don Paris all ways treats me good!We really enjoyed reading your review, Fj5959! Thank you so much for your business! Take care!
Throttle Body Repair Should have been a recall
by elmar5159 on 08/13/2015The problen with our car was the throttle body. Luckily my husband was driving the night our car developed this problem. All of a sudden the car lost driving power, luckily we just happened to be on a country rocd and not on a major… road,(Cincinnati) as our son was in his Ford car a few weeks before this happened to us. In our opinion there should be a major recall for all Ford cars, since it coincidently happened to both of us, within a few weeks. We were more that pleased with how our car was taken care at Washington Ford. Thanks, Elsie JoAnn MarracciniServiced appropriately
by Momof21450 on 08/05/2015updated 08/14/2015My car was Finished on time. The Problem was solved. There wasn't charge. I couldn't have asked for much more...except maybe a rental for the day. ;)We're glad everything was done quickly and to your satisfaction, Momof21450! We really appreciate your review and hope to see you again!
Warranty Service
by jgeisler5078 on 08/09/2015Keven Konek is a great service rep who I will continue to recommend. John Geislerjgeisler5078, thanks for taking the time to leave us your review! Please let us know if there is ever anything else we can do to assist you!
Excellent Experience!
by Brant150 on 08/11/2015Kevin and his team provide excellent customer service and a great deal! Barry Duffy was very helpful and Mark Conte did a fantastic job reviewing the financing and optional coverage. I would highly recommend anyone I know to buy their next… car from Washington Ford!We really enjoyed reading your feedback, Brant150! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Nice
by Mgural on 07/27/2015updated 08/06/2015Great job as always. The work was done for even less than the quoted amount.service review
by emilyRN1492 on 07/28/2015updated 08/06/2015Had bad fronted wheel bearing after only 58k miles. Service was able to get me in within a few business days and fixed it under my warranty along with all other recall issues.Thanks for your wonderful review, emilyRN1492! We look forward to your next visit!
Great Service!
by DylanChaney on 08/05/2015The service was great. I emailed about a vehicle, and just within a few minutes of opening for the day, I received an email back. Very friendly and helpful! They gave me their best price first, no games played and I would recommend them to… anyone! Thank you for the great service Shawn!Thank you for your wonderful response to the quality of service our Staff provides, DylanChaney! Here at Washington Ford, we truly value you and your business and we hope to see you again!
Good experience.
by sgt3419 on 08/05/2015My wife and I were there for 6 hours. We bought a 2015 Ford F150. Thats seems a little extreme. We were sitting by oursleves for a long time while waitin gfor our sales associate to return. All in all it was a good experience. I will… certainly recommend Washington Ford to friend and family. Brian Elledge [Phone number removed]sgt3419, congratulations on your 2015 Ford F150! Thank you for coming so far out to come see us for quality service you can trust!
Top Notch Experience
by devonj13 on 08/01/2015Bud Little was our sales rep. He was attentive, accommodating and knowledgeable. We were deciding between a Ford Edge Sport and a Lincoln MKX. He reviewed the benefits extensively of each car and left the decision up to us. Bud didn't… resort to cheap sales tactics to apply pressure; instead he answered our questions honestly and was upfront. The Finance Manager recognized our need to complete the paperwork quickly since our young children were in tow. He was professional and didn't drag out the process by trying to nickel and dime us with extended coverage. The experience was top-rate and I will buy another car there in the future.Thank you for your wonderful comments of your recent experience with us, devonj13! Please let us know if there is ever anything else we can do to assist you!
Great Experience
by Bud_Bender on 07/29/2015It was a flawless experience. Don Paris went above and beyond to make the experience good. I do believe they should wash car after service. This is something that Volvo did all the time. It adds the extra benefit at the end!Review
by joejasek on 07/28/2015Staff very communicating with me about my transmission issue. Very helpful in understanding.joejasek, we really appreciate your business! Thanks again for your review!
Service is good; seem to need more capacity
by BluFusion on 07/28/2015I always have a positive experience when my car is serviced at Washington Ford. The people are friendly and helpful and my car is done on time at a reasonable price. My only issue is that it is sometimes difficult to get an appointment… within a few days of when I call. When I cannot have the service that I need (oil change, inspection, tires, etc.) done within a week of calling, or I need service within a few days, I have gone elsewhere.Great service, long check in
by aslang on 07/25/2015Everything was fine, except I didn't like having to wait 16 minutes to check in with a service provider for an oil change. It seems to me there needs to be a way for quick check ins to be done while Joe blow explains to Kevin what is wrong… with his car. All I needed to say was "Here for my appointment let me know when it's done" and go into the lounge. But, nope I had to wait 16 minutes to say that.Always happy with Ford dealership and work done there.
by silvercargirl on 07/26/2015I always bring my Chrysler 300 to Ford for any and everything I don't have to have done at the Chrysler Garage. We have trusted Kevin Konek since he worked at Budd Baer and we owned Subaru cars. When he went to Ford, we followed him. He is… honest and we trust his judgement on everything he says we need to take care of..'sIf he says we need something done,, we need it done. The work is always done in a timely manner and for a fair price. The only complaint I will talk about is the greasy hand/finger marks on my leather driver armrest and that area. It happens every time and I always let it go. This trip I actually soiled the sleeve of a good sweater on the grease. That could be addressed with the actual mechanics. Thank you. Barb and Austin Johnston
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Express Service
- Collision Repair/Body Shop
Our Staff works hard to go the extra-mile for our valued guests, Jason83180! Please let us know if there is ever anything else we can do for you! Safe travels!
by wash_ford on 09/14/2015