Customer Reviews of Washington Ford
Review type:
Ford Truck SUV
Ford Truck SUV
by Steve V on 07/08/2025It was easy and everybody was niceF150 Lightning
by Matt Wilson on 10/25/2024Washington Ford was very responsive to my online query and then in follow up calls and emails. The transaction of buying a vehicle from them was very smooth and I would go back to Washington Ford for another vehicle.My New Ford Edge
by Ann1705b on 03/16/2024I love my car, it ride so smooth and quiet, Justin is my salesman and he did an outstanding job getting me my car. I will not shp anywhere else but Washington Ford, they know how to treat a customer just right.Hi, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Inspection and oil change tire rotation
by Bill Koch on 09/12/2023Courteous and professionalHi Bill, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Service appointments
by WjJVRS66 on 09/07/2023I was told by the manager/employee that handled my appointment that day that I needed to consider new tires. This was not the case. When I looked at the service receipt it gave the tire tread depth and it said that I need to consider new… tires in the future. Which is what my thought was. Interesting .Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Tail pipe damaged during manifold repair
by Richard A on 08/08/2023They refused to acknowledge they broke a stainless steel pipe exhaust pipe and then charged me +$500 to fix it.Hello Richard, thank you for sharing this recent experience with us. Please contact Mike Reed, Service Manager at mike.reed@washingtonford.com or (724) 223-5105 x237 and we will do our best to make this better. We hope to hear from you soon.
Doing it right
by FrumkinM on 04/20/2023Washington Ford did not have the exact car I wanted in stock but was able to get the truck from another dealer. It was done quickly and easily and delivered in a Flawless manner. Very comfortable.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Washington Ford Inc! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Operations Manager
by Yakopcic on 12/22/2022Service Department is TOP NOTCH - Kevin Konack is very attentive and knowledgeable to my needsHi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Best dealer in the area
by FrankB062 on 12/10/2020Always done on time and correctly. While the temporary waiting area leaves a lot to be desired, I will be a long term customer of Washington Ford even though there are other Ford dealers much closer to me.Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! At Washington Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Gary
by Gary matt on 11/18/2020Always great and quick serviceGary, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!
Disappointed
by Amelia DeWitt on 08/20/2020I have purchased two vehicles at Washington and very please until today! I called and spoke with sale letting them know what I was looking for and that I had a trade. In addition; I told the salesman I was driving from Penn Hills after work… an should arrive by 6:30 pm. When I arrived I walked into the dealership and was greeted by a salesman. After possibly a five minute Conversation I was told this! “I am not going to price a trade for you so you can go somewhere else and I’ll never see you again “! WOW! With a VERY BAD TASTES IN MY MOUTH I WALKED OUT stating you just lost a sale my credit is good and I have a very good income! Within a few minutes I called to complain to the General a Manager and the conversation wasBy much better! All I received is I wasn’t there so I don’t know what was said ! AGAIN WOW! The correct and only response should be , I am sor very sorry can you came back and can we can help get into a new vehicle. My husband then called the asking for the general manager and he has yet to return his call. I wanted ratre this 9 starts but I had to place a start to post!Excelent tire service
by Chill T on 07/30/2018Set up an appointment for new tires and alignment. Everything went smoothly and was out the door within two hours. Price was comparable to others but prefer the garage if possible. Rebates were all taken care of for me which was a big… plus.Thank you for sharing your experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!
Fusion Hybrid Transmission
by chellie112 on 07/19/2018updated 07/27/2018Our transmission went out on our 2013 Fusion Hybrid, while still good on years we drive a lot and were well over the 60,000 miles. Andrea was super helpful and worked with us, the technician and Ford to get it covered under the warranty,… while it took almost 5 weeks I am glad she took all the time to get this covered for us.We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Certified Vehicle Warranty Work
by berrysco on 07/02/2018Identified the issue quickly. When the part was not available provided a loner vehicle for 2 days. Went back with slight rattle and fixed it up on the spot. Very pleased to work with Helen in the office and the mechanic.Hello, thank you for leaving such a great review and high star rating. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!
Ford Focus Transmission
by Old Marine on 07/04/2018Outstanding. Ford has had a problem with focus transmissions. Service rep, Kevin, understood my problem and had it repaired quickly.Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ford f-350
by richardk31 on 06/26/2018Fixed my brand new 2017 Ford F-350 again. This time it’s not leaking. First time not so lucky. Still can’t believe a 60000 dollar truck has this many problems and corporate says well it hasn’t been in the shop long enough. Well once is to… much for a brand new truck of this price. Thanks to Washington ford who went above and beyond that the selling dealer found my do for me. No thanks to corporate for they do as little as expected. Thanks again Washington ford and my service advisor Kevin who as stated went above and beyond.Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
truck service
by Padam412 on 04/16/2018I was really good, they provide excellent service, and more of it is that they were so friendly and kind.Thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Washington Ford for all your vehicle needs! Take care!
Thank You!
by 911cars on 11/14/2017updated 11/27/2017Still going strong...after purchasing our own cars, referring many friends and family, this dealership has never disappointed. Washington Ford is the only place we go for cars and trucks. Thanks for another successful deal!Thank you so much for leaving this wonderful review about our dealership! At Washington Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Squealing/speaking brake
by Kimba123 on 07/19/2016updated 08/03/2016The only complaint we have is we asked the squealing of the brake when the van was inspected and they said nothing was found. It got worse and we had to make a return visit to get it taken care of.We appreciate your feedback. If there is ever anything else we can do for you, please let us know! Take care!
Great people work for Washington Ford
by Michael707 on 07/13/2016updated 08/03/2016The salesman Mike did a great job. The help from dealer manager Brennan was over and above the call to duty for this Army Veteran. I am part of the Ford Family for life.Thanks for the wonderful review of your visit, Michael707! We look forward to seeing you again!
Pleased, satisfied and happy
by Farmkidd on 07/19/2016Everything went as planned , after making an appointment to have the WORKS service package done before our vacation, we noticed that the state safety inspection was due ,,,, washington ford added that to the appointment so it was taKen care… of also with out any delay and we were on our way,, thank youWe appreciate you taking the time to let us know how your experience went. We look forward to serving you again down the road!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Express Service
- Collision Repair/Body Shop
Hello Matt, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 10/29/2024