Customer Reviews of Washington Ford
Review type:
Inspection and oil change tire rotation
by Bill Koch on 09/12/2023Courteous and professionalService appointments
by WjJVRS66 on 09/07/2023I was told by the manager/employee that handled my appointment that day that I needed to consider new tires. This was not the case. When I looked at the service receipt it gave the tire tread depth and it said that I need to consider new… tires in the future. Which is what my thought was. Interesting .Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Tail pipe damaged during manifold repair
by Richard A on 08/08/2023They refused to acknowledge they broke a stainless steel pipe exhaust pipe and then charged me +$500 to fix it.Hello Richard, thank you for sharing this recent experience with us. Please contact Mike Reed, Service Manager at mike.reed@washingtonford.com or (724) 223-5105 x237 and we will do our best to make this better. We hope to hear from you soon.
Operations Manager
by Yakopcic on 12/22/2022Service Department is TOP NOTCH - Kevin Konack is very attentive and knowledgeable to my needsHi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Best dealer in the area
by FrankB062 on 12/10/2020Always done on time and correctly. While the temporary waiting area leaves a lot to be desired, I will be a long term customer of Washington Ford even though there are other Ford dealers much closer to me.Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! At Washington Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Gary
by Gary matt on 11/18/2020Always great and quick serviceGary, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!
Excelent tire service
by Chill T on 07/30/2018Set up an appointment for new tires and alignment. Everything went smoothly and was out the door within two hours. Price was comparable to others but prefer the garage if possible. Rebates were all taken care of for me which was a big… plus.Thank you for sharing your experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!
Fusion Hybrid Transmission
by chellie112 on 07/19/2018updated 07/27/2018Our transmission went out on our 2013 Fusion Hybrid, while still good on years we drive a lot and were well over the 60,000 miles. Andrea was super helpful and worked with us, the technician and Ford to get it covered under the warranty,… while it took almost 5 weeks I am glad she took all the time to get this covered for us.We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Certified Vehicle Warranty Work
by berrysco on 07/02/2018Identified the issue quickly. When the part was not available provided a loner vehicle for 2 days. Went back with slight rattle and fixed it up on the spot. Very pleased to work with Helen in the office and the mechanic.Hello, thank you for leaving such a great review and high star rating. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!
Ford Focus Transmission
by Old Marine on 07/04/2018Outstanding. Ford has had a problem with focus transmissions. Service rep, Kevin, understood my problem and had it repaired quickly.Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ford f-350
by richardk31 on 06/26/2018Fixed my brand new 2017 Ford F-350 again. This time it’s not leaking. First time not so lucky. Still can’t believe a 60000 dollar truck has this many problems and corporate says well it hasn’t been in the shop long enough. Well once is to… much for a brand new truck of this price. Thanks to Washington ford who went above and beyond that the selling dealer found my do for me. No thanks to corporate for they do as little as expected. Thanks again Washington ford and my service advisor Kevin who as stated went above and beyond.Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
truck service
by Padam412 on 04/16/2018I was really good, they provide excellent service, and more of it is that they were so friendly and kind.Thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Washington Ford for all your vehicle needs! Take care!
Squealing/speaking brake
by Kimba123 on 07/19/2016updated 08/03/2016The only complaint we have is we asked the squealing of the brake when the van was inspected and they said nothing was found. It got worse and we had to make a return visit to get it taken care of.We appreciate your feedback. If there is ever anything else we can do for you, please let us know! Take care!
Pleased, satisfied and happy
by Farmkidd on 07/19/2016Everything went as planned , after making an appointment to have the WORKS service package done before our vacation, we noticed that the state safety inspection was due ,,,, washington ford added that to the appointment so it was taKen care… of also with out any delay and we were on our way,, thank youWe appreciate you taking the time to let us know how your experience went. We look forward to serving you again down the road!
Service
by ohbuckeye1975 on 07/12/2016Kevin was very thorough and helpful at check-in and also alerted me to a recall on my vehicle, service was done in the time stated without issue, better service department than my wife's vehicles dealership, Jim Robinson Ford by far.Thank you for the amazing review, ohbuckeye1975! All of us here at Washington Ford truly value your business and hope to see you again soon! Take care!
Excellent customer service!
by Stewart30 on 07/11/2016Once again, Washington Ford exuded customer service at its finest! The staff is friendly and educated us on what services were needed on our Fusion.It is great to hear you get back on the road with confidence because of your trust in our business! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Time is money!
by EricMark43 on 06/30/2016updated 07/08/2016Had an unusual noise in my truck so I sent my Svc Rep, Kevin Konek, an email to see when he could fit me into the schedule. I didn't have to call in and wait to get connected to Kevin. I know how busy he is so I was very happy that he was… able to schedule me based on my available dates that I gave. He sent me an email and I confirmed. Just a few strokes of the keyboard saves me time. I appreciated that service. Kevin also was able to get my truck inspected a month ahead which will save me time in August. Time is money and Kevin saved me plenty of time. Hats off to my service rep and mechanics that fixed my truck! Thanks for listening! Eric MarkThanks for the great review! Safe travels!
Great service, takes a long time to schedule appointment
by Crowes5 on 07/05/2016Totally satisfied with the results, just took a very long time to schedule an appointment. 3+ weeks before the car could be looked at, that's a long time to go without a car.Thank you for the amazing review! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again soon!
Inspection
by sgt3419 on 06/24/2016I have a 2015 Ford F150. I brought it back to Washington Ford for inspection because I didn't get good service in Pittsburgh (At Struman Larkin). The travel is a little far but I guess worth it. although I think that inspection and… emissions should be included with the truck.We're glad you always come back to see us! We appreciate your feedback and hope to see you again!
Routine Oil Change
by Rdos9926 on 06/02/2016updated 06/12/2016Simple oil change, in and out. They took my car in right away and I enjoyed The Price is Right until they were done.Thanks again for choosing Washington Ford! We look forward to your next visit!
Very nice people
by DanaF0318 on 05/18/2016updated 06/01/2016The staff was helpful. The coffee was good. The lady that helped me check in explained the process for next time since I've never had service done there before. Everything worked out well. Everyone I talked to was very nice, polite and… knowledgeable. Very pleasant experience.We're glad you had a great experience with us! Safe travels!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Express Service
- Collision Repair/Body Shop
Hi Bill, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
by Nyla Silvester on 09/13/2023