Mike Kelly Toyota
Customer Reviews of Mike Kelly Toyota
Review type:
Family-like atmosphere
Family-like atmosphere
by Garrett Ellison on 01/16/2024If you're looking for service, sales, or just a welcoming group of individuals, then Mike Kelly Toyota is the right place. Every time I've been there for service on my Tacoma, they've treated me like a part of the family from doing… everything to fix the issue to trying to help me save money. Krista, service department, is a true gem. She's always friendly and helpful. Always smiling, she makes sure each and every detail is seen through. So what are you waiting for, go check out Mike Kelly Toyota and see for yourself!ROSS --MISLEADING AND DECEITFUL
by Sandy M on 02/10/2023I had ordered a Toyota Rav4 XLE premium Hybrid on 10/10/22 realizing that it may take a while to come in. In December Ross told me my car was coming and would cost less--but NEVER mentioned that it was not the package that I had ordered… (which had many safety features that I wanted, especially since I am getting older) After receiving the info on it in Jan. 2023, I knew it was NOT the upgraded package of the car I ordered, so I called Ross--thinking it was a mistake. He told me this car (although lower package) "should beep" when backing too close to something, and encouraged me to "Take a look at it--I think you will like it." Well, the car did not beep--I did not take the car. Then he wanted me to check out another car that was NOT a hybrid. Meanwhile, another car that was due to come in late March 2023 that exactly matched my specifications--was going to another guy ( but was not the color the guy wanted, but he was still going to take it.) I feel strongly that this was the car I had ordered, and I told Ross this. So HOW did this man get ahead of me?? Did he order before 10/10/22?--which I doubted. Ross said "Well, when your car came in, and you looked at it"---I interrupted him and said "THAT WAS NOT MY CAR"--He then said "Well, the car you were allocated"--Then he said he would check on some things and get back to me. I said "You do that." Three days later I went and got my deposit refunded. FOUR MONTHS WASTED!!. Ross tried to shove other cars at me that I did not order. Wondering why I was treated like this. Could it be because I am an older woman and he thought he could pull it off??? Meanwhile I now have placed an order at Spitzer Toyota of Monroeville, Pa. Such a difference in their treatment of me. Coincidentally, I got their referral in another disgruntled Mike Kelly Toyota of Uniontown review. PLEASE--MANAGEMENT--DO NOT GIVE ME YOUR GENERIC REPLY TO CALL YOU TO TALK ABOUT IT.Karla Horanic
by Karla on 01/02/2021updated 01/08/2021I can't even say enough about my experience with Mike Kelly Toyota. Bruce was absolutely amazing and the finance manager was very informative.Karla, thank you so much for taking the time to write this review. We are very happy to hear about your positive experience with Bruce and the team! If you have any further needs, do not hesitate to stop by for a visit. Regards, The Mike Kelly Toyota of Uniontown Team
I would buy a car again.
by Jack on 01/01/2021updated 01/08/2021Kevin was very helpful and nice about all our questions.Thank you so much for the kind review, Jack. We are happy to hear that Kevin was helpful and nice during your time with us. Regards, The Mike Kelly Toyota of Uniontown Team
Robinson RAV4
by John on 11/30/2020Quick, informative, and not that expensive.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, The Mike Kelly Toyota of Uniontown Team
10,000 mile service
by Joseph on 11/25/2020Very pleasant service department. Service was completed in reasonable time.Thank you for the positive review, Joseph and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Regards, The Mike Kelly Toyota of Uniontown Team
Service
by Robert on 11/19/2020Very helpful checking in. Good clean service. Wait time was good, less than a hour. ThanksThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, The Mike Kelly Toyota of Uniontown Team
Great experience buying a new car
by Bharat_P on 10/25/2020It was the smoothest buying experience I had. I was lucky to be connected to Craig Ready and he promised me a great deal. All the negotiations happened over the phone. The trade in of my car was no issue. He worked with my bank and had… everything ready by the time I arrived to the dealership. Drove 4 hours from Ohio to get the car and was out with the new car in less than 2 hours. I fully recommend Mike Kelly Toyota and Craig Ready if you are in the market for a new or used vehicle.Bharat, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Regards, The Mike Kelly Toyota of Uniontown Team
very satisfied
by Barry on 10/16/2020Great experience buying my Tundra . nothing high pressure at all . Jim and Craig are great to work with . 5 stars all the way . Thanks BarryBarry, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Regards, The Mike Kelly Toyota of Uniontown Team
Vehicle service
by Timothy on 10/12/2020Friendly and professionalWe appreciate the kind words, Timothy. We look forward to seeing you again in the future! Regards, The Mike Kelly Toyota of Uniontown Team
Great Dealerership, but answer your phones!
by David on 10/11/2020Bruce was very service oriented and worked beyond my expectations to get us the car we wanted at a great price. But the Sales Dept needs a better phone system.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Regards, The Mike Kelly Toyota of Uniontown Team
Content Customer
by Sherry on 10/09/2020My service advisor, CJ, was extremely polite, friendly, and professional. He interacts with people in a way that makes them feel comfortable and want to return to Mike Kelly Toyota for any future auto services.Hi Sherry and thanks for the great feedback! We're very happy that CJ was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, The Mike Kelly Toyota of Uniontown Team
Great experience working with Mike Kelly Toyota
by Lisa on 09/30/2020Hayden was straightforward and very pleasant to work with. He answered all questions, responded promptly and made the process extremely easy to purchase our vehicle.Thank you for your great review, Lisa! We're glad to have Hayden on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joe Dapolito - joedapolito@jackshermantoyota.com
Best place in town!
by Mark on 09/18/2020We had a wonderful time dealing with Mike Kelly Toyota. Connor was kind, helpful and professional.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, The Mike Kelly Toyota of Uniontown Team
100,000 mile service
by James on 09/11/2020C.J kept me informed , the cost , and found me to keep me updated . There were no surprises. The work seems all to be good. It was a long wait, but it was the 100,000 mile service and I expected it to be long.Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Regards, The Mike Kelly Toyota of Uniontown Team
First new car purchase!
by Karen on 08/30/2020Alex was personable and professional. He did a great job getting me the things I wanted in order to purchase my first new car ever..I am 58 years old. Chris( from detailing) was helpful and professional, as well.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Regards, The Mike Kelly Toyota of Uniontown Team
Glad I went there.
by Crystal on 08/16/2020Great salesmen, not pushy.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, The Mike Kelly Toyota of Uniontown Team
Very satisfied
by Robert on 08/17/2020Very courteous and service was in a timely manner.Robert, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Regards, The Mike Kelly Toyota of Uniontown Team
Owner
by Todd on 08/13/2020We had a very good sales and closing experience. Salesman Connor was attentive to our concerns knew the product very well and got right to the price level we wanted. Good experience.Thank you for the amazing review, Todd. We are so happy to hear that you had such a great experience with us. Regards, The Mike Kelly Toyota of Uniontown Team
toms tacoma
by Thomas on 07/14/2020friendly sales peopleWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Regards, The Mike Kelly Toyota of Uniontown Team
AWESOME
by Sherry on 07/10/2020The service was great. The people who work there are extremely customer considerate and customer friendly.Sherry, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, The Mike Kelly Toyota of Uniontown Team
Good for you, you did exactly what I would have done. Thank you for your review, it makes me reconsider where I will purchase my 60k 4runner.
by C heats on 03/31/2024