Loughead Nissan
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Customer Reviews of Loughead Nissan
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Fantastic
by Bryant on 07/25/2024Always a great experience with laughead! I always deal with Gil, he’s a stand up guy and always makes the deal happen! He always takes the time to make sure you’re comfortable throughout the whole process of buying,before during and after… the sale! Cant say enough good things about Gil, he’s great to deal with.Denny does deals!
by Mark on 07/25/2024Denny was attentive to my questions and concerns when review the large selection to choose. I felt no pressure to make a decision and he made sure I felt at home with my choice. Denny makes car buying easy 😎 See you for my wife’s car!Love my Nissan!
by MaryAnn on 07/23/2024I have been dealing with Loughead for the past fifteen years, both in leasing the car and having it serviced there. Gil Kennedy is a great salesman. He was most helpful as he went over my various financing options, and in showing and… explaining the car’s features. I will definitely continue dealing with Gil & Loughead.Denny Delivers!
by Joe on 07/22/2024We recently came here for an SUV for my mom and had the pleasure of working with Denny. Denny is world class. He is honest, fair, and puts the customer first. My mom had been a few times for service on her 2013 Nissan Altima. It was falling… apart but she wanted to squeeze as much life out of it as possible. Denny listened to her and helped her service the car as if it were brand new. He never pushed a sale, and let my mom make the decision. When she was ready a few weeks ago, he made sure to put her in something safe, reliable, stylish, and at a very competitive price. The customer is always first with Denny, and he makes the buying process a pleasant experience. If you are tired of hassling with salesmen only focused commission and you are in the market for a new car, I highly recommend working with Denny.Great Customer Service
by J Hunter on 07/19/2024Gil was great! He was very personable and didn’t make me feel pressured at all. He took his time and explained all the functions of my car. I’m very happy with my new Kicks!Perfectly convenient
by Dave on 07/19/2024Outstanding service and willing to make the experience enjoyable and convenientThe best in the business!
by Amanda Allen on 07/19/2024Best car leasing experience hands down! Worked with Gil to get into a 2024 Nissan Pathfinder 4 months ago only to absolutely fall in love and have it totaled unexpectedly. Found myself heartbroken, overwhelmed and in need of a replacement… and quickly leading me back to the place I started. Gil at Loughead Nissan once again went above and beyond to track down exactly what I asked for and got me right back into a new Metallic Gray 2024 Pathfinder and I couldn’t be happier. I seriously can’t say enough great things about what an amazing car leasing experience this was and how easy he made this process not once but twice. He turned an awful situation right again and I can’t thank him and his team enough for all their hard work and dedication they provided. You can tell they care about their customers and that matters. In need of a car? Gil at Loughead Nissan is for sure your guy!My first new car!
by Travis C on 07/13/2024updated 07/22/2024Never bought a brand new car in my entire life until I got the 2024 Altima SR today! Working with Gil was a pleasure and made the entire experience a breeze!Ask for Denny!
by Matt on 07/16/2024I can’t express how great of an experience I had having Denny has my sales rep! Buying a car can sometimes be a pain! Wouldn’t have known it with Denny, extremely personable and knowledgeable about the vehicles and car business. I never… felt pressured and Denny made the entire experience enjoyable. Check Denny out when you’re in the market for a new or used car!Wheel-y good deal
by BH on 07/16/2024The best in the business! Denny goes above & beyond for his customers and was able to score me a wheel-y good deal!Denny delivers for us at Loughead every time!
by Matt on 07/16/2024We have bought 3 cars from Denny the past few years. He is first class from providing best pricing to customer service. Thanks Denny!Loved this dealership!
by Alivia Trimarco on 07/16/2024Denny was the best! So personable and understanding and really cares about his customers!DENNY DELIVERS!
by Leah on 07/16/2024Such a great dealership to work with! Professional and accommodating ! I got my Rogue through Denny, ask for him! So personable, and helped me find exactly what I was looking for!Go see Gil!
by SM on 07/13/2024I always lease my car from Gil. He is an awesome salesman, very knowledgeable and friendly. Go see Gil! You will not be disappointed.The best !!!!!
by Sean and Laura on 07/13/2024The service Denny gave my fiancé and i was outstanding,This is the 3rd vehicle we have bought from Denny and it won’t be our last … he’s very attentive and always friendly and very professional and answers all your questions . Couldn’t ask… for a better salesman definitely 5 star experience.Denny Delivers!
by Kathy Repas on 07/13/2024I had the best experience buying my new Kicks from Denny. I was especially impressed with his knowledge and the time he took with me. I appreciate the no stress in buying a new car.Bait and switch - avoid this dealer
by Vlad on 12/01/2023They advertise a price for a certified used car on their webpage. When you contact them or go there the price just went up. Plus they add a “reconditioning fee”of approximately $1,300 to the price. Then they charge a $400 plus “document… fee.” But they tell you they want you to be part of their “family” and explain the importance of paying their total price. And they may even forget the $300 website coupon they told you about. Recommendation: Stay away.Worst customer experience over
by sutirthabagchi on 02/19/2019I do not recall ever having a worse experience at a place which buys and sells items and interacts with consumers and this is why. I was interested in a 2018 Nissan Pathfinder and spoke to them on Monday morning during the President's day… weekend about the availability of a certain vehicle. When I headed out of my home, the vehicle was still there. However, before reaching the dealership, a person from the dealership called and informed me that they had sold the vehicle. Because I was driving I couldn't talk at length and therefore when I reached my place of work about 30 minutes later, I called to confirm that it was the vehicle I was interested in and they indicated as much. Later in the day around 6 p.m. as I was headed back, I was checking the inventory at nearby dealerships one last time and saw that this vehicle was still available on all sites, including their own website (see picture). I dropped an email trying to confirm if the vehicle had indeed been sold or not because things often do fall through (e.g. financing couldn't be arranged or something else). A few minutes later, a person called me identifying himself as calling from Loughead Nissan and sternly demanded that I stop enquiring about the vehicle and added that the vehicle was being sold today for $30,000. Apart from the fact that it's impossible for a vehicle to sell at more than the list price ($29,130), I am truly shocked at how rude the person were. I am not the kind of person who takes offense easily but being rude with a customer for enquiring and then lying about selling a vehicle for more than the list price is SHOCKING. I had inquired about the availability of the vehicle only twice in the day - once via email and once via phone - and in both of those instances, the vehicle was still available on their webpage. If they really don't want to be "bothered" by their customers inquiring about their vehicles, they should do a better job of keeping their inventory more up-to-date. I am not sure who the person making the call was but behavior like this should not be tolerated and at a minimum, the person ought to be taught some customer-service skills. Again, if one thinks I am being unduly harsh one can see the many positive reviews that I have written for other dealerships such as Murray Kia of Conshohocken and John Kennedy Subaru.Best experience
by Marebear2469 on 07/22/2018This was the best experience I have ever had buying car. Matt our salesman was extraordinary! Got there at 2:30and was out by 5 with a brand new car! Everything went smoothly! I would definitely recommend them!THE BEST
by bjefferson1 on 09/10/2015I wrote a scathing review of Loughead Nissan on August 13th, 2015 about my experience. At the time I hadn't known all of the details involved in my particular case. However, I took to several review boards. The President himself called me… in to discuss my matter, and he really took his time and went step by step. Through no fault of theirs, things went awry. The deal fell through, really based on steps that I took following receipt of the Swap Program offer. For example: The Swap Program is for individuals that have been paying on a loan for a certain period of time. During that period between them mailing it to me and actually going in; I refinanced my car. This made the opportunity null and void. Furthermore, it is for individuals with one car loan...I co-signed on my girlfriends car loan. Again, nullifying the process. However, the computer nor I could know that this would happen. Ted Loughead was a stand up guy and called me in as a man and we talked...for a couple of hours. There were a few other unforeseen issues, but I just want to recant my earlier review. I learned a lot from this, and Ted Loughead. My apologies sir!THE WORST
by bjefferson1 on 08/14/2015I was sent some paperwork in the mail about the 'Swap Program' through Nissan. I was preapproved for up to $39,000. The mail stated that my car payment per month was about $600, and I could swap my car for a lower payment at Loughead… Nissan. On 08/11/15 I went because I was interested in seeing the new Maxima and Murano. Eileen was nice enough and talked me into letting them run my credit because they could switch me into a lease. After running my credit, she stated that my credit was strong enough, but my cash flow wasn't. This puzzled me as they stated that I was paying $600, and they were cutting my payment by a couple of hundred dollars. So she asked if my girlfriend would co-sign, because that would be enough. After 'she' spoke to my girlfriend and assuring her that it would happen...she agreed. The next day we arrived at 10:00am with her pay stubs. They ran her credit and said that it would take a few seconds. After a half an hour they said that it would take longer, so I said that they could call me when everything is completed. They never called me back. I received an email from Eileen that was just a general email. The next day I received a call from Nissans customer service to ask how was my experience. I told the woman that I didn't know, as I haven't been called. She said that she was going to inform them immediately. I still haven't received a call and today is 08/13/15. I just have a real issue with running both of our credit for nothing. Its as if they are purposely trying to hurt people.These salespeople will lie for no reason whatsoever. I have a 2010 Infiniti I didn't need a 'Swap', but I deserved a call back.
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