Loughead Nissan

Today 9:00 AM - 9:00 PM
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Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Loughead Nissan

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Best experience

byMarebear2469on 07/21/2018

This was the best experience I have ever had buying car. Matt our salesman was extraordinary! Got there at 2:30and was out by 5 with a brand new car! Everything went smoothly! I would definitely recommend them!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
7 Reviews
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sales Rating

Best experience

byMarebear2469on 07/21/2018

This was the best experience I have ever had buying car. Matt our salesman was extraordinary! Got there at 2:30and was out by 5 with a brand new car! Everything went smoothly! I would definitely recommend them!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

THE BEST

bybjefferson1on 09/10/2015

I wrote a scathing review of Loughead Nissan on August 13th, 2015 about my experience. At the time I hadn't known all of the details involved in my particular case. However, I took to several review boards. The President himself called me in to discuss my matter, and he really took his time and went step by step. Through no fault of theirs, things went awry. The deal fell through, really based on steps that I took following receipt of the Swap Program offer. For example: The Swap Program is for individuals that have been paying on a loan for a certain period of time. During that period between them mailing it to me and actually going in; I refinanced my car. This made the opportunity null and void. Furthermore, it is for individuals with one car loan...I co-signed on my girlfriends car loan. Again, nullifying the process. However, the computer nor I could know that this would happen. Ted Loughead was a stand up guy and called me in as a man and we talked...for a couple of hours. There were a few other unforeseen issues, but I just want to recant my earlier review. I learned a lot from this, and Ted Loughead. My apologies sir!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

THE WORST

bybjefferson1on 08/13/2015

I was sent some paperwork in the mail about the 'Swap Program' through Nissan. I was preapproved for up to $39,000. The mail stated that my car payment per month was about $600, and I could swap my car for a lower payment at Loughead Nissan. On 08/11/15 I went because I was interested in seeing the new Maxima and Murano. Eileen was nice enough and talked me into letting them run my credit because they could switch me into a lease. After running my credit, she stated that my credit was strong enough, but my cash flow wasn't. This puzzled me as they stated that I was paying $600, and they were cutting my payment by a couple of hundred dollars. So she asked if my girlfriend would co-sign, because that would be enough. After 'she' spoke to my girlfriend and assuring her that it would happen...she agreed. The next day we arrived at 10:00am with her pay stubs. They ran her credit and said that it would take a few seconds. After a half an hour they said that it would take longer, so I said that they could call me when everything is completed. They never called me back. I received an email from Eileen that was just a general email. The next day I received a call from Nissans customer service to ask how was my experience. I told the woman that I didn't know, as I haven't been called. She said that she was going to inform them immediately. I still haven't received a call and today is 08/13/15. I just have a real issue with running both of our credit for nothing. Its as if they are purposely trying to hurt people.These salespeople will lie for no reason whatsoever. I have a 2010 Infiniti I didn't need a 'Swap', but I deserved a call back.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Awesome family owned Business!

byMaxiGirl14on 06/12/2014

Six months ago, I purchased a 2014 Maxima with Loughead Nissan. The experience was excellent, fast, and surprisingly easy! Luke M was outstanding! He was straight to the point and explained everything in detail! I was very picky about what I wanted and he made sure all my needs were met! I will definitely leasing with this dealership again! All THE staff was friendly and made me feel excited about my new purchase! Keep up the good work guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Lousy Service

byguerrieri100on 11/30/2009

I purchased a used car for $17000.00. The sales people couldn't have been nicer until i drove out of the showroom with it. They furnished me with 1 key for the car, without offering a spare to me. I requested a second key, and was told that i had to pay for it. They also told me to call the salesman, which i did, and he said in quote why the hell would i order a key. Right then and there i knew that the dealership was the kind that was not interested in you after the sale. I wrote a letter to Ted Loughead, but no response. I will not go back to them whem i'm ready for another car, or reommend anyone to them, although George in the service dept. was helpful.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Easy, Fast with great value

bysandybeachon 03/10/2008

I have been driving Nissans for over 20 years, and I have finally found the easiest Nissan dealership to service my two Nissan (one mine, the other my wife). The service men that Loughead has employed are very courteous and helpful. I had a minor rattle in my older Nissan, and even the mechanic rode with me to help understand my complaint. I have been to the other Nissan dealers in the area (automall and drexel hill) and every time I went there, i got different people, different prices and they always were interested in 'upselling' me before they even tagged my keys. I strongly recommend Loughead Nissan and their friendly knowledgable staff. Plus, I researched that they are the only AAA Approved Auto repair Nissan dealer. Coffee is good too. Charles

  • Recommend this dealer? Yes
sales Rating

Great Experience Throughout

byclangilleon 12/30/2007

Originally in the small SUV market, I decided to get back into the Sedan market after deciding I didn't need, or want to pay for 4WD. Following months and months of research I decided on the 08' AltimaS and began to obtain quotes via the internet but ultimately decided the best way to get pricing on the vehicle I wanted was the old fasioned way of going to the dealership. I was in contact with several local (S.E. Delaware County, PA) Nissan dealerships, most of whom weren't flexible enough and only wanted to sell me something out of my price range. Oddly enough with the internet dominating the car shopping market, I stumbled upon a circluar in my newspaper from the Loughead dealership in Swathmore, PA and decided to pay them a visit. The man who assisted me was David Fallon. I showed him the circular with the sale I was interested in (08'AltimaS for $15,861 after $3k down/trade value). He quickly found a car for me and did something I wasn't expecting. He offered to let my wife and I test drive it without him. In my opinion, that was very important. While test driving at other dealerships, not only was I not given the option of test driving without the salesmen, but they talked so much, I didn't absorb the driving experience well enough because of the distraction. It caught me off gaurd so much so, that I invited him to ride along anyway. After deciding on the color, David found me the car I wanted. It ended up being a dealership "demo" with roughly 2,200 miles on it which was fine with me. I couldn't afford any bells and whistles anyway and it was already "broken in" with some depriciation already knocked off. Most dealerships will only sell a "demo" out of desperation, because the profit margin is very minimal to that of a new car but I told him my price range and he did what he had to do to stay in that range($22K). Negotiating with David was simple, without all the back and forth nonsense I encountered at other dealerships. He was straight and to the point. The circular was honored to the tee and I recieved a very fair price on my trade-in(98' Mazda Millenia w/110K miles and minor body damage). The F&I officer was a kind, professional man and didn't attempt to add any useless add-ons to the back end of the deal. I'm in sales myself, and well aware of how the game is played. Not once did I feel pressured throughout the entire process. When all was said and done, I put down $4k, got $1700 for my trade, and received a $750 rebate and only had to finance $14,861 on a car with a $25k MSRP. If you're fed up with the haggling and pressure, give this dealership a chance. You should be pleasantly surprised.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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