Ciocca Subaru of Philadelphia
Customer Reviews of Ciocca Subaru of Philadelphia
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Great team!
by Rita on 04/19/2025
updated 04/24/2025
The whole Ciocca Dealership team was so helpful and professional. I especially liked that they listened to my vehicle needs from the outset, with Kaitlyn in online sales. She provided lots of information, then set up my in-person dealership… appointment when asked — even sent me info on how to find dealership since I was unfamiliar with the area.
I also liked that as a dealership in the city — South Philadelphia — they offered the advantage of a reserved parking spot at the front door, from which my car was valeted inside, both for safety and a trade-in evaluation.
Then I met in-person sales people. The only thing I didn’t like was that I was shifted between 2 sales people before I was settled with a third. But Ken turned out to be very good. He showed me 3 cars that I had expressed interest in, then a 4th that was his suggestion.
We moved on to test drives and vehicle comparisons; Ken was very knowledgeable and helpful, but not pushy. Once I chose a car, we began price negotiation, a process that was easier than expected. Since the sales managers are located at a counter in the showroom (not in some hidden office), I liked that customer offer considerations are handled quickly right there.
Once we agreed on price, I met with Aio who efficiently handled paperwork, payment, and offered additional warranties.
Then Avery, Ciocca’s product specialist (wonderfully well-versed in all Subaru products) spent a significant amount of time giving me an in-person tutorial on every feature of my 2024 Subaru Ascent Limited — and there were quite a few to learn! Avery even compared features of this new car to my trade-in Subaru Forester to make the transition smooth. I really liked this extra attention to detail.
Finally, Ken and Avery brought my trade-in nearby, and then transferred all of my personal belongings to the new car. They even secured my puppy’s car seat in the new vehicle. So kind!
I drove my new car home, feeling that I had received great service from all, and was very satisfied. Plus, I love my Subaru Ascent Limited.
P.S. Did I mention that Ciocca is the largest Subaru dealership in the country, that their facility is huge and amazing, and that every car for sale is located inside, so vehicles can be reviewed in complete indoor comfort, no matter the weather? I was impressed. Very different and positive experience.
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Great team!
by Rita on 04/19/2025updated 04/24/2025The whole Ciocca Dealership team was so helpful and professional. I especially liked that they listened to my vehicle needs from the outset, with Kaitlyn in online sales. She provided lots of information, then set up my in-person dealership… appointment when asked — even sent me info on how to find dealership since I was unfamiliar with the area. I also liked that as a dealership in the city — South Philadelphia — they offered the advantage of a reserved parking spot at the front door, from which my car was valeted inside, both for safety and a trade-in evaluation. Then I met in-person sales people. The only thing I didn’t like was that I was shifted between 2 sales people before I was settled with a third. But Ken turned out to be very good. He showed me 3 cars that I had expressed interest in, then a 4th that was his suggestion. We moved on to test drives and vehicle comparisons; Ken was very knowledgeable and helpful, but not pushy. Once I chose a car, we began price negotiation, a process that was easier than expected. Since the sales managers are located at a counter in the showroom (not in some hidden office), I liked that customer offer considerations are handled quickly right there. Once we agreed on price, I met with Aio who efficiently handled paperwork, payment, and offered additional warranties. Then Avery, Ciocca’s product specialist (wonderfully well-versed in all Subaru products) spent a significant amount of time giving me an in-person tutorial on every feature of my 2024 Subaru Ascent Limited — and there were quite a few to learn! Avery even compared features of this new car to my trade-in Subaru Forester to make the transition smooth. I really liked this extra attention to detail. Finally, Ken and Avery brought my trade-in nearby, and then transferred all of my personal belongings to the new car. They even secured my puppy’s car seat in the new vehicle. So kind! I drove my new car home, feeling that I had received great service from all, and was very satisfied. Plus, I love my Subaru Ascent Limited. P.S. Did I mention that Ciocca is the largest Subaru dealership in the country, that their facility is huge and amazing, and that every car for sale is located inside, so vehicles can be reviewed in complete indoor comfort, no matter the weather? I was impressed. Very different and positive experience.New car 6 mth service
by Ann on 04/23/2025Dealership is professional and courteous!Best Subaru Location Around!
by Katelynn on 03/27/2025This is truly the best location for Subarus!!! Thank you to Ken, Ryan Giovanni, and Avery who helped me purchase my dream vehicle. I could not be happier!!! It was a FANTASTIC experience, they were very nice, patient, and attentive, and… great at answering my questions. Would definitely recommend for future purchasing or servicing needs- especially if you are a CHOP employeeGreat service experience.
by Jean on 09/19/2024They are extremely helpful and responsive. Also, they were great about picking up and dropping me off to get my car in for service.My 8th Subaru
by LLN on 09/04/2024Everyone at this dealership, is professional. If the issue with your vehicle is complicated a thorough explanation is provided. Believe it or not, I hugged folks on my departure!Excellent experience
by Martin on 10/07/2023Aaron, our salesman, was kind and respectful. He was not high pressure and we got the exact car we wanted at the price we wanted. The least stressful car buying experience we have ever had.Ciocca Subaru Service is TOP TIER
by Mary on 09/13/2023Wow! First, I have to say that Meghan D. is the best service advisor they have! Not that the rest aren’t great, but Meghan is just that special! She kept me in the loop the entire time, and worked with me to ensure that everything got… resolved quickly and efficiently! I am so thankful for Ciocca Subaru of Philly for taking care of me and taking care of my car!! I also interacted with Luke R., Antonio R., and Thien T. - all super professional, personable, and so helpful! I gotta say, taking your car in for service is usually not a great experience (obviously - something has gone wrong!) but somehow Ciocca Subaru makes it enjoyable…?! I am so thankful for the Ciocca Subaru team, and especially Meghan!Customer service is not dead
by Jerry Heisler on 08/11/2023Michael was the Service Rep was excellent. Knowing that I was “waiting”, he promised to get me taken care of ASAP and he did. He also helped with setting up automatic GPS Tom Tom Map updates.Wyatt’s a Winner!
by John on 07/30/2023Lots of cars Wyatt did a great jobLast stop at car shopping was a charm.
by John Davison on 06/18/2023Couldn’t be happier. Wyatt was very good at going over everything from start to finish. He is an incredible sales guy. A must see. Ciocca is an amazing dealership. Great job guys.
Subaru Crosstrek
Subaru Ascent
Subaru Outback
Subaru Forester
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