Rafferty Subaru
Customer Reviews of Rafferty Subaru
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27 sales reviews
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Richard Ellis
by Richard on 02/28/2024Buying a new car was a very simple process. Friendly and knowledgeable staff.2024 Subaru Outback
by Tom Heron on 10/24/2023We were unsure as to whether to buy out our lease or, a long shot for us, purchase a new car. Mike Magness took care of us, answered all questions and concerns we had in a kind and tolerant way. He’s the absolute best!!!Tom Heron, we really appreciate your great feedback!
My 2024 Outback is a great car!
by Subaru Ken on 09/25/2023Andre Tocci is the best. Knowledgeable and fair. I’ve purchased three vehicles from him.Subaru Ken, thank you for your kind words! We're happy we could help.
Great place to buy a vehicle
by marcelkins on 06/28/2023Nothing but top notch service, from everyone I dealt with, at this dealership. They have a customer for lifeBuying a new car
by Vincent on 04/17/2023The experience was professional and respect.Outback purchase
by DennisM on 03/13/2023Staff was friendly, well informed & not pushy. The entire buying experience at Rafferty Subaru was pleasant & not at all stressful. I highly recommend Rafferty Subaru if you are looking for a new car.Hi Dennis - Thank you for sharing your great review! We are happy to have earned your business and we hope to welcome you back to Rafferty Subaru in the future. Safe travels ahead!
[non-permissible content removed] curse out their LGBTQ+ customers
by Emily on 08/20/2021The most SEXIST experience I’ve ever had at a dealership. Our salesman **DEAN GLYPTIS ** was fine until they quoted us a ridiculously high price, and I mentioned that my girlfriend and I who are both part of the LGBTQ+ community, are also… both young women so we don’t want to get swindled when we’ve been quoted better prices for the same car, in the same week. He immediately jumped up from his seat, yelled “oh no, I’m not doing this right now” and went to go talk to his manager. A moment later I heard him yelling “GET THE [non-permissible content removed] OUTTA HERE” while continuing to yell other expletives towards us to his manager. We were so scared that we ran out of there before Dean could start yelling at us. Their cars are overpriced and you can find a better deal at literally any other Subaru dealer. They’re the only Subaru dealer with an over-abundance of cars in the entire Tri-State area during a car shortage, for a reason!! The car he brought out was brand new but was covered in bird feces. There was absolutely no diversity within their employees. They quoted me over $100 more monthly than any other location has quoted me for the same vehicle. Extremely unprofessional. I’ll never return to Rafferty and I will warn my friends not to as well.New car purchase
by Satisfied on 09/30/2019Everyone was pleasent and courteous. Vehicle arrived with higher window sticker but dealer honored original agreed price without hesitation.Follow-up on lease of new car from Rafferty Subaru
by CurtisMac on 07/16/2019While the car-leasing experience went smoothly all around, one of the most outstanding features was the "encore" meeting a couple of weeks later. The point of the encore meeting was to go over the features of the car which may have aroused… questions as we "got used to" the new car. Our "Encore Manager" was Keith Aigeltinger, and he had tremendous insight into what would be of concern to us as well as revealing features of the car of which we really were unaware. His descriptions of features and explanations of how they worked was exceptionally helpful. What a great way to follow-up on the sale/lease of a new car! ALL car dealerships should have such consideration!!A great Place!
by Linda Fish on 07/10/2019Rafferty Subaru is a fabulous, no nonsence place. My sales person, Steve listened to all my needs, and found me the exact car I wanted. Everyone at Rafferty is friendly and helpful. This was my second lease through Rafferty, and I won't… go anywhere else.Great no pressure help!
by Philliemom on 05/07/2019Had a terrific experience at Rafferty Subaru. The sales person Mike, was very knowledgeable and I never felt any pressure. The car is fantastic too!Rafferty Subaru
by Jane2018 on 01/29/2019This dealership is fantastic; great, professional, friendly and accommodating Sales Staff; they work with your nededs and find the best fit and the dealership was very recently remodeled having all the amenities.Terrible Customer Service
by johnrlawjr on 08/31/2017Apparently the Subaru Corporate office agrees how shabbily I was treated by the Rafferty Dealership. They provided some monetary compensation in order to keep me as a customer. Unlike Rafferty Subaru, they value my business. Please be… careful before using this dealership. They do not value their customers. I recently purchased a 2018 Subaru Forrester. I asked for the installation of a trailer hitch in order to use a hanging bike rack. The original price quoted by Steve Heck, the salesman, was 700.00. The rack was put on order and I was charged $895.00 for the rack and installation, which I thought was extremely steep. Steve Heck claimed that installing the rack required 4 hour of labor and removing the bumper. That was a lie and the hitch was installed in a little over an hour. While purchasing the car, I noticed that they carried Thule bike racks. While the hitch was on order, I went on line and ordered a Thule Aero Helium III bike rack from Amazon so I would have the bike rack when the hitch was installed. The salesman never informed me that a special version of Thule rack, which the dealership sold, would only work on the Subaru hitch. By the time I got around to setting up the hitch, the thirty day return period had passed. When I tried to return the hitch, the dealership blamed Amazon and refused to allow me to return the now useless hitch. During my visit to the dealership, they passed me from one person to another and never gave me a definitive answer. Steve Heck, the individual who sold me the car, said he could fix things but it would cost me. He then wanted my Amazon account so he could contact them like I would give my account information to a stranger. Then Steve Mills, sales manager, told me on the phone after three calls that despite the fact that I purchased two brand new automobiles from them that they would do nothing. In my dealings with Steve Mills, he did not return any phone calls as promised. Mr Millss attitude seemed to be that they had my money and now my issues were none of their concern. This is not a customer friendly dealership. After posting this review, I was contacted by a Stephen Heath on messenger, who claimed to be Raffertys Marketing Manager. His message stated that I had an attitude with Steve Mills on the phone a point I dispute and a phone call that as far as I was aware he was not privy to. I never had an attitude in talking with Mr. Mills. Mr. Heath then disputed my facts, but offered no evidence or no counter arguments. In the final part of the message, he gives me his email address and private cell phone, and implored me to reach out to him. I called him three separate times on three separate days and he never got back to me. This disregard for customer follow up and satisfaction seems to be a systemic problem with this dealership. They will come on as super friendly when selling you a car, but they show callous disregard for following up with issues after the sale. To be forewarned is to be forearmed. I would hate to see other future customers treated in this manner. As I stated previously in my post, I called Mr. Heath three separate times on three separate days. He failed to return any of my calls. As soon as I posted a negative review, my phone rang almost instantaneously. Mr. Heath complained about my negative review and basically called me a liar. I calmly stated that if Mr. Heck, my salesman, had been more forthright with me we would not be having this conversation. He immediately hung up. I have never seen such immature and unprofessional behavior. I texted him that either we were cut off or he hung up. He texted me back saying there was some miscommunication but nothing that could not be fixed, although no compromise or fix was ever offered. That is the point of my post. The dealership did not nothing to remedy the situation. Mr. Heath then informed me that there would be nor more dealership communication with me. That is ok by me I dont want to deal with them. I am glad that the corporate office was sympathetic to my plight and that the internet provided me a forum to let other would be customers know that Rafferty Subaru, in their dealings with me, is not a reputable dealer.Highly Recommend Rafferty Subaru
by SubieFlow2288 on 04/18/2017From the moment I inquired online i received a response right away and had all my questions answered they are very professional and upfront and an absoulte pleasure to work with. I would recommend Rafferty to any of my friends or family or… anyone looking for an enjoyable stres free buying an experience from start to finish.I guess that's a 30k cupcake your eating....
by 30kcupcake on 09/28/2016had an appt and the person decided not even be there to meet with me. 10 minutes later...4 salespeople just standing around and 1 guy chomping down on a cupcake still no customer service. worst customer service I have ever seen.… obviously the cupcake eating was more important than selling a 30k BRZ. go figure. would never recommend this dealer.Solid Experience
by dpizzi on 08/28/2016Purchased a WRX from Keith in July of 16. I had a solid experience with this dealership. They were straight forward and respectful of my time. Joe the sales manager gave me fair pricing from the start, so getting to the number was doable… in a timely fashion. Subaru has a loyal base of customers. This dealership offers a good buying experience. Don't rule them out while looking for your next Subaru. Ask for Keith. Experienced guy with a great personality and laid back not pushy sales approach.Impreza
by Doon2015 on 07/14/2015Went to buy a 2011 Impreza . Sales person would not negotiate at all. Manager later cursed at me on the phone when I informed him that I wanted to negotiate. Manager then hung up on me. Very unprofessional.Vehicle Purchase Experience
by sandia1 on 12/03/2014On 12-02-14 completed trade-in of my beloved 2007 Honda Civic in exchange for an AWD Outback. The folks at this dealership were indeed a pleasure to work with -- very professional and courteous in all respects, and I enjoyed the no-hassle… no-BS kind of way they do things.Rafferty is average. Nothing more, nothing less.
by 1SubaruLover on 11/09/2014Subaru is a superior brand. Their cars have a well deserved reputation for being reliable and long lasting. It just happens that Rafferty sells Subarus. They're just like any other run of the mill dealership. I was pressed to reveal how… much I owed on my trade before they would tell me what they'd give me for it. The car was worth about $2,000 more than what I owed. They didn't even offer me what I owed, I had to haggle to get them at about $300 less than the loan balance. They knocked $500 off the sticker price - woo hoo. Then the finance guy tried to pressure me into extended service packages that were way over priced. He got very snippy with me when I repeatedly refused. I got a great car but not as great a deal as I'd hoped for. Winter's coming and I need a car that's good in snow. Rafferty knows that Subarus sell themselves. They don't negotiate on price, and despite what I was told by the salesman, they're not generous on trade-ins. I'm not saying they're the worst dealership around, but they're definitely not the best.Sales Stinks
by pepper1311 on 10/26/2014My wife and I went to this dealership with one our money market check books in hand (129 in this account) drove Forrester and want to drive Outback, we waited and waited and salesman came back and Sid our only sales deno just went out, you… can wait of you like. He left as we did to another dealership and purchased. I guess it's to hard for sale an to show two automobiles !Highly Recommend Rafferty
by sweetsoul on 12/08/2009I bought my 2010 Subaru Outback from Rafferty 3 weeks ago and it was the best car buying experience I have ever had. After getting the run around from my local dealer, I found Rafferty. They made the process painless...gave me the price I… wanted, the trade-in value I insisted on, and the extended warranty for a steal! and they did all of this with a laid back and thoughtful approach, never pressuring. there was no wheeling and dealing, no hidden fees, just a wonderful experience. I ordered my new car and they were able to put a rush on it and get it to me several weeks ahead of schedule. I will definitely buy from them again in the future. I was also impressed to work with a dealer that had several veteran sales people (longer then 3 years at the dealership), plus they have been in business for 25 years. They had a ton of inventory, much more than the other local dealers. I highly recommend them for your new Subaru!
Subaru Outback
Subaru Forester
Subaru Crosstrek
Subaru Ascent
About our dealership
Rafferty Subaru is a dealership in Newtown Square, PA that believes in personalized and courteous service for all of our customers. Our professional staff assists customers from all over the region including those in Newtown Square, Wilmington, and Limerick, PA. We know that customers are seeking a dealership that provides a full range of services and inventory along with a friendly staff that will listen to a client's needs and do their best in assisting. We strive for excellence. Come in and let us show you what we can do for you!
Rafferty Subaru has been serving the Philadelphia area since 1977. Our Service Department is here 6 days a week. Our greater Rafferty Subaru Auto Repair Center has the resources to make your vehicle run as well as it did the day you drove it off the lot. Rafferty's skilled mechanics have spent years working on Subaru vehicles and will properly diagnose your car, truck, SUV, or van's problem.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!
by Joseph Montoro on 08/06/2024