Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Great experience
by Paul on 03/18/2019updated 03/25/2019The friendliness that the whole place has. Everyone wanted to make sure I was being helped. I never felt anyone was pressuring me to make a decision. I was actually surprised I was able to take my new vehicle before even being able to… provide a downpayment and how everyone so cool about it. Really made a great impression! I don't think in any of my car purchasing experiences I had been introduced to the service staff. Typically you meet the salesperson and then that is it. It really said to me how everyone is on the same team!Impeccable service
by Gregory on 03/25/2019As is ALWAYS the case, my human experience from the moment I pull in the service bay to the explanation by the service advisor (...this time, James Thomas, who was wonderful...), is positive and enjoyable. Which is saying something,… because it's never technically "fun" waiting for your car especially knowing that a tire purchase is upcoming.Thank you so much for your review, Gregory! Happy customers are our goal and our mission at Spitzer Toyota Monroeville, and it's exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855
Thank you so much for your review, Gregory! Happy customers are our goal and our mission at Spitzer Toyota Monroeville, and it's exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855
Happy customer
by Morgan on 03/25/2019Everybody was friendlyThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Robert Thomasson, General Manager, (877) 735-3855
Front End Warranty Work
by Kayla on 03/25/2019The customer service is great and they tell you the total cost of everything with taxes also.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Robert Thomasson, General Manager, (877) 735-3855
Fast courteous service inspection
by Deneise on 03/22/2019Comfortable waiting room with coffee available. Wait time was reasonable. Service personnel courteous.I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Best, Robert Thomasson, General Manager, (877) 735-3855
Great painless experence!
by George on 03/25/2019Great sales man and the extra effort they put forth into getting me in the best car I've ever owned in my life.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Robert Thomasson, General Manager, (877) 735-3855
Amazing staff
by Joshua on 03/24/2019I honestly liked everything about Spitzer. But the best thing was Matt the salesman he was very helpful and knew the answers to every question i had. Ralph the guy that did my financing was the same way.Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Robert Thomasson, General Manager, (877) 735-3855
Prius XLE AWD
by Richard on 03/24/2019Friendly staff and atmosphere. Honest sales staff with knowledge about all of the vehicles. Professional.Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new Prius XLE AWD and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Best, Robert Thomasson, General Manager, (877) 735-3855
Toyota Chr from Switzerland Toyota.
by Mark on 03/24/2019People listened without trying to push what they wanted on us.Thank you for taking the time to write about your experience with us, Mark! At Spitzer Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best, Robert Thomasson, General Manager, (877) 735-3855
Mrs Wever
by Choon on 03/23/2019Very friendly staff willing to make a great deal.Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Service Shop
by Linda on 03/15/2019updated 03/22/2019The staff is always accommodating and pleasant. Nice waiting area.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We hope to see you for your next service appointment! Best, Robert Thomasson, General Manager, (877) 735-3855
2016 Toyota Tacoma
by Ryan on 03/16/2019updated 03/22/2019We loved Brian, our sales representative. He walked us through every button in the vehicle. He was not pushy and we referred 3 people to him. We will not buy a truck from anyone elseRyan, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Enjoy your new 2016 Toyota Tacoma! Please let us know if you have any questions. Best, Robert Thomasson, General Manager, (877) 735-3855
Easy, efficient, customer-centric buying process
by Bridgette on 03/16/2019updated 03/22/2019It was as easy and efficient as a trip to the grocery store! Knowing that I was on a tight schedule between balancing work and a tot, Kyle spearheaded the buying process to ensure as many steps were completed as possible online and in… advance of me making the trip to the dealership. That was an immense help. Yesterday, he prepped Matt with the background/status of the deal so that I was in good hands on his day off (Friday). I dotted I’s and crossed T’s for a total of about 20 minutes and then I was on my way with a new vehicle. Matt was extremely friendly and customer-centric. He was knowledgeable and professional. Kyle and Matt were a pleasure to work with and my family and I are highly recommending their service to others who are shopping for new vehicles.Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Kyle and Matt made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Robert Thomasson, General Manager, (877) 735-3855
Toyota Corolla Service
by Joseph on 03/21/2019Friendly Service Write Up Folks. Nice Environment. Service Writer paid attention to my requests and went over things I had pointed out prior to service. Excellent Performance.Joseph, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Itâs quite an accomplishment to hear that our service team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, Robert Thomasson, General Manager, (877) 735-3855
Nice personable dealership
by John on 03/21/2019Very easy to deal with, very helpful, got in and out with a truck and no hassleJohn, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Robert Thomasson, General Manager, (877) 735-3855
25k mile service
by Mary on 03/13/2019updated 03/20/2019Service was on time and did not take long.We cannot thank you enough for this glowing review of our service center, Mary! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Great service
by Kristin on 03/13/2019updated 03/20/2019Jake was super helpful and got me a rental car to use for the day rather than me having to sit at the dealership all day.Kristin, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
I bought a jeep
by Lori on 03/14/2019updated 03/20/2019Because things are trans parent and you don’t have to play a game when you were buying a car. Ben is an awesome manager. Very helpful and very nice to his customers. I had Bryan Johnston for my salesman he was also very nice and helpful… too.Lori, it's great to know that Ben and Bryan provided an exceptional dealership experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. Enjoy your new Jeep! If you have any further questions regarding your vehicle please let us know! Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Monroeville Review
by Matthew on 03/19/2019Everyone was very personable and easy to work with. Our salesman, Nick, worked with us to get the best deal we could and was very knowledgable about the Sienna.Matthew, I sincerely thank you for going out of your way to write this review about Spitzer Toyota Monroeville. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new Sienna. If you have any further needs, please come back to see us. Best, Robert Thomasson, General Manager, (877) 735-3855
Good shop.
by Jamie on 03/19/2019Easy maintenance service experience. Charles very professional and personable. Great communication.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Great experience
by Paul on 03/18/2019The friendliness that the whole place has. Everyone wanted to make sure I was being helped. I never felt anyone was pressuring me to make a decision. I was actually surprised I was able to take my new vehicle before even being able to… provide a downpayment and how everyone so cool about it. Really made a great impression! I don't think in any of my car purchasing experiences I had been introduced to the service staff. Typically you meet the salesperson and then that is it. It really said to me how everyone is on the same team!Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they're given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Toyota Tacoma
Jeep Compass
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025