Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Service at Spitzer
by Emery on 05/28/2020My car was picked up from my house problem determined part ordered and fixed the next day and returned to my house the next day. I was kept informed at all time.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
2014 Venza Brake and Alignment Service Assessment
by Dennis on 05/19/2020updated 05/29/2020Dana was friendly. Service work was done well.Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Best, Robert Thomasson, General Manager, (877) 735-3855
A new happy customer
by Matt on 05/25/2020Nick was upfront-honest with helpful information on the vehicles I was comparing & got the answers if he wasn’t 100% sure. I trust him.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Five stars plus !
by Edward on 05/21/2020My salesman Rudy was great ! My finance person made the experiance easy and comfortable , I wish I could remember his name?Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Rudy and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer service
by Maria on 05/19/2020Easy to schedule, check in/out, efficientThanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855
2020 Camry Service
by Christine on 05/12/2020James Thomas is always GREAT! THey also took good precautions for the CoronavirusThanks for your outstanding review, Christine! I'm very happy to hear that James was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent as usual
by Scott on 05/12/2020Amid the virus stuff, you guys were very professional and thorough. Rudy was my salesman for this truck as well as my 18 TRD Pro. This was my 3rd Tacoma from you guys.Thank you so much for the nice review, Scott! We really appreciate this feedback and I'll be certain to share your compliments with Rudy and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Robert Thomasson, General Manager, (877) 735-3855
Awesome
by Douglas on 05/10/2020Professional StaffDouglas, we are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Regards, Robert Thomasson, General Manager, (877) 735-3855
Fantastic Sales and Maintenance @ Spitzers !!
by Tammy on 05/06/2020This is my second vehicle from Spitzer. I am so impressed by my Sales agent - Rudy. His knowledge and just going above & beyond made this new purchase fantastic. The maintenance dept does a wonderful job. Thank you Spitzer!Tammy, thank you for the feedback! We are happy to hear about your positive experience at Spitzer Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Mrs
by Janet on 05/05/2020Friendly service peopleWe appreciate the kind words, Janet. We look forward to seeing you again in the future! Take care, Robert Thomasson, General Manager, (877) 735-3855
25K Checkup
by Derrick on 05/05/2020I have been really upset on behalf of the service department and how I've been treated. I was irate over the phone with Charles the technician and he remained calm, cool, and respectful towards me the whole time while showing sympathy.Thank you for taking the time to write this review, Derrick. Our highest priority is satisfying our guests and we are delighted to know that Charles made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Robert Thomasson, General Manager, (877) 735-3855
Great customer service
by Nicole on 05/02/2020Brian was a great salesman. He was flexible with dealing with the covid19 situation but also ensured he answered all of our questions and showed us everything we needed to know about the car. He was very professional and friendly.Hello Nicole, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Brian was there to provide you with such exceptional service! Thank you again and congratulations on your new car. All the best, Robert Thomasson, General Manager, (877) 735-3855
Great Job!
by Mary on 04/28/2020Fast,easy, the salesman worked toward a beneficial result and considering Covid 19, made it as pleasant as possibleMary, thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Robert Thomasson, General Manager, (877) 735-3855
First online purchase
by Eugene on 04/27/2020I believe I was the first online purchase after the sales were reopened due to the CoVid-19 closing. It could not have went better. Everything was handled very professionally with tons of patience and help from the staff at Spitzer. I was… literally only at the dealer for a few minutes to pick my new vehicle. This was definetly one of the best car buying experiences in my life. I wish they all could be this easy and quick. Thanks so muchThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Robert Thomasson, General Manager, (877) 735-3855
GREAT REVIEW
by Dian on 03/17/2020It is always great to see Jennine Bonifati, who is always my service manager. I know that everything will be done, and taken care of as long as I get Jennine. Even if I don't remember that something needs done --- Jennine always knows.Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Best, Robert Thomasson, General Manager, (877) 735-3855
state inspection and emissions and repaired one issue.
by Linda on 03/17/2020Fast and efficient check in and check out.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Reasonable experience
by Eugene on 03/14/2020Cooperative pleasant staff pleasant facilityWe appreciate the kind words, Eugene. We look forward to seeing you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
GREAT.
by Marylou on 03/12/2020Service is great and the people at Spitzer Toyota are wonderful to work with. Would highly recommend them to anyone.Marylou, thank you for the feedback! We are happy to hear about your positive experience at Spitzer Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Competent service, convenient scheduling
by Jeffrey on 03/12/2020Speedy service. Generous availability made scheduling convenient.We appreciate the kind words, Jeffrey. We look forward to seeing you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
3 hour transaction
by Mark on 03/09/2020Straight forward honest and responsive.Mark, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Service, Outstanding Staff
by Paul on 03/05/2020Your sales associate Phil made this the absolute best experience I've ever had in buying a car. I've had negative experiences in the past and was really not looking forward to doing that at all. He was professional, knowledgeable, and did… not try to up-sell anything. Your price point was also very competitive and the total buying experience - from door to car, was very stress-free. Love the car! Again, can't say enough for Sales Associate, Phil Allerton! He is an asset to your establishment! Great team you have out there at Spitzer Toyota. Great experience!Paul, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Phil went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Mercedes-Benz GLE-Class
Volkswagen Tiguan
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025