Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Oil change & tire rotation
by Patty on 05/21/2025Love pulling up to garage door, great service from Deanna Hicks’s. Was so happy to see her since I remembered her from another Toyota dealership. Always loved when she waited on me. And, thank you to the gentleman who helped me navigate… repositioning my seat when the work was done. I am still in the “learning” phase! Also, loved receiving the video in email of the service that was done.General Maintenance
by Shellbone on 05/20/2025Deanna in the service department is awesome! The mechanics are transparent and send videos of your car to see what's going on with your vehicle and give recommendations.We appreciate your positive review and we are glad that Deana provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Great Service Experience
by Jarred on 05/15/2025Easy in and out. Work was done professionally. I had a great experience with my service advisor James Thomas.Jarred, Thank you for your wonderful review! We are so glad that James provided you with a quick and efficient service experience. Your safety and satisfaction are our utmost priorities. Safe travels!
Service with a smile
by JoeD on 05/11/2025Deena was very professional, friendly and made it a point to communicate and explain any issue prior to doing it.We appreciate your positive review, Joe! Offering thorough and efficient service is so important to us, and we are glad that Deana provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Deana the best!
by Amanda on 05/09/2025My truck was making noise. I called Deana. She got me in right away and got my truck to tiptop shape. Super grateful for her and the mechanic Pat.Amanda, Thank you for your wonderful review! We are glad that Deana and Pat got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Safe travels!
Always Feels Like Home
by Tom Leszczynski on 04/19/2025Deana is always so polite and friendly. She takes her time and doesn’t rush. I always feel welcomed back to Spitzer with Deana at the counter!Tom, We appreciate you taking your time to write this honest review. We are delighted to hear that Deana was able to provide you with exceptional customer service.
Spitzer Toyota is excellent!
by Mark on 04/18/2025Spitzer Toyota makes owning and driving a Toyota easy. I’ve driven three Toyotas from Spitzer over the past two decades and have always received excellent service there that’s kept them running in the best condition possible. Deana Hicks… and all the other staff at Spitzer are always kind and extremely knowledgeable about the vehicles they provide service for.Mark, Thank you for your time and review. We are delighted to hear that you continue to return to our dealership for this sales amazing vehicle service experience with our team. Deana will be thrilled ot hear your kind words, thank you.
Hightlander lands a hight quality service
by Miguel hoyos on 04/13/2025updated 04/18/2025Danna is a service oriented person who has the knowledge to assist me with the service of our highlanderMiguel, Thank you for sharing your service experience with us. We are pleased to hear that Danna was able to service your Highlander fast and hassle-free.
Great service!
by DST on 04/04/2025I purchased my vehicle at Spitzer Toyota and I do the majority of my service at the dealership. I usually wait for my vehicle and the people in the service department have always been very attentive and thorough. I have dealt specifically… with Charles Carter on a number of occasions and he’s always very helpful and I always feel like my vehicle is in good hands when he is my service provider for the day. I would definitely go back and I would purchase another car from this dealership in the future.Thank you for your wonderful review! Providing thorough and efficient service is so important to us, and we are glad that Charles's efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Trustworthy
by Janice on 03/25/2025updated 04/01/2025Deanna Hicks and James always look out for me when I take my car in for service. Ihave confidence they will not take advantage of me as a senior woman.Thank you for your positive review, Janice! Deana and James will be honored to hear of your kind words and to know how confident you are in their efforts. Please do not hesitate to give us a call if you ever have any further questions or concerns.
125,000 mile Service
by Leonard on 03/26/2025I went to Spitzer for my 125,000 mile maintenance service. Charles Carter took care of me immediately and the car was serviced very quickly and thoroughly. This was probably the best service experience I’ve had at Spitzer since I purchased… the vehicle there in 2009. Keep up the good work!Leonard, thank you for your wonderful review! We are honored by your continued business over the years, and we are glad that Charles got your automotive needs taken care of- thoroughly and efficiently. Please do not hesitate to give us a call if you ever have any further questions or concerns.
James Thomas - gentleman professional in the Service Department
by Marianne on 03/18/2025Last week, James Thomas did a great job of checking in my car to get the annual inspection stickers. Some maintenance services were overdue and James did a great job of explaining what each one was, including photos/video of the underside… of my car. He was both friendly and professional. When he showed me the actual air filter which they recommended be changed (which was filthy, being the original from 8 years ago), I commented that for sure I wanted that changed, because I was concerned about my lung health. James was very upfront to explain that this was the engine filter, and that the cabin air filter is what cleans the inside air, and he said they checked and it was still good (it had been replaced at a previous service visit). James Thomas made me feel good about this experience, and I will definitely return to Spitzer for future maintenance & service - he's a professional with a kind and caring personality. Thank you, James!Marianne, thank you for taking the time to leave James this wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that he provided you with thorough and efficient service. He will be delighted to hear of your kind words. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Great courteous service
by Sue on 03/09/2025updated 03/17/2025Professional and courteous peopleSue, thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Deana Hicks
by Shing on 02/26/2025Very clean Great service Made me feel as if I was the most important customerShing, Thank you for your time and feedback. We realize that there are several choices when selecting a car dealership and are so happy that you picked us. We look forward to the next time we serve your needs again.
Inspection
by Dave Coleman on 02/18/2025Great service and exceptional knowledge on my 4 Runner. Charles Carter was extremely personable and very helpful with the service I had them perform.Dave, Thank you for your positive review! Your safety and satisfaction are our top priorities, and we are glad that Charles got your automotive needs taken care of. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Best service ever!
by Sarah Patterson on 02/14/2025Anytime I need service for my vehicle, Spitzer is who I call! Pat Reardon and his service team are the best around! You will get no complaints from me!!Sarah, Thank you for your wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that Pat and the team consistently take great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Lifelong Service
by L Liebmann on 01/31/2025The service provided by Spitzer Toyota has always been great. James Thomas listens to what you want & gets it done. He keeps me informed on the progress of the service. Spitzer is interested in providing quality.Thank you for your time and feedback. We are delighted to hear that you had a great experience with James. James will be overly excited to hear that you added him to your stellar review, thank you. We look forward to the next opportunity to serve you again.
Professional service
by Anne on 12/11/2024updated 12/19/2024Deana got me checked in quickly, service staff got the job done quickly and efficiently. Thank you!Anne, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Deana will be over-joyed to hear that you added her to your stellar review, thank you. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!
Great experience!
by Ctbee on 12/19/2024First experience at Spitzer after many years owning Toyotas.. Can’t say enough good things! My service advisor was the best! Informative, and full of personality! My car was done quickly. Can’t say enough good things about being a customer!Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future. Safe travels and Happy holiday's!
Dependable and honest service team
by Tom Morton on 12/16/2024James Thomas had been my service advisor at Spitzer Toyota for several years now, and it is a pleasure to see him when I take my Highlander in for routine maintenance. I return to Spitzer because the service is dependable, and James is… honest with me.Tom, Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction but James will be over-joyed to hear that you added him to your stellar review, Thank you! We look forward to the opportunity to continue serving your vehicle. Safe travels and Happy holiday's!
Quick Turn Around
by Steve on 12/07/2024We purchased our Toyota Highlander at Spitzer and all service has been done there for 5 years. Most recently I was in for annual inspection and snow tires. James Thomas was there when I checked in and consulted with me throughout the… process about any problems. A visit I expected to take all afternoon was done in less than 2 hours.Steve, Thank you for being a repeat customer and entrusting us to service your Toyota Highlander. We realize you have many choices when it comes to service and we appreciate that you chose- Spitzer Toyota. Until then, Safe travels and warm wishes!
Volvo S60
Toyota Tacoma
Volkswagen Tiguan
Patty, thank you for sharing your positive experience with our service department. We are pleased to hear that Deana and the team provided you with 5-star service. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!
by Spitzer Toyota Monroeville on 05/22/2025