Thomas Chevrolet
Customer Reviews of Thomas Chevrolet
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OIL CHANGE and INSPECTION
by Timbo88 on 12/03/2024Always enjoy all the people in the service department. They all friendly and helpful and Jack is the best.Service Review
by Mark Bradson on 09/11/2024The service team at Thomas Chevrolet Media is hands down and by far the best group of folks to work with!! They do, in fact, work with you, by explaining in detail what the issue is, in terms you understand, and how they are going to fix… the problem and make your vehicle right!! Now that's a big thing in my book! The team at Thomas include you in the process and keep you informed of the what's, why's, and how's in a way that you personally feel as though you are part of the Team as well!! It's a very refreshing experience and these are the finest service folks around! Bottom line? They care. And it shows!! Thank you to the A+ service Team at Thomas Chevrolet Media!!Thank you so much for your kind words, Mark! We are thrilled to hear about your positive experience with our service team at Thomas Chevrolet. It's fantastic to know that they were able to explain everything clearly and keep you informed throughout the process. We truly value our customers and are dedicated to providing the best service possible. We look forward to seeing you again soon! The Thomas Chevrolet Team
Car inspection
by Don04254 on 07/13/2023I got my car inspected at Thomas Chevrolet in Media, Pennsylvania. My car passed inspection. They always do a great job on my car. I’ve been going there about 15 to 20 years. I always feel they do a honest job on my car. There are some… places that charge a much higher price on my car. At Thomas Chevrolet I feel they give me a fair price on my car. They do a great job.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, George Davidheiser George@thomaschevy.com
Incompetent Service and lack of quality
by aj1234567 on 11/19/2018I purchased a new vehicle which shortly after had major issues. These issues were covered by warranty but quickly snowballed into repairs completely unrelated to the original problem among improper fixes to the leak. A water leak soaked the… interior and continued to as the service dept. did not want to give me a rental while the looked at and attempted to fix the leak, which took three times and is still an issue. They damaged my seats, carpet, paint, headliner and dashboard. All from a "simple" repair of a window seal. The service manager was lying to the GM rep stating my seats and carpet were never wet, when the service order written by them clearly stated everything was wet. They now are refusing to properly replace and fix parts that were damaged by water. Now i have a huge concern for mold as the truck was never dried and has been soaked for months on end. My electronics are also wet and the headliner is stained....long story short they are saying oh well take it up with GM the Thomas is not going to replace anything else. They do not stand behind their sales nor do they care to satisfy customers. They only seek to get you in and out at their convenience (i have made 7-8 separate trips for this issue). I would not recommend buying anything here based soley on their service dept. I regret my decision of buying a truck from them and would give them zero stars if I could. I could not even get answers from the management there until I went to a corporate level.We are concerned with your review, AJ. I'd like to speak with you about the details of your disappointment. Please contact me at your earliest convenience. Hope to hear from you soon. Sincerely, George Davidheiser George@thomaschevy.com
Great Service with a smile
by Wagswagner on 04/11/2017updated 04/26/2017Did not have to wait long at all. The recall was completed quickly and my truck works fine now. They knew what to do and they were good to me.2003 Malibu rough running
by nkeen on 02/09/2016Work done right the first time and to a high standard. Very pleased that Thomas' were able to get our old car behaving like a new one again. Excellent support from Matt Krackow at the service desk.Excellentb Service Team
by Kenn_Roberts on 08/23/2015I am the original owner and proudly drive a 2010 Chevy Traverse with 187,000 miles on it. Thomas Chevrolet is where I go to service my vehicle! They have consistently delivered on the brand promise of value, performance and a commitment… to doing things right for the customer. While I have had moments when a service advisor was not on their "A" game, more often than not I have work with customer service superstars like Matt or Colleen. They really know how to organize the right people for any project and be a strong advocate for the customer. Recently, my car was in for what would ultimately become a major overhaul (timing chain plus AC replacement and a car inspection). I am out of warranty based on my mileage and so everything would be out of pocket. Each step along the way, Matt kept me informed about the progress with detailed explanations so that a regular person would understand. At key decision points, we discussed the options and the pros/cons for each. He worked his team hard for the best prices on parts and labor time. The time and care that he took are all trademarks of a true professional. I spent several thousand dollars on the work done on my vehicle during this service appointment. Without reservation, I feel that every dollar spent was meticulously scrutinized to ensure maximum value. Big thanks to the service team that worked as my pit crew (Larry, Pat and Bob). I appreciate everything that you were able to do to get me back on the road. Your subject matter expertise and your customer first attitude only reinforces why I feel so positive about this dealership. You guys are the best! In Philly, we have an expression we use when we trust the work of someone and are willing to stake our reputation on it. We say, "I got a guy who can do that". Well, let me say this point blank. My guy for working our my car is Matt and the service team at Thomas Chevrolet!Thomas Chevy Service
by Donwas on 03/22/2015updated 04/03/2015I scheduled my car for an oil change along with a recall notification. Both items were completed in a short period of time. I was very satisfied with the service department.Repair 2004 Chevy Tracker Heat Shield
by jackson4205 on 02/11/2015This particular visit went very well. It was only to reattach the Lower Heat Shield on the Catalytic Converter. On my 2004 Chevy Tracker.oil leak
by Harry3425 on 10/30/2014Called Monday about a oil spot on the garage floor and got a appt. to come in tuesday. No leak was discovered. I was shown the underside of my truck and was told several reasons what the spot could have come from. I am sensitive to… spotting since I had the oil changed at 1st state chevy in delaware and had to go back three times because of leaking oil. I was glad to get home to Thomas chevy where things get done right the first time. It is also nice to see Tom and Amy.First Oil Change
by jpalesano on 10/24/2014It was a very nice experience when I got my first oil change & tire rotation. Ron greeted me and was very pleasant. He answered all the questions that I had. He even printed out instructions giving me an explanation of how to use the rear… windshield washer. I was very pleased with my experience with the service department.Walter John
by WalterJohn on 10/02/2014Being I had to come back twice because oil was leaking causing extra miles extra waiting time extra gas etc. also this happen the first time I came in for my free oil change it took two hours to take care of my problem. I would give the… service advisor 5 stars for being apologetic & honest about the situation,Malibu Service
by Stanley_2014 on 09/30/2014Matt the manager went out of way to make sure that any additional items that were necessary to be done, were completed at this visit.Thomas Chevrolet
by geardoctor on 09/30/2014Service visits at Thomas are always a pleasant experience! Work was done correctly and on time.... & Good coffee is good too!Routine Maintenance
by TCurran on 09/16/2014updated 09/27/2014Service personnel are very helpful and willing to advise regarding work being done to my vehicle. Everyone is so friendly - you feel like family.excellant service, always
by big_jim04 on 09/16/2014Every thing from dropping the car off to pick up was very professional. I would go to no other place for service.,Every thing from dropping the car off to pick up was very professional. I would go to no other place for service.,Every thing… from dropping the car off to pick up was very professional. I would go to no other place for service.Thomas Chevy
by geardoctor on 09/09/2014Needed repair urgently (exterior handle broke off door) and despite very short notice, Thomas Service got it repaired promptly and also did some timely routine maintenance during same visit so that I would not have to make two trips. Sales… staff is also top notch! (Yes, Ken, I am going to order that 2015 Vette right after Christmas!).back again
by Big_Jim04 on 08/25/2014Easy to schedule. Worked to my schedule and finished on time. Called me when the job was complete. Matt is always pleasent and helpfull.Love Thomas Chevrolet Service and Sales
by Grampster on 08/20/2014Ron and Matt are always very helpful and a pleasure to deal with. Never feel pressured. Recommend them all the time. Tom the shuttle driver is always pleasant and ready to go. Thanks for the great service once again.Second Vehicle Visit To Thomas Chevy!
by geardoctor on 07/17/2014Our extended family owns a total of NINE (9) Chevrolet vehicles all purchased from Thomas Chevrolet. All nine vehicles are also regularly serviced at Thomas Chevrolet as well. As the "Grandpa" of the family, I am aware of the interaction of… each family member with the folks at Thomas Chevy. I can therefore state unequivocally that in every instance, whether "Sales" or "Service," has been equally good. We have received nothing but the best of service from everyone at Thomas Chevrolet!Third Routine Service Visit to Thomas Chevy in Short time period
by geardoctor on 07/17/2014This commentary addresses a routine service visit for the third of our "family fleet" of 9 vehicles in just a short time. I can only repeat my previous comments: Our extended family owns a total of NINE (9) Chevrolet vehicles all purchased… from Thomas Chevrolet. All nine vehicles are also regularly serviced at Thomas Chevrolet as well. As the "Grandpa" of the family, I am aware of the interaction of each family member with the folks at Thomas Chevy. I can therefore state unequivocally that in every instance, whether "Sales" or "Service," has been equally good. We have received nothing but the best of service from everyone at Thomas Chevrolet! P. S. Love the new coffee machine in the Customer Waiting area!
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Thank you for your wonderful review! We're thrilled to hear that you enjoy your experiences with our service department and that our team, especially Jack, has made a positive impression. At Thomas Chevrolet, we strive to provide friendly and helpful service to all our customers. We look forward to seeing you again for your next visit! The Thomas Chevrolet Team
by Thomas Chevrolet on 12/03/2024