Sloane Toyota of Malvern
Customer Reviews of Sloane Toyota of Malvern
Review type:
SloaneToyota make it Easy to buy a new vehicle
Most dealerships suck... this one didn't
by jmsullivan99 on 08/11/2018updated 08/22/2018I dealt with a few dealerships looking for a car. All the others seemed most interested in thinking of things from their perspective. e.g. first question from others - "How much do you want your monthly payment to be?" - not asking what car… or options... straight to the money. Mohammed was the first one that looked at things from my point of view. Because of that, the sales experience was great and went very fast.jmsullivan99, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Mohammed went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Thank you for choosing Sloane Toyota of Malvern! Sincerely, Mike Nasrat General Manager mike.nasrat@sloaneautos.com - (484) 329-7300
Sloane is great
by MyHighlander on 08/11/2018updated 08/22/2018Very efficient and the waiting area is very nice. Great to pull inside to drop off car and when it’s ready I get in the car inside the garage.Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else be if service or sales. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Joe Roberts
by Joseph1 on 08/10/2018updated 08/22/2018Frank Straface was excellent, he made me feel comfortable, and provided excellent customer service. I would absolutely recommend Frank and Sloane.We cant thank you enough for writing this awesome review for our dealership Joseph! It was a pleasure to serve you, and we look forward to doing so again. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Mike Nasrat General Manager mike.nasrat@sloaneautos.com - (484) 329-7300
Great Experience
by Edgar_Carranza on 08/10/2018updated 08/22/2018Great service and customer care. We came with some ideas and requirements and all were attended perfectly. At the end we got the right deal to get the car we were looking for.Edgar, thanks for leaving this wonderful feedback! Customer satisfaction is one of our top priorities and were ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Thank you for choosing Sloane Toyota of Malvern! Sincerely, Mike Nasrat General Manager mike.nasrat@sloaneautos.com - (484) 329-7300
Service Dept. top notch
by Len on 08/16/2018Brendan was great. He kept me informed throughout my visit and the work requested was completed on time without delay. Great team!Len, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Brendan went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact me directly! Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Great Service
by Ruth2cats on 08/09/2018updated 08/15/2018The service was done on time and done well. They called me to tell me what they thought needed to be done and got my permission first.Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-73
Battery Replacement
by AndrewWalsh on 08/08/2018updated 08/15/2018Once I dropped my car off everything was easy and painless for me..... which is exactly as it should be!We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-73
5000 mile/ 6 month dervice
by Dyan on 08/15/2018everyone I came in contact with was extremely courteous and friendlyWe cant thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Mike Nasrat General Manager mike.nasrat@sloaneautos.com - (484) 329-7300
5 stars
by Ned on 08/15/2018Excellent Communication through process.. Timely service and excellent customer relations.. Brendan was fantasticWe appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Drive from Lancaster County PA for Great Service
by Mel on 08/15/2018In and out on time.Thank you for the wonderful review and for traveling to Sloane Toyota of Malvern from Lancaster, we appreciate your business! Thank you again for your kind words and please feel free to reach out if you have any questions. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Quick service.
by Thomas on 08/15/2018Quick. In and out.Thomas, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing Sloane Toyota of Malvern service department! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Solid experience
by K12345678 on 08/12/2018Relatively easy to schedule, free loaner car, friendly customer service. Only had factory recall, but had good experience. Would recommend.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
A great automobile service experience
by Douglas on 08/11/2018Sloane Toyota of Malvern has mastered the art of the ultimate in automobile service. Everyone there treats you as a member of the family-from the man who initially takes your car to the cashiers. Sloane Toyota Service is the best… automobile service there is!Wow, your kind words took our breath away! I am so glad your recent visit was such a success, and we hope you wont hesitate to reach out again in the future. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Great advisors, not sure about the techs...
by Michael on 08/11/2018The service advisor was awesome but the tech who serviced my vehicle dumbfounded me. I recently purchased my 2016 4Runner SR5 Premium from you and brought it in for its service and to determine why my passenger seat heater wasn't working.… I was told that it was working and that it was the light on the switch that was broken. Astonishingly I was also told that the seat was aftermarket. I brought this up to my salesman and he reminded them that the premium SR5 comes with optional leather. So I rolled the seat heater switch all the way up even though the light indicator on the roller switch remained off and waited. I also put the drivers seat heater on. After 5 minutes the heat from the drivers side was very apparantly. I felt nothing (as expected) from the passenger seat. I pulled back into the bay and had my advisor feel it. After co.paring them even she determined that somethig wasnt right. The drivers seat was emanating heat, nothing from the passenger side. She was very nice and told me it would need a full electrical diagnosis but they didn't have time to do it so I'd need to leave it. The problem with that is that's the primary reason I brought it in. This was docume Ted when I called to schedule the appointment. At this point the amusement factor of being told that it was an aftermarket seat had worn off. She offered a rental, which was nice but I'm still at ground zero and it's being suggested that I leave my truck where the potential.mechanic looking at it cant ide tidy a toyota seat.Hello Michael! It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Sloane Toyota
by Deborah on 08/10/2018I lived within a mile of another Toyota dealership. It take me approximately 30 minutes to drive to this dealership. The reason I continue to visit this dealership is that I always have an excellent experience - with both service… (scheduled maintenance) and sales. The people in service and sales are organized, thorough, and knowledgeable.Thank you for the five-star rating, Deborah! Please keep us in mind if we can assist you with anything else be if service or sales. Until next time, take care! Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Pleasant experience
by Constance on 08/10/2018All employees were friendly. I was given a good explanation of when to return for service. It was finished sooner than I thought it would be. I appreciated the free car wash.Constance, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing Sloane Toyota of Malvern's Service Department. Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Service
by Christopher on 08/08/2018Mike Bishop made the entire arrangement easy. He took time to explain the repair and was very accommodating, working around my schedule.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
5 stars
by Nancy37 on 08/04/2018You were so accommodating and bent over backwards to honor our requests! You even arranged for someone to go over the computer system when we called at the last minute.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Thank you for choosing Sloane Toyota of Philadelphia! Sincerely, Brett Younger- General Manager- brett.younger@sloaneautos.com- (215) 742-9300
Grade A serice
by Mary_K816 on 08/04/2018Mohammed Sid'Ahmed was courteous and very helpful! I would recommend him to all my friends. Toyota Malvern, PA 19355 !It's great to hear you had a great visit. We appreciate your recommendation! Thank you for choosing Sloane Toyota of Malvern! Sincerely, Mike Nasrat General Manager mike.nasrat@sloaneautos.com - (484) 329-7300
Great experience
by JohnAnd on 08/04/2018Friendly, efficient and went the extra mile to help. Everyone in the dealership was helpful. Service person went out of his way to find a way to save me money - who does thatThank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Thank you for choosing Sloane Toyota of Philadelphia! Sincerely, Brett Younger- General Manager- brett.younger@sloaneautos.com- (215) 742-9300
SloaneToyota isa very nice place to buy a care and to return for service as
by Stewart on 08/03/2018Jessica Ford frequently came out to the waiting area to update me on the progress of the service, to explain very clearly what was being done, and when some extra work needed to be done she very clearly explained what was needed and what it… would cost. When the car was ready she went over the whole bill in detail, I felt the total cost as very fair.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent
Sloane Toyota of Malvern serves the Malvern, PA area with New Toyota and Used Car sales and service. We have regularly updated lease deals, flexible financing, and a fully stocked parts department. Part of the Sloane Automotive Group, which has been serving the Philadelphia area's automotive needs since 1970, we look forward to helping you. "There Is No Place Like Sloane." Contact us today:
593 Lancaster Ave
Malvern, PA 19355
(484) 329-7300
https://www.sloanetoyotamalvern.com/
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Pravin, thank you for your continued trust in Sloane Toyota of Malvern! We're delighted to hear that Eric, Carrie, Ed, Anthony, and Frank made the process smooth and efficient. We appreciate your recommendation!
by Sloane Toyota of Malvern on 02/06/2025