Customer Reviews of Keller Bros Ford Lititz
Review type:
Great experience
by CCK2915 on 01/23/2025
Mel from Keller Brothers Ford did an awesome job of finding the right car for us.
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22 reviews
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Outstanding dealer to work with
by Brent Riehl on 09/21/2023Just took delivery of my 3rd F-150 from Keller Bros Ford in Lititz. Superb dealer to work with. NO hidden fees, surprises or gimmicks. Salesman Rick Pontz is GREAT to work with. Up front, honest and works hard to earn your… business...HIGHLY recommend seeing Rick for your next purchase.
The following reviews are more than two years old. They are not included in the overall rating.
55 reviews
You can always rely on Keller Brothers
by Kathyflav on 08/10/2023I purchased my 2015 Ford Escape at Keller Brothers. I trust and value them tremendously! The people in the Service Department, especially Dave, are very kind and helpful. The waiting area is delightfully comfortable and clean. I will… always take my car to them for care and maintenance.amazing!
by LMRbrts828 on 07/29/2023I've always appreciated the honesty and accountability of this dealership, but this visit was OVER the TOP!! It has been very difficult for me to find a way to leave my car for servicing. But they came TO my workplace, picked UP my car,… serviced it, AND drove it BACK to me!!!! AND, they gave me a car wash to boot!!!! Julianna and Chris have always done an amazing job telling me ahead of time what to expect ahead of time too. I am forever sold out for this dealership!!!!Last minute service on my 2014 Ford Fusion
by 2440cypress on 07/12/2023On Sunday, my car battery died. First thing Monday morning, called Keller Bros Ford, Lititz, PA, to ask how soon they could fit me in to check & replace the battery...they told me to bring it in right away -- they'd fit me in! I was in/out… and back to work in no time. So thankful for their service!Personal service is not dead!
by RBeaumac on 07/08/2023Local home town dealer demonstrates why they have been in business since 1921. What a contrast from the assembly line approach of the “largest Ford dealer “ the next two over….no thank you! Best of all the recall service and SYNC System… adjustment, training and two phone calls were all at no charge!Great Service
by Ron Bronco on 05/05/2023Fixed right the first timeFantastic Buying Experience.
by Rex Elsea on 04/27/2023My salesman Nate and the entire team at Keller Bros. Ford were fantastic. They demonstrated that they valued not only my business but also my time. They were responsive, transparent, and honestly everything I could have asked for in a sales… experience. Thanks again!Our sales person Brad E. was professional, knowledgeable; extremely helpful
by Joanne B. on 04/21/2023Brad went out of his way to make the sale. Mostly, he listened to us with regard to pricing, style and comfort. We bought the same kind of car we had previously bought at Keller Brothers but obviously updated. Because the car is new,… there are many features that I have to learn that are completely different from my previous Escape. Brad has been very helpful thus far. More instructions to come.BLUE OVAL SERVICE
by Fordman on 04/10/2023it was time for state inspection. Keller was right there to make sure my car was in compliance.Great experience!
by Renee K on 03/09/2023We are so happy with our purchase! Super quick and easy! Katrina and Nick were great to work with!Pleasant Car-Buying Experience at Keller Bros Ford
by SteveAM on 02/23/2023Our salesman listened to our needs and was able to find and excellent almost-new vehicle with a price close to our ability.Awesome New Explorer!
by Chris3162 on 02/11/2023We were very pleased with our shopping experience at Keller Bros. Ford in Lititz, PA. Our salesperson Brenna was excellent - very attentive and knowledgeable without being at all pushy or aggressive, which I greatly appreciated. I've walked… out of dealerships when someone puts on the "hard sell". Communications with Brenna was prompt and clear, everything with loan processing went according to plan ... the finance fellow and dealership manager couldn't have been friendlier or more genuine. Just a really good experience and we are loving the car. I've been a Ford guy all my adult life. Had an Expedition for 16 years, have had my Mustang for 11 years, and just traded a 9-year old Explorer for my 2023 model. Just finished a 2200 mile trip to Florida and back - what a beautiful riding vehicle. Averaged 24 mpg down and back, despite traveling 81 through the mountains of Virginia and the Carolinas. The Eco-Boost I4 engine is no joke. Plenty of juice whenever I needed it.No muss, No Fuss
by Elevenor on 02/06/2023I have been leasing my Ford Edge from Keller Ford. The process has always been fast and courteous. with no pressure,Great Service!
by Jarnberx5 on 01/30/2023I’ve used this dealer on several occasions and each time the service and communication was wonderful. They have helped me to get into the cars I wanted each time and made the experience as simple and as straightforward as you could ask… for. Would definitely recommend!Great service
by Lancaster on 01/28/2023Courteous and convenient place for service.Owner
by Kimber1 on 03/31/2022It was fast and easy. Very professional, not pushyHappy driver
by Stephstiff on 07/30/2021Great customer service and quick service! Definitely recommend!2017 Ford Escape
by escape claus on 12/21/2020Excellent from scheduling through the actual service and pick-up. My service advisor, Brian was my service advisor and even took the extra step to submit my rebate form for my new tires. The Parts Department that verified the tires I… needed and the service tech who did the work. Great job, as always.Service and inspection
by I don't know on 12/06/2020Everything was completed on timely manner.Great service
by Boy Lincoln on 09/25/2020Honest . Pleasant . Efficient!F-150 2019 Lariat
by frederick on 12/30/2019Very easy, extremely agreeable sales people. My fourth new truck with Keller brothers Ford.
About our dealership
Keller Bros first opened its doors in 1921 on the front lawn of Mark Keller's family home in Buffalo Springs, Lebanon County. It was an exciting time of invention and adventure when it came to the automobile. An era of depression and war did not still the beating hearts of those who had vision and were fascinated and intrigued by the automobile. With the help of Mark Keller's brothers in 1921 they opened their garage and soon found themselves looking for additional space. In 1930 a new Ford facility was constructed exactly where it remains today as Keller Bros Ford Lebanon in Buffalo Springs, Lebanon County.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service