Customer Reviews of Lancaster County Motors Subaru
Review type:
So excellent; Solterra sale
So excellent; Solterra sale
by Mark A on 01/23/2025Stopped by the dealership, 1 hr before close and workers scrambling to get the lot clear before a forecasted snow storm we met Cathy S. She took the time to listen, provide guidance and numbers on a new outback. Then the electric vehicles… rolled in to the showroom floor. I expressed interest and again provided us with facts and incentives that led to us driving home a new Solterra just 3 days after asking my wife if she wanted to go look at cars.Mark, we're delighted to hear Cathy provided such attentive service at Lancaster County Motors Subaru! It's fantastic that you found the perfect vehicle and drove home in a new Solterra. Thanks for choosing us, and enjoy your new ride!
Thank-you!
by The Folks on 10/21/2024My wife and I were pleased with Rick’s demeanor and attention to detail. We felt positive about working with him every step of the way.It's wonderful to hear that Rick's demeanor and attention to detail made your experience at Lancaster County Motors Subaru a positive one. Thank you for sharing this feedback, and we hope you're enjoying your new vehicle!
Top notch experience!
by Greg on 09/26/2024All representatives took time and care in the selection and purchase of my vehicle.Greg, thank you for trusting the Lancaster County Motors Subaru team with your recent purchase! We appreciate your business and hope we have the privilege of working with you again in the future. Until then, take care and enjoy your new vehicle!
Excellent Service
by Liz P on 09/25/2024Lancaster County Motors Subaru has consistently won my loyalty since I purchased my SUV in 2015. Service, support, and communication have been outstanding.Hi Liz P! We're delighted to hear that our service and support have kept you coming back since 2015! Thanks for being a loyal customer of Lancaster County Motors Subaru.
Service and new tires
by Brown on 08/27/2024Good communication, I was kept in the loop throughout the process.Brown, thank you for choosing us! We'll see you next time. Safe travels! - The Lancaster County Motors Subaru Team
Five star dealership
by DB on 07/26/2024Our service advisor, PAUL GLICK was very attentive to our problem with our Subaru, he immediately got us an appointment, offered a loaner car and Colleen was very helpful with the service. Everyone is very friendly and helpful at this… dealership. They will have our business from now on.Thank you for sharing your positive experience with Paul and Colleen at Lancaster County Motors Subaru! We're glad to hear our team was attentive and helpful. We look forward to serving you again in the future!
Fast work!
by Frank Goldberg on 07/25/2024So far it has been a good experience dealing with this dealership. I will say I've dealt with other dealerships with did half baked work. At this time I am pleased.Frank, we're glad to hear you're pleased with your experience at Lancaster County Motors Subaru. If there's anything more we can do for you, please let us know!
Great service
by S Stahl on 07/25/2024Prompt, courteous and friendly customer service. All was explained in detail and questions answered. Wonderful waiting area.Thank you for the kind words! We're delighted to hear that our team at Lancaster County Motors Subaru provided detailed explanations and a comfortable waiting area. We appreciate your feedback!
Quick service
by Dick C on 01/25/2024In & out in 45 minutes for oil change and tire rotation.Thank you for your confidence in Lancaster County Motors Subaru, and for your business. We are grateful to have you as a customer!
Wonderful and efficient service
by Delphine on 01/19/2024My husband and I have experienced quite a few service departments over the years and this one is the best. From the time we arrive to the time when we return the loaner every staff member we encountered did a great job.Delphine, we're delighted to know that you had a great service experience with our service team at Lancaster County Motors Subaru. Thank you for choosing us! We'll see you next time. Safe travels!
Fixing my cross trek.
by GOD BLESS TIGERS on 12/15/2023Not happy about the problem happen at but Lancaster County Motors Subaru did a great job fixing the problem and thank GOD for the warranty. Bought our last 2 cars there.We're glad to know that our team at Lancaster County Motors Subaru was able to resolve the issue for you. Thank you for trusting us with your car needs, and we appreciate your continued support! Safe travels!
Subarrific!
by WaynePA on 10/04/2023This is a totally great dealership, for both sales and service. Had my 2023 Forester in for the first service and everything was wonderful. Customer service employees are very friendly and extremely helpful.Thank you for trusting the Lancaster County Motors Subaru team with your automotive needs! We're grateful for your support and look forward to seeing you & your Forester again next time!
Service Review
by Don on 08/04/2023The service liasson was excellent under difficult circumstances. While the service took longer than projected the liasson kept me informed.Don, we appreciate your understanding and patience during the service process at Lancaster County Motors Subaru. It's great to know our team kept you well-informed despite the delay. Thanks for sharing your experience!
New baby!
by Dwayne and Kim on 10/14/2022My husband and I wanted to take a crosstrek out for a ride to see if that would be a new car option for our family. We were met at the door by Jason, who was awesome. He was very knowledgeable and great to work with. He worked with us… getting us a decent trade in for our current car and worked with us finding us a comfortable payment. We are very happy with our new car and very happy to have an awesome sales guy ! Would highly recommend this dealership ask for Jason, he will treat you right!Dwayne and Kim, thank you so much for trusting Jason & the Lancaster County Motors Subaru team with your business! We hope you & your family enjoy the new Crosstrek and hope you won't hesitate to reach out if we can be of service again in the future!
Awesome buying experience
by Tony V on 07/23/2022I worked with Eric to reserve a new vehicle in transit, he kept me up to date and made the entire buying experience easy and smooth.Thank you for the awesome feedback, Tony! We're so glad Eric had the opportunity to assist you with your purchase and we hope you enjoy your new vehicle. Take care and thanks again for your business, from all of us here at Lancaster County Motors Subaru!
Absolutely LOVE, LOVE Derek Scott/Service & Lancaster Subaru
by Kat G on 07/10/2022Absolutely LOVE, LOVE Derek Scott & Lancaster Subaru. Words can't express my appreciation and value for them. Derek is always straight with me and works very hard to solve any problems that we bring or may come up. He does not pass me off… to others. He will get answers from others but he's there the whole time. He has never made me feel stupid. He's so well spoken and speaks with such respect, he's just such a delight to be around. I trust Derek 110 % with my car, my family does too. I recommend Derek to my friends and anyone that may mention needing service for their vehicle. Derek goes above and beyond without a 2nd thought. A dear friend of mine had an unpleasant experience at a different Subaru dealership. This was his 1st time with Subaru too. He knew how much I trusted Derek and finally let me have him take a look at her. (My friend usually does his own auto work too, he's a tough cookie). I explained everything to Derek, asked him to redo the work so we could trust it was done and done correctly, call me for payment. Derek and that specific department lead had a quick chat, said they would like to take the car right away, and do the work, at no charge, they felt it was the only right thing to do eventhough it wasn't their error, it was still their brand, more importantly they wanted to do right by the customer, hopefully keep us. (I'm never leaving, my friend was ready to walk, but was shocked how Derek and his team felt, handled it,?things, especially compared to their sister dealership, he is sticking with Derek, eventhough he's an hour away). I literally cried. I know there's a team of people behind Derek. I feel it speaks volumes how well they all work together because I drop off a vehicle, easy peasy, I pick up my vehicle when it's done, easy peasy every time (and the work done on the vehicle is always timely). Getting my vehicle serviced was one of the most dreaded, stressful appointments for me. Derek has made it completely stress free, every time. This is the cleanest, most comfortable, best thought out dealership I've ever experienced. Even in the back where all the dirty work happens, it's always crazy clean. Derek Scott is the Absolute best! He is the only Service Advisor for me, my cars! Lancaster Subaru is Awesome!Wow, Kat, thank you so much for the incredibly kind review! We're so glad Derek & the team continue to earn your support with their stellar service and we appreciate you referring us to your friends & family. Your business is greatly appreciated by all of us here at Lancaster County Motors Subaru and we look forward to seeing you at your next visit. Take care!
Excellent service adviser
by William on 06/24/2022Katherine was extremely helpful not only in explaining the service happening and sugessting what else should be done but, also obtaining price, availability and install time for a option item i asked about. Very pleased with service.IThank you for your glowing review, William! Katherine is an all-star employee and we're so lucky to have her a part of our team! We look forward to seeing you next time at Lancaster County Motors Subaru!
Excellent service experience!!
by Rich W on 06/09/2022I dropped my Forester off at night for service the next day. Got a complimentary loaner car - sweet 2022 Outback! Got a call at 8 am the next day from Veronica telling me my car was ready! Brought in the loaner for a seamless exchange… that afternoon. The cashier even discounted my bill $20 with a ‘wild card”!! And all with great attitudes. I love going in to Lancaster County Motors for Subaru service!Thank you for sharing your experience! We're honored to have you as a Lancaster County Motors Subaru customer and look forward to your next visit!
Superb Sales Team
by Harrison on 02/24/2022Highly recommend going here to purchase a car. I especially recommend talking to Robert Barkley. I was looking at several cars to purchase over the course of several weeks. Other sales consultants did not have many answers to questions I… asked or the consultant had an indifferent attitude when I would ask questions. Robert was a breath of fresh air. Robert was upfront, gave compete and clear information regarding the cars that Subaru manufactured, and always took my phone calls whenever I had a question. He went above and beyond as a sales consultant. If you want someone who’s main focus is the customer, I highly recommend going to Lancaster County Motors Subaru and talking to Robert for your next vehicle purchase.Thank you for recommending Robert and our team at Lancaster County Motors Subaru! We're so happy that he took such great care of you before and after your purchase! See you next time, Harrison!
Oil change
by Dlg on 11/20/2021Quick and easyThank you for taking the time to review your recent visit with the Lancaster County Motors Subaru team! We appreciate your business and hope we have the opportunity to serve you again in the future!
Great team
by D h on 10/16/2021I drove 3 vehicles before I chose one. Got a very good trade in. Very prompt crew. Everyone worked together. Was in and out with a new vehicle in a couple hours.Thank you for your 5-stars! We hope you enjoy your new vehicle! -Lancaster County Motors Subaru
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Legacy
As part of our commitment to providing a rewarding sales and service experience we offer our Rewards Card Program which will provide you continued savings throughout your vehicle ownership. Rewards Card Program benefits can include:
- No Charge PA Safety Inspection
- Buy 4 Oil changes, get the 5th one free
- Referral Rewards: First 3 referrals earn you $50 each, the 4th $100
- No Charge Loaner car provided for 30k, 60k, 90k and 120k Mile Services
- 10% off all Accessory Purchases. Labor not included
* Programs effective at our Lancaster County Subaru, Hyundai, Kia and Pre Owned Dealerships located on the Manheim Pike, East Petersburg, PA.
* Some Restrictions Apply, see Dealership for complete details, must purchase vehicle on or after January 1, 2006, discounts not good in combination with other specials or offers, Program subject to changes.
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Mark, we're delighted to hear Cathy provided such attentive service at Lancaster County Motors Subaru! It's fantastic that you found the perfect vehicle and drove home in a new Solterra. Thanks for choosing us, and enjoy your new ride!
by Lancaster County Motors Subaru on 01/24/2025