BMW Of Devon
Customer Reviews of BMW Of Devon
Review type:
Very pleasant experience
New Customer
by Makeba on 05/13/2020The sales rep and finance manager was pleasant and worked with me they made the process smooth and easy during this difficult pandemic that we are experiencing.We appreciate you taking the time to leave us this excellent star rating, Makeba! We look forward to working with you again in the future. Sincerely, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Great Service and a very smooth buying process
by David on 03/10/2020The service has been outstanding. I had a couple of warranty issues to be fixed and I had taken it to a dealership that is the closer to where I live and they just said on the repair sheet they couldn't replicate the customers complaint.… I brought to Devon the next week and everything was fixed.Thank you for leaving us this great review, David! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Richard Hudak – Service Manager – richard.hudak@bmwofdevon.com
Great service
by Mel on 02/14/20201st time at your dealer. Initial Service process was very fast! Loaner car was ready. Very responsive to questions by service representative.Thank you for the positive review, Mel and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Richard Hudak – Service Manager – richard.hudak@bmwofdevon.com
BMW Devon Rocks!
by Ricardo on 01/30/2020Caring staff, great service, great customer service. Attentive and professional staff. Dale was great and finance person was also great. Manager was awesome as well.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Mike Todak – General Manager - mike.todak@bmwofdevon.com
BEST DEALERSHIP in TRI-STATE AREA!!!!!!!
by Pat on 01/24/2020BMW of Devon is the BEST DEALERSHIP around. I found my CPO vehicle on the dealership website & within the hour,,,,,,,THE DEAL WAS DONE!!!!! Drew Wendle accompanied me on the test drive & he was AWESOME!!! From pointing out features… that my current vehicle (2013 535i) did not have... to his well-rounded knowledge of the BMW line. The purchase price of my NEW CPO & my trade-in (BMW) were well within my price range! Mike Todak (GM) & Frank Muto (NEW CAR MANAGER) were great to deal with.......NO HAGGLING or BACK & FORTH CHECKING about price NEEDED!!!! The dealership has a exceptional variety of BMW's (new & used) to fit everyone's needs. The entire staff is friendly & helpful & will do whatever it takes to make their customers happy.What an enjoyable review to read! It is reassuring to know our team provided you with a hassle-free and great shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling satisfied. Don’t hesitate to call or stop in should you have any questions. Mike Todak – General Manager - mike.todak@bmwofdevon.com
Pre-Owned BMW Purchase
by George on 01/18/2020No high pressure sales. Christian was top notch. Personable, knows his products and is very objective in his sales approach. Also the gentleman I test drove the car with was knowledgeable and pleasant.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to BMW of Devon. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Awesome experience!
by David on 01/16/2020Our sales person, Darryl Tate, was the best ever. He was very professional and patient. He was not pushy at all, worked with us on a fair price and made financing easy. He answered our questions before we even asked. Even after we took the… car home he followed up. The car is in excellent condition and even though weve only had it a week, I feel comfortable that we wont have any issues. So far this has been the best car buying experience we have ever had. Thank you!!Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Darryl was able to meet your needs. At BMW of Devon, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Very enjoyable experience.
by Chuck on 01/13/2020Great surroundings, energetic fib, good straightforward conversations, efficient. Enjoyed dialogue and negotiations with Chris B and Mike T.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
A Stellar Experience
by AZCT on 01/11/2020I was in the market for a CPO 2019 BMW X6, after doing some online browsing I contacted BMW of Devon and asked for Christian Tamburro right away, after seeing that he has worked well with plenty of clients who had left reviews. I did not… want to work with anyone else and I was not disappointed, Christian was professional, got us the deal we wanted and more on the X6 they had in stock. We came out all the way from Connecticut to do the deal, and we would gladly do it again. I think BMW of Devon has gained another out of state client, their willingness to work with you and to come to the right price was effortless! No Haggling, no gimmicks or dirty schemes. Christian has definitely been great to work with. I communicated with him frequently during one of the busiest times of the year, the end of year. He responded as promptly as he could have given the hectic time at dealerships. He accommodated our requests when we had some concerns and gave us multiple options to work with and make things as best or as easy as possible for the car to come to us in perfect condition given it was certified pre-owned. The only reason I rated the quality of work a 4 out of 5 was because of an imperfection on the bumper that was not professionally done (but this was the responsibility of their auto body contractor) but Christian was willing to make it perfect it is just that we did not have the time to come out again from CT to wait for the car to be finished after having waited for more than a week and a half to address some other things we pointed out. After the sale of the car, I value the post-sale process even more than the pre-sale process because you should be the same way to your client as when you had tried to sell them the car. I had additional needs and requests after the sale of the car and Christian was definitely responsive and willing to get me documentation and a minor part that I needed for the car. This is why I would go to him again because it is this type of customer experience and satisfaction that I would scrutinize more than others. Most dealerships wouldn’t care after they sold you the car but that is not the type of experience I had here and hoping they keep it up. Nonetheless, the dealership is stellar and so is Christian and the rest of the team. We will gladly contact them again as our first option when we decide to buy a BMW.Adnan, thank you for taking the time and driving/traveling from Connecticut to see Christian and the BMW of Devon team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. Enjoy your new X6. Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Sloane BMW of Devon - a great experience
by Bernard on 01/07/2020Greg DiRocco worked with me throughout the process. I took a good part of a month to decide on the right car and he tended to my every needs. When it came time to actually buy, the first offer was quite good - it was a most fair price to… start with. A little bit of negotiation yielded a better final number for me. The process was quite straightforward and most pleasant.Thank you for taking the time to write this review. We are pleased to hear that Greg was able to provide an efficient and overall positive experience. Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Do not Judge A Book by its Cover
by SugarD on 01/06/2020I felt that I was judged when I walked through the door. The salesman Drew and I started off rocky because I felt as though he was fast talking me, talking at me, not being personable or cordial which set me in a way. Realizing that I was… not being receptive nor nice due to the above I owned up to the situation and we were able to get through the transaction cordially.We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Quick and Easy, Excited to have a dealer who cares!
by Christian3 on 01/04/2020Drew was extremely personable, had a great memory (Called him 6 months prior inquiring about a vehicle), and was extremely well versed in the technology of the vehicles, Drew was willing to do whatever it took to make sure I was happy to… spend my hard earned money at BMW of Devon.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Service with a smile
by CAP on 01/03/2020Hakem was our salesperson. He was great. He was friendly, provided information when asked, and was low pressure. His colleague, Saif, was a team player. When things got busy, he and Hakem worked as a team. Carson was our Genius. He was… very knowledgeable and patient. He walked us through the "ins and outs" of programming the car technology in a way that made sense.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to BMW of Devon. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
The Best!!
by Cathy on 12/28/2019Best car shopping experience ever! Great salesmen who knew their stuff, great selection. Got exactly what we hoped for.Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Great service appointment!
by Andrew on 12/26/2019Clear explanation of what needed to be done, applied a coupon to save me money without my asking for this, and gave my car a needed cleaning inside and out! Also, the waiting room is great for working with excellent beverage options.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Richard Hudak – Service Manager – richard.hudak@bmwofdevon.com
2017 Honda Accord
by Louie on 12/25/2019bought a mint condition 2017 honda accord exl with 32,000 miles - great end to end buying experience with very little sales pressureLouie, thank you for the feedback! We are happy to hear about your positive experience at BMW of Devon, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Great experience!!
by Dee on 12/20/2019My experience was great from the start. When I inquired about the vehicle I was contacted quickly. When I came in to see the vehicle my experience wasn't the typical car buying experience it was actually as enjoyable as the process can be.… Mr. Rick was absolutely a joy to work with during what can be a stressful process.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Worst Buying Experience EVER. Never Again
by unhappy customer on 12/19/2019Summary: I bought the specific, certified used car I wanted at a fair price. The sales experience was without haggling and miserable because they let loose a salesman who appeared untrained. After sale customer service for registration… and follow up was worse. In all my years of car buying, I have never experienced any franchise dealer where I felt so poorly treated. So I found my certified used car, a 2017 BMW X6, online myself on Cars.com. I called the dealer and arranged a visit on 9/26. I was assigned to a salesman, Dane Stanton. I arrived and he showed me the car. I asked some questions, most of which he was unable to answer without asking another salesman. I felt that I knew more about the car than my salesman, and that isn't right. Most specifically, I asked if the car would support Apple CarPlay, and I was assured it could be activated upon sale. I told him I would take the car and I would give him a deposit to hold the car until we arrived for final purchase on 9/30. This allowed the dealer to prep the car for sale. I returned with my wife on 9/30 at 4 pm. The vehicle price was as advertised and firm. I was offered a fair price for my trade. Dane Stanton again showed his inexperience. He constantly left us to find out how to execute the sales paperwork. We asked for BMW financing because there was a 1.99% national promotional offer from BMWUSA. Dane told us he was unaware of that and disappeared to talk to his manager for 20-30 minutes. He came back and offered 2.99%. I advised him again of the national offer for which I was well qualified, and showed him the internet promotion. He disappeared again for 15-20 minutes and now offered the correct rate. He completed the sales paperwork with much consultation, at times bringing another salesman over to do the computer work. We literally spent 4+ hours at his desk in this struggle. Finally, we went to Tory, the Finance Manager, to complete the deal. She was friendly and competent. We were with her for close to an hour. So after 9 pm (having arrived at 4 pm), we try to take delivery. Dane tries to activate Apple CarPlay for 20 minutes or more, without success. He enlists another salesman, who also tries for around 20 minutes. He finally gets the manager (Frank?), who comes and activates the feature. So we are finally able to leave after 10 pm. So a specific car which I located off the internet took 6+ hours to purchase! I can only imagine how long it would have been if there were any sales variables such as unanswered questions or price negotiation. So here is the after sales experience. I contacted Dane. I contacted him the next Day, 10/1/19, to tell him that the car did not have a vehicle manual in the glovebox. The manuals are customarily included on certified used dealer cars. He told me he would work on getting them for me. After contacting him 4 more times and nagging, I received a single book at the end of November, two months after I started asking. All the other books in the car packet were not included. Thank goodness for EBay where I was able to buy a used set of car books for $40. Finally, as of today, 12/19/19, my car is still unregistered. The dealer insisted that they had to take care of registration. I have now gone to Delaware DMV 3 times for VIN# inspection because THEY LOST MY PAPERWORK. I have had to get a temporary Delaware tag which is now expired as well. They expect a Delaware tag on or around 1/13/20, about 105 days after purchase. They gave me a 60 day tag at the outset. Delaware will not renew the temporary tag. I will have to drive an unregistered vehicle at my own risk due to this dealer's incompetence. Unequivocally, I would not buy from BMW of Devon again, even if they were the only dealer who had the BMW I wanted. I am pretty brand loyal, but I would switch brands before I would patronize this dealer again.great BMW experience in Devon, PA
by Donald on 12/13/2019My service advisor for over 10 years is Jeff Martin. I always respect Jeff's advice and he has treated me very fairly. My trust in Jeff is the main reason I have been loyal to this dealership, regardless of the ownership.Hi Donald and thank you! We can't tell you how much we appreciate your customer loyalty! Best, Richard Hudak – Service Manager – richard.hudak@bmwofdevon.com
Excellent experience—from sales to service
by Judith on 12/07/2019Easy, pleasant, honest. I feel sincerely valued. From sales to service—very helpful and I feel that they are always focused on providing the best customer experience!We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
Quality BMW Dealer experience
by John on 12/06/2019Honest pricing and fair negotiations, was an extremely pleasant experience with the sales rep and sales manager. Would definitely return for another future purchaseWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Mike Todak – General Manager - mike.todak@bmwofdevon.com
With the power of the Sloane Automotive Group we will be able to deliver all of the services and amenities that you would expect from a premium BMW Dealership in Devon, PA. Whether you are a new customer or someone who has been to this location before, we are looking forward to having an opportunity to WOW you with premier customer service and professionalism.
The all new BMW of Devon is located at 20 Lancaster Avenue in Devon, PA right near the Devon Horse Show. We are open for service Monday through Friday 8am-5pm and Saturdays 9am-5pm. We will be expanding our fleet of BMW Service Loaner vehicles as well as providing shuttle services to nearby venues.
Please visit Sloane Automotive Group's All-New BMW of Devon in person. We think that you will be impressed and we are excited for the opportunity to serve Devon, Malvern, Norristown, King of Prussia, Berwyn & Wayne.
If you're in the market for a new or used car, you've come to the right place.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
It's great to know that Anthony provided you with a smooth and informative experience at BMW of Devon. We appreciate your recommendation! Enjoy the ride in your new BMW X3!
by BMW of Devon on 02/29/2024