Keyser & Miller Ford
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Customer Reviews of Keyser & Miller Ford
Review type:
F150
by Robparl on 01/04/2025
updated 01/13/2025
Rick was friendly and knowledgeable. He made the process easy and I was able to come out of the dealership feeling confident with my truck purchase.
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8 reviews
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Be Aware
by Dude0122 on 07/07/2025I reneg on the original review I left which was positive but now changed cause after purchased the car, can't get a hold of salesman. Have to keep calling to try to get a answer on something. That's just telling me, we have your money. Now… good luck. Unbelievable. Yesterday I get something in mail which I thought was junk but decided to open it. Good thing I did. It was paperwork on a bank I apparently took loan out with. Know nothing about this. I asked them when buying car if they use certain banks or can I choose mine. He sd they have certain ones and then asked what bank I had so I told him. He sd they deal with them and if could get a cheaper rate from them then that's great. Keep in mind I told him I have excellent credit. So they come back and sd we got you 7.74 percent. Not complaining but still That's great considering. My banks loves me. So how this traction was done, made me believe it was my bank. So now I call them on this and of course they twist things. Never let me know what the rates were they got from who. I have no clue who this bank is let alone never heard of them. Every time I purchsed a car, I was told banks and rates. So now I'm stuck on a loan I guess that I know nothing about. So now They told me they will look into why they Sd Santander and its a different bank. Paperwork doesnt have this bank listed in loan paperwork either. So now I have to waste my time calling this bank to finding out who they are and what i need to do condering i know nothing about them. So i have to fight now for this car. Already got screwed from 1 back i didn't know. People Be very careful buying anything from them. They don't care. They just want your money and dont care anything about what happens after you leave. They can't even call you back. You have to keep chashing them until they answer. They did come down very little with the price but thats with Carfax saying they were $ above what cars worth, so no real deal. PEOPLE SPREAD THE WORDF150
by Robparl on 01/04/2025updated 01/13/2025Rick was friendly and knowledgeable. He made the process easy and I was able to come out of the dealership feeling confident with my truck purchase.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Keyser & Miller Ford Inc! We hope to be of service to you again! Take care!
Nikki
by Nikki 1963 on 12/06/2024updated 12/13/2024They were very helpful and polite. We picked our Expedition took it for a ride and bought it...great truck I love itHi, we appreciate your feedback! Safe travels!
Amazing Experience
by Fortino on 12/07/2024Efficient and easy to work with. Peter was exceptional and extremely detailed. Highly recommend the dealership and Peter specifically.Sales Associate
by Michael on 03/24/2024Peter Ramirez at Kaiser Miller Ford provided quality service and was patient and helpful during our decision making process. I would recommend him to anyone looking for a great Ford!Customer
by Mark Goodman on 03/16/2024Hassle free and straightforwardAbsolutely Terrible Service in my case
by Thomas Bourgeois on 02/24/2024If one could give ' 0 ' that would be the rating, based on my experience with Keyser Miller. I'm well into my 60's and I've never written a bad review, when I review its usually to commend a business or service. Keyser Miller has been so… poor, I have to write. I drove nearly 100 miles, NJ to PA, to purchase this car. I cleared out my trade in, but forgot my garage door opener and my NJ EZ Pass transponder on the windshield. I notified the person within 2 days of purchase. I was told that they retrieved my garage door opener and would mail it (I'm 100 miles away). They said that they checked the windshield and my NJ EZPass transponder, was not there on the car. I waited almost a month and no package arrived. I called the sales manager, twice, left voicemail, he didn't call, I wrote emails, he didn't return, I even sent a letter. I tried for a couple of weeks, before he responded. I was told that "my package was lost in the mail", but, they had found it, they had "re-mailed" it and I'd have it around Dec. 5th or 6th 2023. So again, I wait, I wait a couple of weeks. In mid-December I finally get a response. The Sales Manager says, he was "assured" that my package was mailed. In the meantime. Though Keyser assured me that they had checked and my NJ EZPass Transponder was NOT on my windshield.. I see that on Dec. 3 and Dec 5th, I am getting 4 tolls charged to my old NJ EZPass. Keyser let my car go, to someone else, never removing my NJ EZPAss transponder.. so I was out more than $30 in tolls and had to immediately shut down the account. How does a car leave a dealer, without them checking the windshield. And, what about the message I got in November, saying that they checked and the NJ EZPass, was not there? I never received my package. though they "assured" me that they had checked, and, it was mailed. They never replied as to what happened.. this got lost in the mail in November? then Found, then "re-mailed" Dec 1st, then lost again .. but they assured me, it was not. My things were never sent. No one ever said "hey we are sorry it worked out like this. I lost over $100 in fees for tolls (they didn't bother to check for my NJ EZ Pass, and for replacing my garage opener.. The worst part is. Going weeks with no response, and never, after all of these errors, never, saying.. sorry, this did not go as we would have hoped. Absolutely terrible customer service and interaction.Excellent
by Happy girl! on 01/18/2024Salesman, Rick Gilbert, went out of his way to help me and was so genuine. He was never pushy or trying to oversell me. Great asset to Keyser Miller in Collegeville, PA.
The following reviews are more than two years old. They are not included in the overall rating.
27 reviews
Sold me a pre owned Volvo with an 8 year old battery
by Bad Battery on 04/27/2023First off, this review is not a condemnation of the salesman. He was fantastic. My issue ultimately lies with the dealerships owner and the maintenance manager. On April 10th, I purchased a pre owned Volvo S60 from this dealership. The… maintenance department checked the brakes, rotors, fluids etc. Apparently nobody looked at the battery. It was the original battery that came with the car. It was in there since 2015, and I bought the car in April of 2023. Within 48 hours, I got a message on the dash saying, "low battery charge". I reached out to the salesman and I got "oh, sorry to hear that", in return. No offer from them to replace rhe battery. Ultimately, I HAD TO take the car to a Volvo dealer, where I paid $458 for a new battery, labor, and the resetting of the cars computer. I sent an email asking for a manager to contact me, and I got no response. In 30 years of buying cars, I have never been stuck with a car with a battery that was 7 to 8 years old.Service
by Bob VanB on 03/27/2023Great service, done on time, explained everything and love the video.A simply great experience!
by Michael M. on 03/02/2023We had to reschedule two times and the staff was very accommodating. They were also quick to update us on the work and finished quickly. From beginning to end it was simply great. Highly recommend!Service at Keyser Miller Ford
by Moosedlf on 12/21/2022The service writers make sure you are greeted promptly and your appointment information is ready and accurate. They service folks are all friendly and take time to explain what is happening as part of your service. The video information… showing your inspection is appreciated.OWNER OF 2019 RANGER
by JANDCOISHERE on 06/02/2022EXCELLENT SERVICE OVER ALL..Great First Time Experience!
by Greenfamily on 01/17/2022We worked with Stacey Speak in purchasing an Explorer from Keyser Miller. She was very responsive and gave us many options to work with. The team was great, answered all questions and gave us a great value for our trade in! We will… always work with Keyser Miller moving forward.Ford Flex Lease
by D L Fried on 12/21/2019I have leased a Flex from Keyser Miller since the model was available. I really enjoy the car's ride and handling plus the spacious storage. Folks at Keyser Miller are very helpful with your wants and needs in a car. I really wanted another… Flex before Ford discontinued the model. R. Gilbert at KM Ford was very helpful in finding what I wanted in model package and color.First SUV
by Nanas SUV on 12/16/2019We went to Keyser Miller Ford to look at a used Escape with very low mileage. We loved the SUV to find out that it was already sold. We were going to leave when salesman Dave said wait lets see what we can do. The SUV we got is… beautiful. My first SUV. We are happy with the vehicle and salesman. There is one small problem that they will fix. Happy experience.New Vehicle- Repeat Customer
by MatthewDowns on 11/20/2019Great experience. I just got my second vehicle from this location, and am just as happy as I was the first time. Stacey was knowledge, professional, and friendly. I would have no problem recommending Keyser Miller to others.Satisfied
by Jonathan on 09/19/2019Keyser & Miller always take good care of me. The latest visit was for 60k mile maintenance, oil change and tire rotation. My 2015 Edge is in great shape and I was in and out in a little over an hour and back on the road.D. Loughnane
by D. Loughnane on 09/17/2019Service is always great. This is the first time we had three stains on the drivers seat. Not happy at all with that.Annual service and more
by Leeleeg on 09/07/2019My first time @ this dealership. Everyone was helpful and friendly. What I really like was that I was told an estimate as to when I would need to replace my tires and brakes instead of being told all needed to be replaced at that time.… Since my car already needed some work done that was a huge relief to my checking acct. I have been driving Ford cars for the last 13 years and I have never left a dealership feeling like I hadn't been ripped off until now. I will be going back to Keyser Miller with out a doubt!Great Sales Support and Delivery
by Ztnewbor on 06/09/2019Worked with Rick G. Helped me find the right vehicle and made the purchase and delivery process very simple. Great Dealership!
Ford F-150
Ford Explorer
Chevrolet Silverado 1500
Ford EcoSport
About our dealership
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Keyser & Miller Ford Inc! We hope to be of service to you again! Take care!
by Sydney Turner on 01/14/2025