Family Ford
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Where the Brawny Great American Worker 2012 winner got her truck!
by rose47 on 01/19/2013updated 08/02/2025I am the Brawny Great American Worker 2012 winner of a nationwide search for contestants. I live in Pa, and felt very proud to represent all the hard working people of our state. I had won monies to purchase a Ford F-150. This was the most… fitting prize for the contest. What could be more American than getting a Ford Truck!!! As part of the contest, there is a prize consultant that either lets you get the vehicle for yourself or arranges the purchase for you. So overwhelmed, I had taken them up on the offer and hoped for the best. The prize consultant had arranged for the truck through a local dealership in my area. Well, bait and switch would be the most accurate description of the experience. An STX that was stripped for full market price. Livid, I had gotten the funds paid for the truck arranged refunded. Customer Service law of 4/10 ( for every good experience you tell 4 people, for every bad you tell 10) and said I would make sure it wouldn't be 10 that would be expressed but 1000. Now it was up to me to find the truck. Yet I in all the years I have had to buy a vehicle in my life, this was the most difficult search I have ever encountered. Dealerships today are not as customer friendly nor forthright as they once used to be. I began a two month search for the vehicle, and was so frustrated, I was fully prepared to forfeit the prize itself, such was my experience in dealing with the salesmen and women. It was the last day of XLT incentives, the model I wanted: I had called around, doing my shopping on line.I finally called Family Ford and spoke to a Terry M., internet manager of his dealership. His demeanor was totally different than what I had experienced from any other dealership I had contacted. There was no games, he used "trust building" instead, the same tools as a nurse like myself has to use when we interact with patients in regards to their health care and their lives. I knew two minutes with talking to him that this was the dealership that was going to come through. Much to my surprise and relief, I just secured the prize winning truck for the contest. Yet Terry possessed on additional tool that no other dealer I spoke to had, this fantastic calming conversational aura that pretty much relieved my anxieties about purchasing a vehicle. When I met him, I was so very surprised that he was as young as he was, for I had imagined a much older man, the "grandfather" type who was ready to tell me all about his oldest grandson in college. My 3 year old granddaughter still remembers him and wants to know if we can see Terry again! (According to her, it was his truck until he gave it to her! "My Truck") When you can get a tiny child to trust you, this alone speaks volumes! What they claim at Family Ford about being laid back and a family is very, very true. The Truth: Terry M. is the Great American Ford Salesman! Every one there was like dealing with a family member. Soft spoken, kind, sweet. They really are a family! The dealership showroom has antique Ford vehicles to look at and admire. It was like going to a mini car museum! There was no pressure to be offered additional "items', classic of what every dealership does, straight forward, simple and quick. Beautiful! If you are looking for a Ford vehicle in the state of Pa, you do not have to look any further than Family Ford. I had several large dealerships to pick from locally in my area, and called around to every dealership in the state and surrounding states like Ohio, Virginia, and Maryland. None of them compared to the experience and service I met with Family Ford. It was worth the road trip, worth the wait, and definitely worth meeting Terry M. Do yourself a favor (and frustration) and just start your search at Family Ford. This is the dealership that the Brawny Great American Worker of 2012 chose out of all the dealerships in the state to get her F-150. You should go there too!!!! Godspeed in your search for your Ford vehicle.
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