Family Ford

Today 8:00 AM - 8:30 PM
Sunday
closed
Monday
8:00 AM - 8:30 PM
Tuesday
8:00 AM - 8:30 PM
Wednesday
8:00 AM - 8:30 PM
Thursday
8:00 AM - 8:30 PM
Friday
8:00 AM - 8:30 PM
Saturday
10:00 AM - 3:00 PM

Customer Reviews of Family Ford

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
service Rating

WARRANTY SERVICE

byraysssssson 05/26/2017

Excellent service. Right on time, as scheduled, and completed sooner than expected. Everything working perfectly, no problems at all. Great job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
45 Reviews
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service Rating

WARRANTY SERVICE

byraysssssson 05/26/2017

Excellent service. Right on time, as scheduled, and completed sooner than expected. Everything working perfectly, no problems at all. Great job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Job Guys!!!

bycodeman74on 03/22/2017

Had many issues with my car many new parts and random things...Family Ford got me in even when they were slammed with appointments and got my car done with-in reasonable time.Service was great, the workers were very friendly and they helped me every step of way..If you want your vehicle done right take it Family Ford. Very happy thanks again to everybody at Family Ford of Carlisle!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ford Escape

byddhockeon 07/24/2016

I was very satisfied with the service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Family Ford Treats Me Like Family

by1997escorton 04/30/2016

My 1997 Escort station-wagon had a "service engine soon" light lit. I immediately drove the car to Family Ford service department and they took the time on the spot to do a quick diagnosis scan and found the problem, my ignition coil was shorting. Then they suggested a couple of options I could explore, that is replace the coil or take the chance it would not short again. Two mechanics believed it would short again and the service specialist agreed, so an appointment was made, the coil replaced, and Escort SW has never been running better! I will always have Family Ford service my car which was also purchased there thru a salesman who I have been dealing with for years and I intend on buying any future cars from Family Ford.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service on a tricky problem

byRaySssssson 04/29/2016

I assume this refers to recent service for a software update. Diagnosis of an unusual problem was quick and efficient. Actual service updating was scheduled promptly and handled quickly and effectively. Excellent job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Family Ford is 5 Star You Can't Find Better ANYWHERE!!!!!!

byCodeMan74on 04/24/2016

Love family ford I always take my car there for anything. service is great, the people are friendly and know there stuff. Plus There receptionist is the best in the business. Thank You Family Ford For Everything!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ford Focus

byjesc11859on 04/13/2016

Focus has transmission hesitation and was tested again and adjustment made...Still has hesitation but not as bad. Everything else was good.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service, great staff

byBll0704on 04/08/2016

Everything from start to finish has been excellent!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Family ford carlisle is the way to go!

byJennica32on 04/08/2016

Love my brand new 2016 Ford Fiesta from Mike at Family Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Happy customer....again!

byFordGal74on 04/05/2016

My appointment was scheduled for 10am, I go there a few minutes early, and sure enough they were pulling my car in on time. I am happy with the work, I'm happy with the price, and the staff are always friendly and helpful. That's why I keep coming back!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Great Service!

bymary196773on 03/29/2016

I purchased a Ford fiesta I was somewhat disappointed with the car not knowing at time there was recalls and it was shuttering real bad but I bought the car in and the dealership kept me informed got the car in and got the car fixed and I'm so happy now with the car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Adviser and Great Service

by1997escorton 03/27/2016

1997 escort station wagon with engine cooling issues (thermostat stuck open) Thermostat had been replaced but failed again Replaced again at no charge, excellent! Also heater fan stopped running and diagnosis was quick and inexpensive (loose connection) Also excellent! Thank you for great service and staff experience, The escort has never run so well!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great salesperson

bynail1366on 03/25/2016

I purchased a Ford F150, Mike Baim was my salesperson and he was very good to me throughout the buying process and made it very easy overall. A very enjoyable experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful experience!

byTimAlcotton 02/15/2016

My second vehicle purchased through Family Ford, and I was not disappointed at all with either purchase. Jay Grove was able to find the exact vehicle I was looking for in both cases. Kudos!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

excellent service

byccrouse3052on 01/25/2016

came in to the dealership after coming off a bad purchase. The dealer worked with me to help me out of the problem and ended up with a new vehicle instead of buying used. So far I have nothing but praises to say with my experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service.

by1yearowneron 01/14/2016

Great help from the alert and conscientious staff. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Family Ford to be sure m ... Of the maintenance on your car

byBaxterrmon 12/24/2015

On time, very pleasant, explained everything, outstanding dealerahip and service staff

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Mustang Purchased at Family Ford

byRedline_71on 12/19/2015

We special ordered a 2016 Mustang GT with the performance package. The special Order process typically takes 6-8 weeks and we obtained our vehicle within 6 weeks, which was a great surprise. I would like to thank Mike Baim, our salesman, for really staying on top of things and keeping us well informed. Mike's knowledge of the product was excellent, and he kept us up to date regarding the vehicle build and ship statuses. Mike also provided great insights into what to expect with the mustang and things to look forward to after purchase. It was a pleasure to deal with Mike and the staff. Terry Millman took good care of us with financials and service plans. I would also like to thank Greg Stevenson, who really offered some great insights regarding the Ford product line. It was very refreshing to work with Family Ford on our vehicle purchase. Most of the dealerships we had gone to as we shopped were more volume driven and less involved with the customer. Greg has a great staff to work with and we will certainly recommend Family Ford to our friends when it comes time to look for a vehicle. Thanks again to Mike and the team. Wishing everyone at Family Ford a Merry Christmas and Prosperous New Year!!! Regards, Mark and Lindsay Kavulak

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Friendly and professional

byMattywrayon 11/27/2015

Everything was amazing. Brad showed us all the features and Jay made the paperwork easy and quick

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service department.

byleboceanon 11/23/2015

Recall was done. Was done in a timely manor. Gave me a ride home and picked me up when finished.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Great Service

byBuysUsedon 11/05/2015

The service I had for my vehicle was done quickly and efficiently, and for what I asked for I received.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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