Customer Reviews of Faulkner Subaru Bethlehem
Review type:
Write a review: Service
8 service reviews
Sort by:
Great customer service
by Keilly24 on 11/13/2023Love this dealership! Honest, warm and friendly service staff who were very patient in providing a quote and then the final charges. They estimated a reasonable wait time and even kept me updated during the < 2 hour service. They… completed the task as promised. Could not ask for more.Faulkner Subaru Bethlehem, PA
by Roanedog1 on 11/07/2023Only a Subaru mechanic can properly address a Subaru's. I am very pleased with the results of the servicing on my 2017 Dubaru Impreza.Oil change
by Gilbert on 06/14/2021My experience was very quick and the people were helpful.They always blame aftermarket parts.
by Doctordirk on 11/02/2020Front differential was bad they told me it was my aftermarket intake. I left drove 5 miles away came back and they listened to the noise it was making. First time I went they said my aftermarket brakes were the cause of the noise and I had… to show them it was my strut tops.Very Dissapointing
by smh81695 on 12/05/2016I was in once before for service to get my entire engine rebuilt. (Over $8,000 total), I gladly paid that amount to ensure the work would be done correctly, and we would receive the warranty on everything. Not even a year later, something… happened, and we needed to get the short block replaced again. We brought it in, and were told that we were not being given the warranty we previously had, because of an "Aftermarket drain plug" which had nothing to do with the problem we were having. But, we settled for a 50/50 split, just to try to get our car back. We went in to pick up our loaner car, and it was filthy. I mean so filthy you could hardly see out of the front windshield. I attempted to use the wipers and spray, only to have the light show up on the dash that it had no fluid. About two days later, I was called to come pick our car up. At every other dealership I have ever taken my cars to, they have always at least rinsed the car after a service like that. I got my car back looking like someone had taken it for a joy-ride through a muddy field.. The foot-wells and seats had mud on them. I didn't expect a full detail, but if my car comes in relatively clean, I expect the same in return. While on my way home, I had to pull over, because apparently fully closing the hood to a car is much too difficult. I have never been so displeased with a dealership in my life. There was only one person during the whole process that was respectful, and it was the gentleman that called to tell me my repair was done. The next time my car needs service, or anyone I know is looking to get a Subaru, I will happily point them in the other direction.Wonderful Service
by wights1 on 11/17/2016I always leave my Forester for servicing at Faulkner's Subaru with confidence, knowing that everything will be fully checked and any problems will be taken care of completely.getting jerked around
by nedreyerson on 01/07/2013updated 06/07/2025Been getting jerked around for the past three weeks. They don't return phone calls at all and, for all I know, probably lost my car. Do yourself a favor and go anywhere else but here.Two problems
by pasquale3 on 09/08/2011updated 06/07/2025#1 Didn't warrant two week old defective tire. #2 At oil changes didn't check other fluids.
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Legacy
About our dealership
Faulkner has been in business for 85 years and is in its fourth generation of family ownership, growing from a single dealership to 26 dealerships and counting. We've managed to stay in business so long because we genuinely care about our customers, and because of that, we've grown into one of the largest family owned dealership groups in the state of Pennsylvania.
To Be Sure our customers not only get the best buying experience but the best ownership experience, here are some of the advantages when buying a Certified Pre-Owned vehicle or New Subaru at Faulkner:
- Your first oil change is done at No Charge!
- Free WiFi & light refreshments during your visit
- Courtesy shuttle within a 20 mile radius
- Complimentary loaners available with most services
- FREE Car Wash every time your vehicle is in for repairs (weather permitting)
We offer the best trade in values in the Lehigh Valley! Come see all that Faulkner has to offer!
What sets us apart
We believe in being a positive force in something bigger. That's why we stay true to our Love Promise Commitment by partnering with a wide variety of local charities and organizations, such as, Meals on Wheels, Red Cross, Outcast Rescue, and more!
We're honored to receive the 2018 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
Thank you so much for your kind words and review! We are glad that you have confidence in us to handle your servicing. Don't hesitate to stop by if you need any help.
by ilovemileone on 11/19/2016