Martin Main Line Honda
Customer Reviews of Martin Main Line Honda
Review type:
Amazing Job
A successful day
by Jennateal on 08/09/2014Patrick was very welcoming and patient as I negotiated. Although it was a long morning, it was very enjoyable. I felt satifisfied that the dealership did everything they could to get me into the car that we wanted at the price point I was… looking for!edmunds
by hrudin on 08/05/2014excellent, but the cost of the 10,000 mile for oil change , tire rotation etc, was over 100 dollars which is quite expensive when this can be done locally at far less especially when other car companies are offering this free of chage for… 3-5 years..Thank you for taking the time to leave this review. At Martin Main Line Honda, we follow fair and honest business practices to ensure customer satisfaction and our growth as a business. We do apologize if you feel like you were overcharged. We'd like an opportunity to address your concerns. Please reach out to us at your earliest convenience. We look forward to earning your 100 percent satisfaction. Sincerely, Steve Bloomer Service Manager (610) 649-5600 EXT 101
Martin Honda is the BEST!
by Kim_a on 07/30/2014Everyone could not have been nicer, great experience with Ted our salesman and GM Michael F, they do what they can to make their customers happy!!Kim, thank you so much for making our day with this 5-star review! It is our pleasure to provide our guests with great car-shopping experience. I am delighted to know that Ted and the rest of our team were able to help you enjoy your visit at our dealership. We look forward to seeing you again in the future! Sincerely, Mike Freeman - GM
Worst car buying experience ever
by fillzee on 08/18/2009I bought a new 2009 Honda Ridgeline in June 2009 from Mike Rostin. I courtesy traded a 2005 Honda Accord. When I took delivery of the truck, it was raining and almost dark. The salesman had me sign the "I owe you" form before I looked at… the truck. That form lists everything the dealer must fix and all things promised as part of the deal. The "deal" included the installation of a trailer wiring plug for dealer cost with free installation and $700 from my courtesy trade-in. Unfortunately, I didn't get anything in writing and nor did I get a good chance to look over the vehicle due to the weather/light. The clerk had to do the paperwork twice since the VIN number of the trade-in was incorrectly recorded so it was quite a while before we actually got to look at the truck. While inspecting the truck, I noticed that it was covered with a yellow clay-like material which was splattered all around the body. I carefully wiped off a lot of the stuff to make sure there were no dents and dings as best I could and then drove the vehicle directly home. First thing next morning, I washed the truck and dried it. I also had to strip off protective plastic covering from the doors and under the dash. It was apparent that they did an extremely poor job of detailing. At that point, I noticed a large scratch and dings on the front bumper as well as rust in the bed and along the tail gate. I cleaned the rust as best I could and then immediately returned the vehicle to the dealer to ask about the rust and to point out the damage to the bumper. Bruno, the sales manager, said that the dent was not there the night before. He was rude and arrogent and all but accused me of lying. When I asked him about the rust, he said "all metal rusts". I said what should I treat it with. He said "Whatever works for you". He then instructed Mike the salesman to get some touch-up paint to cover the dent. I said, don't bother as I will have it fixed properly when I return to get the wiring plug installed. The damage was well beyond touch-up paint. About a week later, they called to say the plug was in. I took the truck back to have it installed and waited a few hours. Someone gave me a bill and said it was all done. When I looked at the truck, the plug was not installed. It turned out that they ordered the wrong part even though I sent a picture of the part to the salesman to make sure he got the correct one. To their credit, the 3rd party dent man showed up and they let him fix the ding in the bumper. He did an amazing job. When the part came in, Bruno said he'd give me 10% off and said he did not agree to install it for free. That is on me because I didn't get it in writing. I simply got the part at another dealer for considerably less than what he quoted as "his cost" and had that dealer install it. Next came getting paid the $700 for my courtesy trade. I called Mike several times over the next few weeks asking where the check was. In the meantime, I talked to the person who bought my car so I knew she paid for it and took delivery. Mike said that Bruno the sales manager wanted to hold the buyer's check for a month. That sounded crazy but I agreed. It is now almost two months later and after several emails and calls, there is no check. I finally sent a letter to the owner of the dealership and I am awaiting his reply. If that fails, there is the Better Business Burea and then small claims court. There are other small elements of the deal not worth mentioning but suffice it to say that this was the worst car buying experience ever. Moral of the story is as follows: Get everything promised in writing. Pick up your new vehicle in the daylight on a dry day. Take your time and go over every inch of it with a fine toothed comb. If that is not possible, get it indoors where you can carefully inspect it. I normally do both but I was hurried to make the deal and get out of there quickly. Shame on me for trusting a salesman!Very Nice Buying Experience
by matt888 on 05/07/2009I have bought a new Honda CRV from them. Very nice experience. my preferred salesman is Jo Seker. I was treated nicely and with respect, Bought my car at my target price and most importantly they gave a reasonable price for my trade in.… Other dealerships close to my home were giving me 1/2 the Blue book price, However Martin Mainline gave me the NADA value which is just fair. Soon I will buy a Honda Insight of course I will take my business to Martin Mainline Honda. I do not get my car serviced there because of the distance from my home, therefore I cannot comment on the service departmentBAD SALES PEOPLE
by humhairahi on 05/30/2013updated 07/21/2025had a terrible experience especially with Amir A. He told they have all colors and the best deals. i went there, they ran my credit without even showing me the car and then tried coaxing me to buy a color i didnt want. I went there for a… coupe, they then tried coaxing me to buy a sedan. The manager comes in and starts talking loudly (shouting literally). stay AWAY from these guys.The most ignorant, small minded, and not to mention [non-permissible content removed] sales management
by car_buyer15 on 09/21/2013updated 07/21/2025I was in this particular dealership to check out a used 2008 v6 accord ex-l. Upon seeing this particular listing on Edmunds for $13,985 I made the necessary steps to call and double check with the dealership to make sure it was indeed in… stock. After being transfer several times with no one being able to answer my question as to why the car was not certified and if so are there any extended warranty packages available, I went against my better judgement and made the 2 hours trip to go see this car which I thought was worth the distance. Upon arriving at the dealership, the original sales person I had spoken to had already left for the day, I was then again transfer to another sales person which brushed aside all my questions as if I should be happy to be buying a car from them. When we went to sit down to discuss "numbers" (for you uneducated sales personnel, this is short for haggling" the guy took down my information and said they would not budge a penny below their asking price and that the extended warranty will cost me $1,395 for 3 yrs/30,000 miles. I apologized and said I was hoping to walk out the door spending only 12,500 or 13,000 including the warranty package but since they were unwilling to budge a penny, it doesn't seem like we are compatible for business. After hearing my refusal and realizing a potential customer could be walking away, the sales person asked me to wait while he goes into his sales manager's office, 3 feet away with the door wide open, to ask him to rethink the offer. This is what shocks me the most, upon hearing my offer the sales manager said out loud, in his office with 3 other sales guys and the door wide open, that I should have gone to "Chinatown" to look for deals like those. Not realizing that I had overheard their conversation, the sales person came back out and tried to offer me a deal. I told them to take their offer and put it where the sun don't shine. You see, from their explanation, I just so "happened" to be Asian (the only Asian customer sitting in the office) at the exact same time that he "happened" to mention Chinatown. I will never again take my business to this particular dealership, as they are ignorant and small minded individuals, and neither will anyone I know.I apologize profusely for the accidental use of such a derogatory saying. It was not intended to be a personal attack at all and I hope you are willing to accept our apology. Our team at Martin Main Line Honda is dedicated to excellent customer service, and I would like to speak with you personally in attempts to rectify the situation. If you are unwilling to continue doing business with us, I understand, but we would like to do our best to make sure you do not walk away with hard feelings. Please contact me at your earliest convenience so we may talk. I hope to hear from you soon. Sincerely, Allan Hall BDC Director -allanhall@mainlinehonda.com - (610)649-5600
Best ever!
by MBend on 02/17/2014updated 07/21/2025My experience at Main Line Honda was absolutely the best service I have received EVER!! The sales man was very knowledgeable and helpful. The service people were very caring for my needs as I waited. The finance man was friendly and not… pushy. This experience was beyond words. Everyone there was very friendly and helpful. They even came to pick me up so that I could go to their dealership and purchase my car. When I brought my car back to have a security system put in, the people treated me like I was the only customer there was. I did not have to wait forever either. The service department stated to me how long it would take and to the minute they were done. I researched my car with many other honda dealers and was not satisfied with any. Main Line did me great!!!! I would recommend Main Line to anyone purchasing a car. What wonderful people and the prices are right!!!Thanks for letting everyone know of your excellent experience with us! At Martin Mainline Honda, our friendly and knowledgeable staff works very hard to ensure customers enjoy their car-buying experience with us. You experienced this to be true during your recent visit and are pleased with our assistance - that's just how we like it! Enjoy your new car, and let us know if you need further assistance. We also invite you to follow us on Facebook and Twitter to take advantage of our monthly specials. Sincerely, Mike Freeman - GM
Great test drive experience
by 12civicowner on 12/11/2011updated 07/21/2025I came in to test drive the fit and '12 civic. Both drove great and I loved both. Joe Esposito was great and I had a great experience test driving both cars. I loved his no pressure approach. His manager (bald guy) put the on the pressure… to buy which i didn't like. Joe's the man!Worse service
by User59 on 04/08/2014updated 07/21/2025Bad service I have 2012 CRV every time bring it for 5000 maintenance I had to go back a few days later because they did smoothing wrong once battery leak then no ice in the break . I hated Honda because of them I even thinking of getting… rid of my carThank you for bringing this issue to our attention, and we're truly sorry to read about your vehicle. At Martin Main Line Honda, we strive to attend to customer's automotive needs in the best way possible. Please contact me at your earliest convenience so I can address your concerns and ensure your satisfaction. Sincerely, Allan Hall - BDC Director - allanhall@mainlinehonda.com; (610)649-5600
Very happy with the deal.
by frandenver on 09/13/2012updated 07/21/2025Martin Main Line honored the on line advertised price. They gave me more for my trade than other dealers and found a great financing % rate. The salesman (Joe Sabatini) even helped us move our suitcases from the old car to the new car so we… could continue vacation plans that day. He followed up with a phone call 3 days later.Thank you for the 5 star rating! At Martin Mainline Honda, our goal is always to get our customers the best possible deal. We're thankful that we honored the advertised price and got you more for your trade in with great financing rate! Joe is a wonderful addition to our team, thank you for recognizing his efforts as well. We're happy that you appreciated his follow up phone call and that he helped you with your suitcases. We hope the rest of your vacation day was even better in your new vehicle. If you have any questions please do not hesitate to reach out to our staff. We're here to help! Please follow us on Twitter and Facebook to take advantage of exclusive online offers and other promotions. -Mike Freeman General Manager mfreeman@mainlinehonda.com
Fair Price , Professional Service
by gdb118 on 08/10/2011updated 07/21/2025I purchased a new 2012 Ciivic from Main Line Honda in July . I had done some research and contacted a few Honda dealers . Joe Esposito (my sales associate) sent me a price quote on the Civic I was interested in within 10 minutes of my… request. When I contacted him , he was very professional and gave me some great insight into the different trim levels the new Civic offered. After a few back and forth emails and phone conversations , my fiance and I made an appointment with Joe. He was not at all pushy , and made the whole sales process very pleasant . We knew the price point we wanted to be at , and after a bit of negotiation we reached a price that was fair for both of us . I would highly reccomend Main Line Honda , and also refer anyone to ask for Joe, he was great!Happy with Service and Price-match
by izsunshine on 06/22/2013updated 07/21/2025We received a low price quote for a new honda civic from one of their competitors that they said they would price-match. We arrived with approximately 20 minutes notice and they matched the price we brought in no problems, with no extra… added fees tacked on. We got a fantastic price and service. Their internet sales team was easy to interact with and the salesmen we met with at the dealership facilitated our purchase seamlessly. It also doesn't hurt that they have a fantastic coffee machine and complimentary snacks on premises.Thank you for the kind words! We really appreciate you taking the time to leave us this great review. Our team at Martin Main Line Honda is dedicated to great service and customer satisfaction, so I'm glad to hear you enjoyed your time with us. We believe a seamless process is beneficial to every party, and we hope you will come back to visit us again if you need any assistance! For now, find us on Facebook and Twitter and follow us to stay in the loop for exclusive content and offers! Thanks again! Sincerely, Mike Freeman - General Manager
Thank you for this positive feedback! Our goal is to make sure that every customer feels comfortable and happy with our service. We are pleased to know that Patrick made you feel welcomed and made sure you have an enjoyable car buying experience. Enjoy your new purchase! Feel free to LIKE us on Facebook and FOLLOW us on Twitter for exclusive service deals. Sincerely, Mike Freeman - GM
by mainlinehonda on 08/11/2014