Martin Main Line Honda
Dealership Sales Review
I was in this particular dealership to check out a used 2008 v6 accord ex-l. Upon seeing this particular listing on Edmunds for $13,985 I made the necessary steps to call and double check with the dealership to make sure it was indeed in stock. After being transfer several times with no one being able to answer my question as to why the car was not certified and if so are there any extended warranty packages available, I went against my better judgement and made the 2 hours trip to go see this car which I thought was worth the distance. Upon arriving at the dealership, the original sales person I had spoken to had already left for the day, I was then again transfer to another sales person which brushed aside all my questions as if I should be happy to be buying a car from them. When we went to sit down to discuss "numbers" (for you uneducated sales personnel, this is short for haggling" the guy took down my information and said they would not budge a penny below their asking price and that the extended warranty will cost me $1,395 for 3 yrs/30,000 miles. I apologized and said I was hoping to walk out the door spending only 12,500 or 13,000 including the warranty package but since they were unwilling to budge a penny, it doesn't seem like we are compatible for business. After hearing my refusal and realizing a potential customer could be walking away, the sales person asked me to wait while he goes into his sales manager's office, 3 feet away with the door wide open, to ask him to rethink the offer. This is what shocks me the most, upon hearing my offer the sales manager said out loud, in his office with 3 other sales guys and the door wide open, that I should have gone to "Chinatown" to look for deals like those. Not realizing that I had overheard their conversation, the sales person came back out and tried to offer me a deal. I told them to take their offer and put it where the sun don't shine. You see, from their explanation, I just so "happened" to be Asian (the only Asian customer sitting in the office) at the exact same time that he "happened" to mention Chinatown. I will never again take my business to this particular dealership, as they are ignorant and small minded individuals, and neither will anyone I know.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable