Ciocca Subaru

by Brian G on 05/02/2024

Ciocca Subaru and car salesman Julian got me in the ‘24 forester that I wanted and within my budget , there was some negotiations and some Minor hiccups along the way but in the end it all worked out . Julian was a good sales guy very personable and helpful explaining everything and did what he could to get me a deal.

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by Andrew on 04/10/2024

They take the time to answer questions and explain details. They will work with you to find the right vehicle for you. Stop in and ask about the benefits that come with getting your vehicle at Ciocca. It is a good organization and they will help you make it a great buying experience.

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by MKB on 01/31/2024

5 stars for Sales Consultant Marshall Winston. His knowledge of Subaru products and every aspect of the buying process is top notch and he was extremely helpful. 5 stars also for Finance Manager Luke Freitas who took care of all the closing paperwork and carefully explained the optional products without being pushy. The purchase price for the 2024 Outback I bought was also very fair. I was very disappointed however with the price the dealership offered for my trade in. I ended up taking the deal but give the dealership an overall 4 star rating because of the trade in issue.

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by Bruce Garnto on 01/25/2024

Most recent experience very disappointing and frustrating. First we have bought 10 cars from Ciocca last few years (4 daughters) I was in last week to see a 2018 Crosstrek for my daughter,(stock 20184511) listed at 17,495, We liked it and I was willing to put down a 2k deposit (because it was in shop for repairs we could not take it home that day) When I asked the best price they refused to take off even 1 penny, despite my years of loyalty. They let us walk out, manager would not even come out to explain why. Salesman was visibly embarrassed by this. Fast forward a few days, same car now listed 350 lower. We went to Faulkner Subaru the next day and were treated well, Bought a Outback for our Daughter, Faulkner is now our new Subaru dealer (we have 5 Subaru's)

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by Kevin Gonzalez on 07/27/2023

They go above and beyond. They notify you every step. Also the loaner cars are always clean and very nice to drive! Service writer Danna took care of me and was always pleasant. Awesome experience that's why we drive all the way from New Jersey to get our vehicles serviced there!

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by NewSubaruOwner on 06/30/2023

Pleasant and courteous staff. Clean comfortable facility. Will come back.

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by GCL on 06/01/2023

Wide selection, excellent sales people!

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by Yin on 05/31/2023

Routine oil change and battery check. Done about 2.5 hours, satisfied with the service. Service rep is professional and curtious.

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by Tinaandjohn on 05/20/2023

Efficient & courteous

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by Princess Royal on 05/07/2023

David service was great and very helpful. Thank you

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by Mohammed on 05/01/2023

Angel did a great job showing me around and being patient with me and with the test drive. I didn't expect to return a week later to buy the car. But i could see online the inventory dwindling so I had to act fast (nice tactic right, lol) and Angel was just a text away. The management did a nice job working with me on the financing aspect. Some paperwork was done ahead of time so it helped to make the process quick and smooth overall. Nobody was pushy, they were happy to answer all my questions. Overall great experience 👍

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by Gimmeabreak on 01/24/2019

Had issues with the dealership during purchase - mainly due to an finance dept. I don't trust them. I questioned what we were told by finance. I contacted Subaru of America about a couple of issues. One was simple (the other not): oil change was pushed to do at 3k mi/3 months. Told it was necessary. Finance also gave wrong info about the break in period but I've had enough cars to know what I was told was wrong (do other consumers have the knowledge to know this - they may not and that's a concern). Maint. manual pg 31 says to do the 3k change under severe driving conditions. We don't drive in severe conditions. But, oh joy, it's a "free" change. That's for sure because I went there and it didn't happen. Subaru of America said do what the dealership says. So I went today - it's 3 months (under 3k mi.). The service rep (a nice guy) seemed to think I was off my rocker but not in a bad way for bringing it in. He said stay with 6k/6 mth for the change. He sent me home. No freebee and a waste of my time and gas. I asked him if he'd document it. He said he wouldn't and it wouldn't be a problem. I'll document it - that's fine. This has nothing to do with the service dept. but does have to do with the sales process (and not the sales rep. from whom we got the car). I'll go back to service as long as their work is decent. They were clean, nice, understanding and well, I'll see what happens.

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by hyundai_no on 12/06/2018

Sales gets a high rating. The person was non-agressive and we worked well together. I wasn't in a rush to get a car and I wasn't pushed. I finally decided to walk into the dealership. I explored other places around here w/in a two hour radius. My goal wasn't to buy a car but to get a feeling for the dealership. Spoke to a manager and left with trepidations. I returned on my own, had no desire to speak with the manager again. Fast forward through sales because it was fine. We went to finance and this was the worst experience I've encountered. I always know my credit score range and know online free scores are always off. I accounted for that. I also know potential credit hits. What I didn't know about were scams (while there's a diff. between a scam & fraud & websites call it a "scam" I consider it fraud and it would've likely have been if the "cpa" existed, so much that when the Consumer Protection Agency (cpa) was created @2010 by Obama, dealership lobbyists generated so much flack, consumers had no protection - it's an easy find on the internet). Ultimately, we drove off that same day with a new car but ... we didn't know we didn't have a loan on it as connoted/denoted by finance. Finance: 1. We made it clear credit scores should be run only on me, not my spouse due to fraud alerts. Ofori, therefore, didn't do as we asked and this created issues less than a wk later (as Devin Kroll (finance) left a msg, an emergency that we knew would happen.) 2. Ofori's concept of a break-in period 1200 mi, and don't go over 6400 rpm and I knew it was wrong. If we went over 6400 rpm (it's at the redline point), the engine would've blown. The manual says something different that made sense. I called Subaru of America to confirm what I knew from the manual and was correct. 3. Ofori was prepared and knew the process but this is as far as a good remark I can give. Less than a week after we drove their car off their lot, we got an emergency call from Devin. Spouse called and left 4-5 msgs. for him. Also left messages for the finance manager who also never returned her call. (Since it was an emergency, I left a msg for a manager who never returned my call.) Devin claimed he never heard from spouse. He did and we can probably pull our call records. -- One message missed, I can understand. But multiple calls? When they finally spoke to each other, Devin told said to call TransUnion credit score company and provided an incorrect number to call. We had to wait in limbo and extraordinary anxiety and lack of sleep before we got the correct information. We had a car that we were driving with no loan. Ironically, we could've paid for the car and avoided this. This was a result of Ofori not listening to us and this created the escalation. I often have a pre-approved, non-dealership loan and never experienced this. Due to what happened in finance, I researched the internet about finance issues at dealerships. I learned when you drive off a lot the same day, one doesn't have a loan. It's done without clarification primarily on low credit score people. The unsuspecting buyers believe they just bought a car w/a loan that went through and sometime later, the financing falls through, so the car may be repossessed. What if they traded-in a vehicle? Decades later, I understood this to be a common issue (scam). If you don't walk away with the car (what we would've done), one keeps looking for vehicles. In our case, our salesman can attest we wouldn't have left him. We like him too much. This finance practice is bad for consumers and great for dealerships. I understand Devin said if there's a problem, they'd still give us the loan at the same % rate. But due to what we went through, how do we know this would've happened? We don't. * * * * Dealership: 1. They set the rules. This means they're responsible to what happens in finance. Why would we trust them now? 2. They send a lot of "stuff" after the purchase of a vehicle. I'd rather get gas cards or have the price of the vehicle knocked down a bit. Last: On our final day at the dealership, I saw "Customer Loyalty" discounts. We talked about it w/the sales person. We should have received it. But in the finance papers, there's no mention of this. The salesperson said it's included but to me, this wasn't enough and I didn't want that person to get involved with finance. The discount was on the Options package next to the Monroney sticker. When I finally found both stickers in the car, this information had disappeared. For years, I was an editor/proofreader. The sticker was different and info ran off the narrow page. I'll understand it. Caveat emptor and there's nothing illegal about what they did but I certainly wouldn't recommend them and warned a friend about scams pulled. It's irrelevant that other dealerships do the same thing.

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by cmcoyle on 08/25/2017

Burned by Faulkner so I had to drive the extra miles. Turned out I was more loyal than Faulkner. Your internet team worked overtime to get me the answers and numbers I wanted. Your numbers beat everyone else. Adrian and Dan each took the mound while Milton closed the game. Different experience from the last two with Faulkner. Two thumbs up on Milton.

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by Jsubaru31 on 06/03/2017

Gregg and Andy did a nice job taking care of me and the condition of the car was less than desirable. This was even discussed at the time of delivery where we noticed glue from what was believe to be protective covering present all over the back of the trunk. My 15-year-old son even made a comment "you are going to have to clean these windows and mirrors". Granted I received the car at night, but when we looked at the car in the morning the condition I described was extremely noticeable. Area's were noticeable to the point where we I cleaned the car myself. I will give Andy credit when he was showing me at delivery, he even pulled some of the plastic coverings off. This is not what I expected after receiving a car with 9 miles on it, paid to have extra equipment put into the vehicle and was considered to be a "loyal customer", after the number or subaru's we have purchased from the dealership.

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by Cindylou5617 on 05/10/2017

I belong to Costco, and they have this Auto Buying Program. So I selected the car I was looking for and not long after I received an email from the staff from Ciocca Subaru. Nicole reached out to me as well and she was very pleasant. I told her that I would like to work with Greg Fichter, based on what I read. We planned on meeting the following weekend and unfortunately something came up that I had to postpone it. Then Nicole reached out to me again and the timing couldn't have been better. From the first time we spoke I was in an auto accident and my car was totaled. So we scheduled an appointment to meet with Greg Fichter. We went to the Allentown location to meet and test drive the Impreza I was inquiring about this past Saturday, 5/6/17. I was also interested in a lease so Greg along with the finance manger Kyle went over all the terms of the lease and they were also flexible with the miles I wanted up front. I had in my mind the color I wanted and they had it which made me happy. I drove it and it handles really well. Having a AWD will be great in the bad weather too. Then along with the Ciocca promise they also offered a Lease Protection Plan, for a few more dollars added onto the lease payment allows me oil changes, which over the course of the lease it's a savings of $360. among other services offered that we decided that it would be beneficial. It's basically a Gas and Go program. I was given the tour of the facility. My experience of this most recent car (lease) purchase was better than what I had anticipated. They seem to really have high standards and make sure everyone is happy before they walk out that door. I will recommend them after my experience getting my new 2017 Subaru Impreza.

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by macker2 on 12/28/2016

We needed a number of things serviced on our car, including state inspection, tire rotation, a re-programming of the computer due to a recall as well as having a piece of under body trim re-attached. We live in Reading, PA, so we made arrangements to bring our Subaru Forester in on Dec 9, 2016 for service. We made an appointment for 10:30am and arranged for a loaner car, figuring my wife and I would do some Xmas shopping, since we had been told that the work would take about 3 hrs.. I took a day’s vacation to tend to this. My wife and I arrived right at 10:30am and as they were writing up the work order the gentleman waiting on us said he was running behind and wasn’t sure when he could get to our car. I indicated very clearly that I had taken vacation to do this and driven the 45 minutes from Reading and I wasn’t planning on this being an all day event and that I wasn’t prepared to spend all day in Allentown. He said he’d try his best. My wife and I left and went shopping and were just finishing lunch at around 2pm ( so now 3-1/2 hrs has gone by ) when her cell phone rang and it was the same man from the service dept calling to let my wife know that they had not started the car yet, but wanted to make sure we were good till later in the day, maybe as late as 6pm. My wife handed me the phone and needless to say I was more than irate! I told him that I would be there in a few minutes to get my car and I hung up on him. A few minutes later one of their service mgrs. called ( Lauren?) and said she would try and put two people on my car right away and see what they could get done – I told her do not start working on my car – I had to head home as I had 4 dogs at home that needed to be let out, that I could not waste anymore of my day dealing with their ineptitude. I went back to the dealer and let Lauren know in no uncertain terms how unhappy I was. Their salespeople really sell their service dept and when I finally needed service I find out an appointment isn’t really an appointment for anything other than spreading out the customers so they’re not jammed filling out work orders all at one time. She asked what Ciocca could do to make things better and my wife told her to buy back our lease – she thought my wife was kidding – my wife was dead serious. I then asked to speak to the salesman who we leased from. His name is Christian Rivera – one of the nicest young men you will run into. I let him know that the service people were really screwing him and the other salespeople by doing such a poor job holding up their side of the business. We had bought a Forester in Oct 2105 and my wife had a terrible roll over accident and her Forrester was totaled, and then we leased this one to replace that vehicle in Dec 2015. Christian worked with his sales manager and offered to have their service dept come to our house in Reading, pick-up the car, leave us a floater and return the car – all in the same day. Christian told us to call him the following week and it would be all arranged. My wife did just that and decided to give them the benefit of the doubt. She called the next week and my wife made the arrangements for Ciocca to take care of everything on Wed, Dec 14th. Ciocca picked the time and said they’d be by at 10:30am to get her car and leave the loaner. So on Wed, Dec14th, shortly before 10:30am, the service dept calls and indicates that they wanted to get directions before they head to Reading to pick-up the car. They indicate that they are running behind and won’t be there for a while. My wife asks how they expect to get the car, head back to Allentown, service it and get it back to her by evening. They tell her she’ll have the loaner, so they’ll just bring her car back the next day on Thursday, Dec 15th. Nice idea but we are leaving for vacation on the 15th and need the Subaru. She told them to forget the whole thing. When we came back from our vacation I had my regular mechanic perform all the work other than for the computer recall. Once again an appointment means absolutely nothing. And once again I let Ciocca know how unhappy I was, and they are very sorry once again and they are short-handed and on and on and on. And I should have known better – you know the expression – fool me once shame on you, fool me twice, shame on me. The chance of them getting their act together in a few days was probably unlikely, but I fell for it anyway. I once again let Christian know that for having bought two cars in a year, as well as sending others to Ciocca, that I felt terribly let down by their service. They really push after the sale to have their customers give them 5 star ratings about the experience they had at Ciocca, which we did at that time. Now it’s time to single out the service dept and rate them for what they are worth – which is NO STARS. Mr Ciocca ought to be ashamed of the effort they are all making in the service dept. I for one will never buy another car from them and my wife’s offer on how to make this good still stands – buy back our lease Mr Ciocca!

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by Imjustsaying on 05/26/2016

All i heard was yes yes yes buying a car at Ciocca. At this dealership like others they provide free services as a perk for buyers. I got the nice Ciooca Promise card along with 2 key chain cards good for a year for free oil change 15% off this and that tire deals and so on. Two times i have tried to use this card for my free oild changes and both times after being told NO NOPE CANT NO NOPE who are you why are you at our dealership. Down the road i went to the quick change both times. First time i bought here and the last. I never had a problem at any other dealership when going back for my complimentary service.

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by lookingforca on 06/09/2015

Came in to look at a used 2007 Toyota Prius with 102,000 miles. Took 1.5-2 hours to negotiate the price I wanted after the sales rep and manager needed to keep playing games by going out and looking at the car in front of the window for us to see and the rep going back to his office to "work on getting a better price." I wanted to put money down to hold the car, so I could pick the car up the next day to get it looked at my mechanic. Nothing was said about putting money down. The sales rep showed no urgency in me picking up the car to take it to the mechanic. I asked if a certain time was ok, and he responded, "ehh... whenever you can do it, that's fine! [followed by dismissive hand wave] I was also told that as long as I had the deal done by Saturday mid-day, then I could still have it for the same price (it was Wednesday when negotiating). I called in the next day, got patched through to someone named Sean who informed me the car was already sold, and he asked me if I had put a deposit down to hold the car. I said I tried to, but I was not taken up on my offer. A relative of mine went in to speak to a manager, and the manager essentially told them I was a liar or lying. I went in and asked for the manager after work. It took another 1.5 - 2 hours of my time to explain the situation, and get the manager's explanation of why essentially, there was nothing he could do about it. He kept telling me he wasn't there, so he didn't know what was said the prior day. He told me the sales rep was telling a different story from me, so he didn't know which one was telling the truth. He was very adamant that I was not allowed to put money down on a car to hold it. I told him, then why did Sean say I could? He said he wasn't there, so he couldn't tell what Sean had said. Previously, he had told my relative that he was right there when I called and spoke to Sean, and that he knew what Sean had said. The sales manager said because of my troubles, he would cut me a deal and offer me a 2011 Toyota Prius with about 100,000 miles or close to it for $11,000. I told him that was $4,000 more than I had negotiated on the 2007 Prius with essentially the same mileage, and he said, "Yea, but there's something to be said for a car that's 4 years newer." I told him it didn't matter, and it essentially had the same wear and tear on it then plus it got worse gas mileage than the '07. That didn't seem to matter. The sales manager told me he would look for other similar Prius vehicles and let me know if one came in. It's been 2 weeks, and I've gotten no contact from anyone at Ciocca. I had never heard the sales manager's name because he just introduced himself as the sales manager. At the end, he gave me his card after I asked for one, and it said his name was Sean. There are only 2 Sean's at Ciocca Subaru, and I know what the other's voice sounds like because I played sports with him growing up. Turns out, it was actually the Sean I had spoken with earlier on the phone who initially told me the car was sold, and that I could have put a deposit down on it even though he was later adamant I could not. He also let me ask him repeatedly why Sean said I could put a deposit down without saying it was him. He also told my relative he was right next to Sean when the call informing me of the sale took place when he later told me he was not. Turns out, I was speaking with the sales manager on the phone. Integrity is not very high of a priority for Ciocca Subaru. I recommend not wasting your time with them.

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by ebelli on 02/20/2015

My name is Evan Belli. I was a first car buyer and came to Ciocca Subaru with a lot of questions and concerns. I met with Daniel Maida, and right off the bat I knew I was in good hands. He knew what he was talking about, and did not once make me feel like I was a beginner at this. After I left with the car there was a few things that needed to be tweaked. Dan took care of it all and i'm grateful. Thanks Dan!

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by CrosstrekHappy on 10/08/2014

Our fourth car purchase from this dealership was as easy as the first three. In 10 years, the consistency and professionalism at Ciocca makes a car purchase a seamless, enjoyable experience. Our salesman, Mike Mohr, was ready every time we needed him with a car to look at and an answer for every question. He made every effort to get me the exact car that I wanted, and with the high demand for certified pre-owned Subarus, it couldn't have been easy. Yet here I am, six weeks out from purchase, thrilled to get into my perfect dream car every day! Thanks to Mike and Ciocca, I start every day happy. Love my Subaru.

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