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Ciocca Subaru


4611 Hamilton Blvd, Allentown, PA 18103 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (6) No (1)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Sales Review

2 out of 5 starssales Rating
Wrong information throughout buying process/minor nailed now - bad info
Written by Gimmeabreak on 01/24/2019

Had issues with the dealership during purchase - mainly due to an finance dept. I don't trust them. I questioned what we were told by finance. I contacted Subaru of America about a couple of issues. One was simple (the other not): oil change was pushed to do at 3k mi/3 months. Told it was necessary. Finance also gave wrong info about the break in period but I've had enough cars to know what I was told was wrong (do other consumers have the knowledge to know this - they may not and that's a concern). Maint. manual pg 31 says to do the 3k change under severe driving conditions. We don't drive in severe conditions. But, oh joy, it's a "free" change. That's for sure because I went there and it didn't happen. Subaru of America said do what the dealership says. So I went today - it's 3 months (under 3k mi.). The service rep (a nice guy) seemed to think I was off my rocker but not in a bad way for bringing it in. He said stay with 6k/6 mth for the change. He sent me home. No freebee and a waste of my time and gas. I asked him if he'd document it. He said he wouldn't and it wouldn't be a problem. I'll document it - that's fine. This has nothing to do with the service dept. but does have to do with the sales process (and not the sales rep. from whom we got the car). I'll go back to service as long as their work is decent. They were clean, nice, understanding and well, I'll see what happens.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Rene_Breslin on 02/05/2019
Dealer Response
As Pennsylvania is considered severe conditions state it can be recommended to have your oil changed every 3k/3mos to 6k/6mos based on your driving conditions. We apologize for any miss communication that was expressed to you. We do try to exceed your expectations so we look forward to seeing you in the future.
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