Ciocca Subaru

Most recent experience very disappointing and frustrating. First we have bought 10 cars from Ciocca last few years (4 daughters) I was in last week to see a 2018 Crosstrek for my daughter,(stock 20184511) listed at 17,495, We liked it and I was willing to put down a 2k deposit (because it was in shop for repairs we could not take it home that day) When I asked the best price they refused to take off even 1 penny, despite my years of loyalty. They let us walk out, manager would not even come out to explain why. Salesman was visibly embarrassed by this. Fast forward a few days, same car now listed 350 lower. We went to Faulkner Subaru the next day and were treated well, Bought a Outback for our Daughter, Faulkner is now our new Subaru dealer (we have 5 Subaru's)