BMW of Salem
Today 11:00 AM - 6:00 PM
Customer Reviews of BMW of Salem
Review type:
Exceptional Experience at BMW Salem
by Anirban Maity on 01/06/2024
My wife and I recently had a truly spectacular experience with BMW Salem that compelled me to share our positive feedback. We reside in Seattle and, after an extensive search, connected with BMW Salem where we not only found the perfect car… but also a deal that meet our expectations.
From the moment we initiated contact, Mr. Brian demonstrated his wealth of experience and guided us seamlessly through the entire process. Despite the considerable distance, we decided to make the drive to Salem, and upon arrival, we were met with a warm and welcoming atmosphere at the dealership.
The trade-in of our old BMW for the new one was executed with remarkable efficiency, leaving us with a sense of happiness and satisfaction. Brian and Nathan played instrumental roles in making the entire transaction smooth and quick, showcasing their professionalism and commitment to customer satisfaction.
What sets BMW Salem apart is the absence of any unexpected drama or deviation from the initial email conversations. The transparency and reliability demonstrated by the dealership instilled confidence throughout the process.
In addition to the seamless transaction, Mr. Brian went above and beyond by personally demonstrating the features of our new BMW before we left the dealership. Not only did this showcase his dedication to customer satisfaction, but it also ensured we were well-acquainted with our new vehicle for the journey back to Seattle.
Furthermore, Mr. Brian made sure that we didn't encounter any delays, emphasizing the dealership's commitment to customer service and respect for our time. The entire team at BMW Salem demonstrated their prowess in navigating the complexities of finance and cross-state licensing, ensuring that we were completely set within an impressive 15-day timeframe.
In retrospect, I can't help but wish that other dealerships could offer a similar level of service and professionalism. Kudos to the entire team at BMW Salem for their outstanding efforts! You guys are truly awesome, and we are now proud owners of a BMW that perfectly aligns with our preferences. Thank you for an exceptional car-buying experience!
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
69 reviews
Sort by:
Best Repair Service
by KevinRogOR on 05/19/2017updated 05/30/2017The repair went smoothly and according to schedule with excellent communication from the service department.Terrific!!
by Camidelk on 04/27/2017updated 05/05/2017Service department is the best. My husband wanted to move in. Everyone very professional, friendly and accommodatingScheduled maintenance
by Lindakinda on 05/02/2017Estimated 90 minutes; done in an hour. Oil change and new wiper blades. Included in warranty = free. Cool.2017 440i
by ACRasmussen on 04/13/2017The Salem BMW Dealership in both sales and service went out of their way to transition me into a new car.Above and beyond
by JKB2014 on 03/30/2017This dealership sets the gold standard for every dealership they are always going above and beyond! Fantastic service!Silver 2014 BMW 328d xDrive
by hmullian1 on 03/17/2017updated 03/27/2017Timothy Selby was an excellent person to work with buying a car for BMW of Salem. He did not push me into a decision. He was very patient, kind, and informative. HenryGreat Service!
by mespejo64 on 03/13/2017updated 03/27/2017Very nice service experience. Gary Glaze the Service Advisor was great to work with. All I had to do was give him my keys and sign the paperwork at the end.Excellent Service
by Doninsalem on 03/02/2017I have been dealing with BMW of Salem for many years and their service is excellent and continues to get better every time I visit.BMW Experience
by JKendall72 on 02/24/2017This was our first visit to a BMW dealership. We were welcomed instantly and made to feel comfortable (water, soda, coffee, snacks, etc.). We were not pressured at all and our salesman was great to work with. He was very personable and non… pressuring. He was willing to work with us to get us into the car we wanted. I would absolutely recommend this dealership to anyone looking for a car. Ask for Brian Kemmerle! Thank you BMW of Salem! I absolutely love my car and my experience!!!Honest and Excellent Service!!! Will be back!!
by IdahoX5 on 02/24/2017This dealership treats you like family! They were quick, efficient, and very accommodating to work within our schedule! Would definitely recommend them to anyone looking for a new carGreat Service
by Rhody2012 on 12/31/2016Great facility and service, appreciate the coffee and snacks. Gary is very professional, always friendly and communicates. Thank you.Exceptional dealership
by Doninsalem on 12/30/2016This is my third purchase from this dealer and the service, sales and overall experience gets better with each visit. My sales rep TJ Selby was a pleasure to work with. No pressure, he understood my needs and kept me informed during the… entire process which led to a good deal for me and the dealership.Professional and Caring
by jdhankins on 12/29/2016A very professional staff and they are very caring. Service Consultant (Kenzie) was very knowledgeable and helpful. She went beyond what is considered good customer service!Great Service
by Dhenline on 12/04/2016They called me and asked if they could replace something before actually doing it. I appreciated that.Recall repair service
by Billnip on 11/19/2016In for work at scheduled time & completely done in less than the expected time!Better than Kuni
by Rhillstrom on 10/30/2016I come all the way down to Salem because Kuni was terrible (I work in that direction). The folks at BMW of Salem are friendly and the answers are honest and straight forward. Atmosphere was welcoming and comfortable. Will buy here when it's… time!Great service, nice people!
by robertej on 10/18/2016updated 10/28/2016We've never had better vehicle service experiences than Salem BMW. Always very professional and attentive to any concerns. The facility is immaculate and work is done in a timely manner with all consideration for promises made. We'll… definitely be back.Awesome Experience
by Santhoshnag on 10/12/2016It was an Amazing experience with BMW Salem . TJ is an Awesome person he understood our requirements and did all the needful as quick as he can. Its only because of TJ we went all the way to Salem from North Plains to buy a BMW… :) Thank you TJ we would like to shop more from BMW Salem.Detailing, brake fluid service, found and eliminated a noise in the door.
by Eschelman on 10/09/2016The service personnel and technicians were caring people who were a pleasure with whom to deal. I also talked with the general manager, and he was also very helpful and caring.Kenzie was an outstanding service advisor
by Chawkins11 on 09/29/2016updated 10/07/2016Kenzie was outstanding in making sure my car was serviced on time before an audience important business tripGood Service As Usual
by LadyofClass on 09/14/2016This was a leased vehicle and had an issue with the trunk opening from the door access point. While there additional maintenance items were identified and taken care of. I didn't drive the car after the repairs, as I leased a replacement… vehicle on the same day. Thus I cannot speak to the quality of the work performed. Also, due to the lease, I did not pay for the maintenance specifically.
About our dealership