Customer Reviews of Dick Hannah Acura of Portland
Review type:
Write a review: Sales
26 sales reviews
Sort by:
Sell so hard they don't make the sale.
by Pedestrian on 11/22/2019Went in to buy a specific Highlander Hybrid. Don't bother negotiating, they'll put you through hours of posturing and games and ultimately not give you a cent. I finally agreed to pay asking price just to end it, but then they literally… wouldn't take my money because I wanted to finance through my bank at 0.65% APR lower than the best they could offer. Waste of time.Ripped Off
by G37x on 07/22/2019I looked online and found a 2013 Infiniti G37X at the dealership and told them when exactly I’d be at the dealership to look at it. When I showed up I had to wait because the salesman was in a training meeting. It was raining outside so… my exterior examination of the car was brief. When I offered a price of $200 less than the price they would not accept my offer. So I had to pay full price for the car. When I got the car home I noticed the two rear tires were actually more worn upon further review. Les Schwab recommended new tires for this awd because of the way all 4 tires must be the same or else the awd will activate the front wheels when not necessary. AWD was occasionally flashing on my dash so that made sense. When I got my car back the rear tires were not offered back to me as they were being disposed of. I still have the fronts which are quite used but I have them as spares. $680 for the tires. As I was waiting to receive my plates in the mail I was at the expense of showing my trip permit through the back window with 5 percent window tint. You could only see the permit if you were standing right behind the car. Luckily I didn’t get pulled over. Within a week I had to pay $100 to get the illegal window tint removed from my back window as well as the two passenger rear windows. After 2500 miles my front right wheel bearing was making noise. Les Schwab confirmed and it was replaced under power train warranty but not until I payed over $100 gas to get there and also replace the gas in the loaner as requested. I also noticed the car was sold to me missing one of the chrome pieces on the left fog light housing. There’s a red key flashing on the dash I replaced the battery it’s still flashing and they couldn’t figure it out while I was there getting my wheel bearing. I was told to go to Infiniti for that issue but the car was sold to me in the beginning with the red key. I tried to contact them online they the contact us message system online with no response. They are not willing to take responsibility for anything I just mentioned so no I do not recommend Dick Hannah Acura of Portland. These kinds of problems are the reason I asked for $200 off the price. If they even made an offer to me I would delete my comments but they won’t. I recommend a pre purchase inspection before buying. I personally will not be going back. I don’t have pictures of the tires as they were not offered back to me so I’ve included ones I do have. The manager Tony called me and we talked about these issues then he said he’d call me back the next day and never called.Amazing experience buying a 19 RDX
by Areost12 on 09/12/2018Most amazing people, product and service! I cant say enough about his fantastic company. Super excited for my car.I wish I would have never gone there
by Samsung on 02/15/2018I brought a car back the day after I bought it and they wouldn't take it back. They don't legally have to of course but it would have been the right thing to do.i should have known better.they were all polite and spent time getting me into… a different car at a lower monthly payment but I regret getting that one also. The stereo is broken already. I'm not very good at buying cars and I shouldn't have gone alone.In the market for an Acura? Check out Dick Hannah
by bizdude on 07/01/2017Reached out to Dick Hannah Acura through email to get an online quote and set up a test drive. Met with Tony Lockett who walked us through the vehicle and answered all our questions. Decided to hold off on a purchase decision for a bit… and there was no sales pressure. Tony was wanted us to take whatever time we needed and make sure we were comfortable with our purchase. After deciding that Acura was the car we wanted we contacted Tony again and he emailed a fair price and honored it when we walked into the dealership to select the car and sign the papers. No surprises fees. Whatever price Tony quoted was the price on the papers we signed. Transaction went smoothly without any pressure. Very happy with our purchase. Thank you Tony Locket and thank you Dick Hannah Acura for a great car buying experience.Best car buying experience ever!
by Lheller5 on 08/12/2016Tony Lockett was amazing to work with. We love the car we purchased. This was by far the best car buying experience we have ever had. We will definitely be back!Great people, Great service, Great experience
by PDX97229 on 07/20/2016I can't say enough about the team of people at Dick Hannah Acura of Portland. I would not hesitate to recommend this dealership to my friends and family!Simple fair
by aquaharry on 07/08/2016Buying experience with Dick Hannah has been satisfying. They understand most buyers do fair bit of research. Made just one visit, took a test driver, received a fair price and sealed the deal. I have the vehicles for few days now and… thrilled to be driving it.Great car buying experience at Dick Hannah Acura of Portland
by Jetrull on 06/03/2016I recently bought a new Acura ILX from Dick Hannah Acura of Portland. The entire car buying experience was enjoyable. I worked with Noe who quoted me a fair price right up front. After agreeing quickly on the price. I worked with the… finance manager who was easy to work with and got me in and out in a fast and efficient manner. Everyone was professional and friendly.Making it right
by pdxlover1 on 05/31/2016We picked out a car online, did the deal of which was better than we asked for...then drove off in a loaner until ours arrived. Get a call later...turns out corporate entered the information incorrectly and what we wanted wasn't even an… available option! Panic! So they made it right as they say, by upgrading us at no extra cost! Who does that?Tony is awesome
by kittykitty1 on 05/21/2016Tony made sure I was comfortable,made sure all my questions were answered and got me a gear car that I love!!!Easy and Friendly
by dustyh1982 on 02/22/2016I just wanted to take time to say thanks. I purchased a vehicle from you yesterday and it was the best car buying experience I have ever had. I worked with Jose Restrepo in sales and also worked with Brad Capa in sales. I got an amazing… deal on my used car, and I got what I consider to be a very fair amount for my older trade-in. At no point did I feel pressured. They explained each step as we went and I just felt so taken care of. I have already since I left, and will continue to recommend them to family and friends and when I need my next vehicle, I will be coming back. Thanks again.There are good dealerships, bad dealerships and then there is Dick Hannah
by aerospike16 on 11/29/2015There are good dealerships, there are bad dealerships and then there is Dick Hannah Acura. We bought a 2016 vehicle from them back in July (took delivery in August) after buying a 2015 vehicle from Ron Tonkin Acura across town back in… December 2014. The reason we decided to try Dick Hannah for our second vehicle was because we thought they might be more willing to negotiate on price. Well, hindsight is always 20/20. Below are our experiences with Dick Hannah Acura: 1. The finance department is extremely slow. I signed my original sales contract in mid-July. We had a trade-in Hyundai with negative equity on it, the loan on which they offered to pay off quickly. They didn't pay it off until September 1st, which means we got hit with a ~$580 additional monthly payment for a car we no longer even had physical possession of. Now, logic would then follow that since the principal on the Hyundai was lowered as a result of our additional monthly payment, I should be refunded some money when the dealership pays it off, right? Not so; because they took so horridly long in their processing, interest charges ate up most of the $580 and we only got back $75. 2. Finance is also extremely disorganized. When I asked them about the AcuraCare extended warranty, no one in the whole dealership had a copy of the manufacturer's fine print terms on hand. They told me I would get a copy in the mail after I signed up. I told them I would not sign something when they didn't even have fine print for me to read. 3. The service department is very unfriendly and condescending. A few days after I took delivery of my new 2016 vehicle, I noticed an issue with the brakes. The pedal would go stiff if the car was left off for 24+ hours, something our 2015 vehicle does not do. I brought this up with the service department, and they immediately dismissed my concerns as "it's normal". When I tried explaining my concerns further, the tech simply sneered at me (while I was still speaking!) and brushed it off as "it's a feature with the new model year". What a textbook answer of a horrible staff member. 4. I specified several accessories to be added on to my new vehicle. This required an appointment with service, which I scheduled. My natural understanding was that they would install the accessories in their shop. No one told me that their body shop is actually located in Vancouver, WA, and that they would be clocking over 30 miles on my new car driving it there and back! 30 miles is not much in the grand scheme of things, but I am extremely miffed that they did so without informing me at all. Ron Tonkin Acura on the other hand, does not do this. They install all the accessories at the dealership. 5. One of accessories I added to my car was the "Lower chrome door trim". It was so shabbily installed that they started coming loose in less than a month. I eventually had to get both front chrome strips replaced. 6. While they had my car in Vancouver, they actually forgot to install one of the accessories that I had requested and paid for in my loan. They told me they would have set up another appointment to take the car back there again. I said "forget it" and asked for a refund on the accessory. More on that later. 7. The license plates took over two months to arrive. The vehicle was ordered in mid-July and I signed the application for the plates then. The vehicle was delivered to me on August 6th. I did not receive my plates until October 22, which was uncomfortably close to the early-November expiration date of my temporary sticker. Ron Tonkin on the other hand? They have your permanent plates installed onto your new car before you even drive it off the lot! 8. Remember the accessory they forgot to install? I asked for my money back, and now finance won't pay me. They first told me that they would mail me a check, but it never showed up. Upon further in-person inquiry, they told me that they mailed it not to me but to Acura Financial Services, as they claim they are required to do so in these cases. I meticulously checked my loan account, there was no sign of it anywhere. Upon further in-person questioning, they backtracked and told me they hadn't mailed the check yet, but would send it out the following Monday, and that it would probably show up in my next statement. It's been two statements since, and it still hasn't showed up. That's once that I've had to call them and twice that I've had to go to the dealership in person and I still don't have my money. I am tired of being lied to my face and stolen from. The bottom line is this: Dick Hannah Acura is a most unpleasant and treacherous place to buy your next vehicle. They are condescending, rude and dishonest--the combination of which is a difficult feat to achieve even for a car dealership. So shop here if you enjoy being cheated, looked down upon and bald-face-lied-to. If you don't, save yourself time, money and multiple headaches and buy from Ron Tonkin instead. Just the 2c of someone who has bought cars from both establishments.Blown away
by Ashle_P on 11/11/2015I came into Dick Hannah base on the commercials and when I came I was blow away! After 10 or 15 cars, Sandy and I were able to find the best fit for my family. She was patient, honest and such a genuine pleasure to work with! Im really… glad I was able to come to Dick Hannah, Ill be back!dishonesty
by slamnsam on 10/21/2015I have bought one vehicle from dick Hannah a 2009 Tacoma pickup 2 years ago I bought it with 40 some odd thousand miles on it I paid 26000 ...it now has 84000 miles my wife and I found a car that we were interested in so I contacted them… and did a virtual deal online ..gave them my info on the truck ...they came back and offered me 13000 for my truck that i just Kelly blue booked at 20800 ...these people are dishonest ...they today have a 2001 Toyota Tacoma on their used car web page for 12000 it is 8 years older than mine and 100 thousand more miles please don't think about buying a car from these people they are truly terribly dishonest and they thing people are stupid people.Top drawer sales staff and wonderful service dept
by mariae1 on 08/05/2015Randy was committed to getting me into a 2015 TLX and hung in there with my husband and I to strike a deal that would satisfy us both. This is our 2nd Acura purchase in 10 years @ Acura of Portland. Top drawer sales staff and wonderful… service dept. We like the dealership as much as we like the great cars they sell!!Very helpful during the entire buying process
by petej3 on 04/17/2015Norine was very helpful during the entire buying process. Two things that particularly stood out were her openness/honest and her willingness to find us the best deal possible. I would definitely recommend Norine to friends/family!Definitely come back in the future!
by Aprilpdx on 04/02/2015I had a wonderful experience with Dick Hannah Acura! Tony was very helpful on the phone prior to my visit, and took the time when I arrived to set me up with Sandy a knowledgeable, personable, saleswoman. I was tread with respect and… honesty throughout my visit. My kids were offered coloring sheets, snacks, cartoons, and never seemed like a burden. I was happy to work out a deal that fit my needs, and get into a car that I LOVE!!! I would definitely come back in the future!Best car buying experience in my 50 years!!
by scarborough1 on 09/10/2014I initially called to check on a vehicle that I saw online. Brian was awesome as he patiently answered questions over the phone. When I arrived I was greeted by James who is a polite, patient and very knowledgeable salesman. I was so wishy… washy in decision making while he answered many man questions and concerns. I will be back for all Acura purchases because these guys aren't pushy, but very kind and patient! Best car buying experience in my 50 years!!! Thanks guysMy wife and I love our new Acura's
by wespam on 04/08/2010We purchased two new Acura's (TL & MDX) within the last 9-months. The first purchase was from another dealership and the second purchase was from you (Sandy Silva). The buying experience was completely different as I felt I was dealing… with real, friendly and straight-forward people. My wife and I love our new Acura's. We will always recommend our friends and family to you. Wes & Pam GrantSales
by mcoley on 01/18/2010Anthony Lockett was fantastic! He was very well versed on the vehicle and made us feel extremely comfortable. We came in to look and came out with an Acura TL. I would recommend Anthony to my friends and family. He made the experience a… very enjoyable one. I absolutely love my new car and could not be happier. I am looking forward to a long relationship with Acura and the Acura of Portland family.
Videos
About our dealership
Family. Integrity. Respect. Purpose. These four simple words, our core values, are the guiding principals of our business. Founded in 1949 by Dick’s father, Dick Hannah Dealerships has grown to become one of the most well respected and trusted automobile companies in the region. Dick Hannah Dealerships employs nearly 1,000 people and generously supports charitable, educational and environmental initiatives in our day-to-day operation. We’re proud to be deeply rooted in our community and we plan to stay that way. At Dick Hannah Acura of Portland, we provide a large selection of quality vehicles and a Free Lifetime Limited Powertrain Warranty on all new and certified pre-owned Acura vehicles.
What sets us apart
Dick Hannah Dealerships is committed to supporting the community. From donating raffle vehicles for the Children's Cancer Society, to giving a new car to a high school student who improves their grades, to planting a tree for every vehicle we sell.
5-Day Exchange on All Used Vehicles
Free Lifetime Limited Warranty
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish